Crutchfield comes through
reeltrouble1
Posts: 9,312
As always when a company does right it should be noted.
About 4 months ago I purchased a Denon-2900 DVD from Crutchfield. The is this is the first time I have bought something from them out of "Scratch and Dent". This was just after the 999.00 price was dropped to 699.00, the S&D price on the unit was 594.99. So I pull the trigger figuring why not if it is too banged up I will send it back. So the unit comes in two days and there is not a mark on it, I mean I look the thing over real good, cool, set her up pop in a SACD and right out the box I am pretty happy, now this unit never saw a DVD video. I notice the player's feet do not quite sit perfectly level, a very minor repair and this is fixed. This player is strictly for 2 ch. hi rez in the cave. So I use it over the past four months, then something starts going wrong, I put in "In the Flesh" and it wont read the disc, so I open and close the drawer and bango she works like a charm, by now the unit gets really broken in, its teamed with the Dodd pre and I am loving life pretty good. But the next night same disc, wont read and have to open and close the drawer four times before it reads the disc, I clean things up but no luck, same problem, open drawer close, no read, sheesh this is not good.
I call Crutchfield and explain, as we know they are on closeout now at 629.99 or 35.00 more than the S&D price I paid for the one I have. Crutchfield gives me full credit for the old unit, I give them 35.00 and wham a brand new A-stock 2900 is on the way to me with full factory warranty. Now I feel pretty confident this would not be the case from a B-stock non-authorized dealer. No hassle from Cruthfield at all. All I had to do was ask if they would credit full price and let me pay the difference for a new one, they had another S&D, but I passed on it and the representative fully understood my reason for doing so.
Although I realize I am replacing the same piece, still getting a bit of the "new" gear glow!! Picked a silver one this time just to be a bit different.
RT1
About 4 months ago I purchased a Denon-2900 DVD from Crutchfield. The is this is the first time I have bought something from them out of "Scratch and Dent". This was just after the 999.00 price was dropped to 699.00, the S&D price on the unit was 594.99. So I pull the trigger figuring why not if it is too banged up I will send it back. So the unit comes in two days and there is not a mark on it, I mean I look the thing over real good, cool, set her up pop in a SACD and right out the box I am pretty happy, now this unit never saw a DVD video. I notice the player's feet do not quite sit perfectly level, a very minor repair and this is fixed. This player is strictly for 2 ch. hi rez in the cave. So I use it over the past four months, then something starts going wrong, I put in "In the Flesh" and it wont read the disc, so I open and close the drawer and bango she works like a charm, by now the unit gets really broken in, its teamed with the Dodd pre and I am loving life pretty good. But the next night same disc, wont read and have to open and close the drawer four times before it reads the disc, I clean things up but no luck, same problem, open drawer close, no read, sheesh this is not good.
I call Crutchfield and explain, as we know they are on closeout now at 629.99 or 35.00 more than the S&D price I paid for the one I have. Crutchfield gives me full credit for the old unit, I give them 35.00 and wham a brand new A-stock 2900 is on the way to me with full factory warranty. Now I feel pretty confident this would not be the case from a B-stock non-authorized dealer. No hassle from Cruthfield at all. All I had to do was ask if they would credit full price and let me pay the difference for a new one, they had another S&D, but I passed on it and the representative fully understood my reason for doing so.
Although I realize I am replacing the same piece, still getting a bit of the "new" gear glow!! Picked a silver one this time just to be a bit different.
RT1
Post edited by RyanC_Masimo on
Comments
-
Pretty sweet deal.
-
In my best Hoosier imitation, Exxxceeellent!Political Correctness'.........defined
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk -
Originally posted by F1nut
In my best Hoosier imitation, Exxxceeellent!
Wouldnt that be Mr Burns?
Life without music would♭ -
Crutchfield customer service is top notch.... I love Crutchfield
Nice to hear you're happy also with them, they value their PR very greatly.
Speakers
Carver Amazing Fronts
CS400i Center
RT800i's Rears
Sub Paradigm Servo 15
Electronics
Conrad Johnson PV-5 pre-amp
Parasound Halo A23
Pioneer 84TXSi AVR
Pioneer 79Avi DVD
Sony CX400 CD changer
Panasonic 42-PX60U Plasma
WMC Win7 32bit HD DVR
