I need to vent! UPS fawked up a perfect CS245i

Dannieboiz · March 2005

I recieved a rude and damanding email a few minutes ago from a buyer on ebay that won my auction for the CS245i.. claims that the speakers were completely destroyed. I'm like wtf?

The grill was completely broken at every knob used to attach the grill to tthe speaker, the actual speaker has cracks and scuff and the appearence of water damage too

What is the right thing to do at this point? Should I investigate to find out of buyer is trying to screw me first before i refund it or should I have UPS refund him?

BTW: TO have anything pierce through and damage the speakers as well I think the box should be pretty damn smash... the buyer did not answer any of my questions about the box and only describe the speakers. Water damage on the speakers would mean heavy water damage to the box and it will be 100% visible from the outside that the box as been soaked..... Anyone else smelling fish around here?

Ron-P · March 2005

Can you have him send you pics of the damage? Also, if it was damaged during shipping I'd make right with the buyer and then go after the shipping company for reimbursement.

shack · March 2005

Have him send the speaker back to you and upon receipt you refund his money (if the speaker is in the shape he described) and immediately file a claim with UPS

Dannieboiz · March 2005

doesn't UPS pick it up and do their on investigation for the parts? I've already requested for pictures of everything even the empty box. I used oversize bubble wraps as well as fill the box up with the air bags. The speakers couldn't even shack around. I don't see how it can be damage that bad. This guy is demanding for his money back like "RIGHT NOW" in every email I have a feeling he's trying to pull a quick one.

Ron-P · March 2005

Sounds like he is. Just tell him with no proof of the damage, no refund.

first capital · March 2005

UPS just delivered a computer case to me today that was damaged. I called them and they are picking it up. Did you have insurance on the shipment?

hotwheelman · March 2005

Smells like rotted fish if you ask me, and if it was packed like you say it is... then I REALLY smell some raw stench. Sounds like they guy wants his cake and to eat it too. Ignorant Bastage! Hope you get it worked out my man.

Mike

faster100 · March 2005

ive had a few e-bay buyers say something was broke/damaged and soon as i said send it back or lets do a claim... they disapear.... this may be the case.. Id mention the claim process before refunds, Just to see what he says... from there its up to you weather you should get it returned and refund or refund then do a claim...

Dannieboiz · March 2005

from the time of my last response till now, I have not hear a thing from him since I asked for all those pictures and told him to verify water stains on the box. I bet he's now waiting for the water (that he splash on) to dry before he takes the picture of the box. THe fawked up thing is that this guy has good ratings too.

RuSsMaN · March 2005

Ask for pictures, and tell him to keep everything, box, packing material - all of it.

File a claim with UPS, and good luck. Fortunately a CS245 shouldn't have been TOO much money exchanged, so UPS MAY just cut a check without inspection.

Cheers,
Russ

dragon1952 · March 2005

Good luck dealing with UPS. They'll no doubt claim it wasn't packed well enough to withstand piercing and water...things you should have thought of. :rolleyes:

Dannieboiz · March 2005

actually it was picked up at my company through the warehouse so no way in hell it could have been wet before it was picked up.

danger boy · March 2005

I think the buyer is a big smelly rat. Sounds like he won't send you any pics and isn't willing to follow thru with the claim. I had one of those people too. It sucks man. I know. But they usually go away fairly fast once they can't prove that there was damage during shipping.

No pics, no claim, = no refund.

Don't send him a penny till you get your center back in hand. If that's what he wants.

Dannieboiz · March 2005

yah, it's been a whole day and he didn't even contact me or send me any picture. Didn't say anything about not having a digital camera what so ever. If I needed to file I claim I'd get all the info ASAP but this guy sent 2 or 3 quick emails demanding for money but no action to claim or anything. These are the dumb asses that gives you negative feedbacks just for fun.

brettw22 · March 2005

I had a buyer that cried foul once and I told him I'd be more than willing to refund money as soon as I was sent digital pictures so I could file a claim.

Surprisingly I never heard from him again......screw the lil **** if he's not willing to go by the rules.

Ron-P · March 2005

I sold a Sony receiver once and the guy bitched back saying only the right channel worked and he wanted a refund, blah, blah, blah. I told him to check the balance knob on the face of the unit. Never did hear back from the guy.

Dannieboiz · March 2005

Originally posted by Ron-P
I sold a Sony receiver once and the guy bitched back saying only the right channel worked and he wanted a refund, blah, blah, blah. I told him to check the balance knob on the face of the unit. Never did hear back from the guy.

ROFL that's some funny **** shietz man

goingganzo · March 2005

had my hood dammaged by ups now i have to wait another month to get a replacement.. hand laid cf

Dannieboiz · March 2005

Here's an email I just recieved a few minutes ago. In the first email he blamed me for poor packaging. Now he stated that it's the freight guy's error. Plus he doesn't reconise the damn freight company? Fedex or whoever? WTF?

were you able to credit my account yet you can have fed ex or who ever you ussed come get the speaker since it was their error. My paypal account is xxxxxxx@hotmail.com I currently do not have the access to a digital camera but i will try, but i promise i am not lying this speaker was badly damaged and i have no use for it now sorry. MR yeager PS if you post positive feedback and refund my money in a timely manner i will post +feedback

okiepolkie · March 2005

Even if he doesn't have a digital camera, he can buy one of the disposable ones and then send you the picture once they are developed. Every time I have had a problem with a seller, I've emailed pictures as soon as possible to make sure I get my $$ back. If he wants to send the speaker back to you, then make him pay for it.

If it really was damaged, then he will do his part to make sure he gets his money back.

(Sorry it took so long to respond. My stalking skills need to be rehoned after our intensive car shopping)

Dannieboiz · March 2005

what are you buying? lolz

just recieved another response from him after I deny is refund until further evidence and investigation is made.

Well you implying that i am lying does not make me very happy, but i will find a way to get some pics and then i will expect immediate refund payment. I was willing to be patient, but now i feel your lack of consideration for my situation allows me the right to request my refund as soon as the pics are issued. I am an experienced seller and buyer and i have had problems with shipping company's before. ANd your box did have damage and your package was not delivered in mint condition. And checking with my attourney and ebay policy once you get your evidence you will need to have your company pick up the item and then refund my money and then you get your money from the shipping company. The customer does not bear the burden of the shipping company's damage the seller does and if you cannot reside by these terms then you are invovled in a legal matter. I am not trying to be a dick i am just letting you know the policy's.

NCrewson · March 2005

"I am not trying to be a dick i am just letting you know the policy's."

I guess my mom was right. Sometimes you suceed most when you're not trying!!

Dannieboiz · March 2005

haha I know, I told him to go get his attorney and have him talk to me. pointed out the fact that I'm a Sr. National sales rep for a 40 million dollar electronic distributor and i know what is good customer service and business practice is. Told him to screw himself again and that he won't see a penny until I get evidence and do further investigation.

faster100 · March 2005

His lawyer for a 100 dollar speaker, come on... and who just has a lawyer to consult with unless you need one regulary? what a clown

goingganzo · March 2005

fed ex came and picked up my hood after i started the claim

Polk65 · March 2005

His name is Dick right?

Here is my 2 cents from nearly 200 transactions with EB. If you think you smell a fish, it probably is real. Legit EB people are straight-up friendly

or stupid

USPS = 100% okay.
FedEx = 1 damaged delivery, they cut me a check within 3 weeks for full insured value.
OOPS = 2 damaged deliveries. One seller sent a replacement. The other cut me a check for the damage claim for repair. I sent him a dozen close-ups of the damage.

1) Don't threaten the buyer, EB can suspend or terminate you for that.

2) Tell him to save the box.

3) Call Oops and file a claim (i think you have 21 days). If Oops hasn't requested an inspection (pickup of the damaged delivery) within 5 days of your filing, they will process the claim. Flip a coin.

There is no instant refund required by sellers, you've got 90 days from the auction date.

http://pages.ebay.com/help/tp/isgw-buyer-protection-steps.html
[url]http://[/url] pages.ebay.com/help/tp/isgw-buyer-protection-steps.html

Step 6 is a joke. PP won't pay for damaged items that were insured.

Step 8 where they say to contact your credit card company is also a loop-hole. Some do not cover buying used items. Others will however cover cheap items usually under $20, over that they will open an investigation. Flip a coin.

If worse comes to worse, tell him to ship it back but you won't refund shipping.

I need to vent! UPS fawked up a perfect CS245i

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