For you IT guys

Strong Bad
Strong Bad Posts: 4,278
edited March 2024 in Clubhouse Archives
Here is my monday helpdesk call from hell! This is when you know it's going to be a long one.


Me: Locate the Internet Explorer icon on your desktop, then double click on it to launch an internet webpage.

Him: I'm not on my desktop, I'm on my laptop.



Lord give me strength!



John
No excuses!
Post edited by RyanC_Masimo on
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  • AsSiMiLaTeD
    AsSiMiLaTeD Posts: 11,728
    edited May 2005
    Most of these are IT related...the tech support calls are great!!

    http://www.logixdesigns.com/Personal/MediaStuff.htm
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  • gregit
    gregit Posts: 284
    edited May 2005
    i don't get it......
    Greg

    My System
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  • nadams
    nadams Posts: 5,877
    edited May 2005
    "Open up My Computer"

    "How can I open something on your computer??!"
    Ludicrous gibs!
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  • steveinaz
    steveinaz Posts: 19,538
    edited May 2005
    My favorite is this:

    IT Pro: What operating system are you running?

    Customer: umm, Microsoft Office.

    LOL!!!
    Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
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  • BlueMDPicker
    BlueMDPicker Posts: 7,569
    edited May 2005
    IT Support: Click any key to continue.

    User: I don't have a key labeled "any".
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  • PolkThug
    PolkThug Posts: 7,532
    edited May 2005
    Originally posted by BlueMDPicker
    IT Support: Click any key to continue.

    User: I don't have a key labeled "any".

    Sadly this actually happens.

    I gave customer support for banking software for 4 1/2 years. Let's just say you don't need a college diploma to work in a bank.
    Never Forget
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  • bobman1235
    bobman1235 Posts: 10,822
    edited May 2005
    Originally posted by PolkThug
    Let's just say you don't need a college diploma to work in a bank.

    I went to college. Based on some of the people I graduated with, a college diploma doesn't convince me of anyone's intelligence. :D
    If you will it, dude, it is no dream.
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  • BlueMDPicker
    BlueMDPicker Posts: 7,569
    edited May 2005
    Originally posted by PolkThug
    Sadly this actually happens.

    Yep, I experienced that one personally. I managed a fairly large IT division for years before retirement, and took all the "I can't deal with this #*! moron" calls from the technical staff. My favorite:

    User: That tech has me so confused and he won't listen to me.

    Me: Okay, go ahead.

    User: Who are you calling a *ucking gourd head?!!

    Evidentally, the guy was bald, and more than a bit vain about it. I nearly popped a vein choking back the laughter.
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  • Strong Bad
    Strong Bad Posts: 4,278
    edited May 2005
    When I get helpdesk calls like that, I usually close out the helpdesk ticket with 1 of 3 resolutions.


    ID 10 T

    PEBCAK

    Layer 8 issue



    We had a guy interview for a position we eventually filled with someone else. We asked him what kind of PC's he has at home and if he built any from scratch. His answer:

    "Yeah, I built my current machine. It's a 486 that I overclocked to 286mhz. I use it for programming."

    We knew this WAS NOT our man!

    John
    No excuses!
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  • PolkThug
    PolkThug Posts: 7,532
    edited May 2005
    Sounds like a "seat-to-keyboard interface problem."

    RTFM!
    Never Forget
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  • Strong Bad
    Strong Bad Posts: 4,278
    edited May 2005
    Originally posted by PolkThug
    Sounds like a "seat-to-keyboard interface problem."

    RTFM!


    PEBCAK ( Peb Kack) = Problem Exists Between Chair And Keyboard

    I love RTFM! That gets used often too.
    No excuses!
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  • AsSiMiLaTeD
    AsSiMiLaTeD Posts: 11,728
    edited May 2005
    another variation...

    PEBKAP - problem exists between keyboard and person
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  • brettw22
    brettw22 Posts: 7,623
    edited May 2005
    I had installed a windows PC in a Pharmacy of ours and I was training the tech's how to use it. One old lady was at the computer and I asked her to use the mouse and click on the icon that I pointed to on the screen.

    She picked up the mouse off the counter, moved it to the screen, and tried to tap the damn thing on the monitor and I lost it.

    Those people DO exist.......sadly.
    comment comment comment comment. bitchy.
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  • cfrizz
    cfrizz Posts: 13,415
    edited May 2005
    ROFLMAO!!! You were probably talking to William Shatner!:D :D:D

    I've had to deal with some of these situations & I'm not even an IT person! I just work with 2 old morons who think computers are evil & go out of their way NOT to learn or retain anything they learn about them!

    Originally posted by BlueMDPicker
    Yep, I experienced that one personally. I managed a fairly large IT division for years before retirement, and took all the "I can't deal with this #*! moron" calls from the technical staff. My favorite:

    User: That tech has me so confused and he won't listen to me.

    Me: Okay, go ahead.

    User: Who are you calling a *ucking gourd head?!!

    Evidentally, the guy was bald, and more than a bit vain about it. I nearly popped a vein choking back the laughter.
    Marantz AV-7705 PrePro, Classé 5 channel 200wpc Amp, Oppo 103 BluRay, Rotel RCD-1072 CDP, Sony XBR-49X800E TV, Polk S60 Main Speakers, Polk ES30 Center Channel, Polk S15 Surround Speakers SVS SB12-NSD x2
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  • MacLeod
    MacLeod Posts: 14,358
    edited May 2005
    Originally posted by Polkmaniac
    Most of these are IT related...the tech support calls are great!!

    http://www.logixdesigns.com/Personal/MediaStuff.htm

    Oh my GAWD!!!

    You help desk people dont get paid enough!

    I just wish they played the operators reaction after the call was ended.
    polkaudio sound quality competitor since 2005
    MECA SQ Rookie of the Year 06 ~ MECA State Champ 06,07,08,11 ~ MECA World Finals 2nd place 06,07,08,09
    08 Car Audio Nationals 1st ~ 07 N Georgia Nationals 1st ~ 06 Carl Casper Nationals 1st ~ USACi 05 Southeast AutumnFest 1st

    polkaudio SR6500 --- polkaudio MM1040 x2 -- Pioneer P99 -- Rockford Fosgate P1000X5D
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  • TheReaper
    TheReaper Posts: 636
    edited May 2005
    Many years ago when I worked at a local hospital. After asking a lady 20 questions and determining that her terminal wasn't powering on. I asked if she had a lamp or something to plug into the outlet to check if it works. Her response: Oh, we don't have any lights, there's a blackout.
    Win7 Media Center -> Onkyo TXSR702 -> Polk Rti70
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  • jgido759
    jgido759 Posts: 572
    edited May 2005
    Originally posted by john d. strong


    ID 10 T

    PEBCAK

    Layer 8 issue

    John

    I've used the first 2 with my users, but what is a "Layer 8 Issue"?
    Oh, you hate your job? Why didn't you say so? There's a support
    group for that. It's called EVERYBODY, and they meet at the bar.
    -Drew Carey

    There is a very fine line between "hobby" and "mental illness."
    -Unknown

    My DVD Collection
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  • audiobliss
    audiobliss Posts: 12,518
    edited May 2005
    What are any of them? I don't follow those....:confused:
    George Grand wrote: »
    Jstas wrote: »
    Simple question. If you had a cool million bucks, what would you do with it?
    Wonder WTF happened to the rest of my money.
    In Use
    PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
    Pioneer Elite VSX-52, Parasound HCA-1000A
    Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
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    In Storage
    [Home Audio]
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  • brettw22
    brettw22 Posts: 7,623
    edited May 2005
    ID 10 T = Idiot

    PEBCAK = Problem Exists Betweek Chair and Keyboard (explained above)

    I don't know the layer 8 one.
    comment comment comment comment. bitchy.
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  • nadams
    nadams Posts: 5,877
    edited May 2005
    Layer 8 is a user issue :) It comes from the OSI networking model, as explained here- http://www.commsdesign.com/design_corner/OEG20030415S0027?_loopback=1

    Layer 8 is one beyond networking.... it's just the user.

    ID10T... maybe this will give you a clue- http://ars.userfriendly.org/cartoons/?id=19990211

    PEBCAK, as already explained, means Problem Exists Between Chair and Keyboard, which would of course be you, the user. :D
    Ludicrous gibs!
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  • audiobliss
    audiobliss Posts: 12,518
    edited May 2005
    ROFL!! Id10t!! haha....ok...I get it, duh.....:rolleyes:...a little slow tonight...
    George Grand wrote: »
    Jstas wrote: »
    Simple question. If you had a cool million bucks, what would you do with it?
    Wonder WTF happened to the rest of my money.
    In Use
    PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
    Pioneer Elite VSX-52, Parasound HCA-1000A
    Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
    Epson 8700UB
    In Storage
    [Home Audio]
    Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
    Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
    Klipsch RF-35, RB-51ii
    [Car Audio]
    Pioneer Premier DEH-P860MP, Memphis 16-MCA3004, Boston Acoustic RC520
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