My subwoofer stopped working.

mantooth
mantooth Posts: 6
in Customer Service
I have a DSB2 wireless subwoofer that is approximately 7 months old and it just quit working. Tried resetting it and everything, it's shot. How may I go about getting a new one under warranty? Thank you in advance for your help.
· Share on FacebookShare on Twitter

Answers

  • audioluvr
    audioluvr Posts: 5,578
    Usually how warranties work is you call customer service, get a Warranty Return Authorization, ship it in the original box with a copy of the original sales receipt. Then they either repair it or send you a replacement. What does the owners manual say?
    Gustard X26 Pro DAC
    Belles 21A Pre modded with Mundorf Supreme caps
    B&K M200 Sonata monoblocks refreshed and upgraded
    Polk SDA 1C's modded / 1000Va Dreadnaught
    Wireworld Silver Eclipse IC's and speaker cables
    Harman Kardon T65C w/Grado Gold. (Don't laugh. It sounds great!)

    There is about a 5% genetic difference between apes and men …but that difference is the difference between throwing your own poo when you are annoyed …and Einstein, Shakespeare and Miss January. by Dr. Sardonicus
    · Share on FacebookShare on Twitter
  • mantooth
    mantooth Posts: 6
    I probably should have started with the fact that I have called customer service a few times and followed the prompts, but I can not get in touch with anyone. I have sent an email as well with no response. I got the surround sound system when I signed up with Dish Network it didn't come with an owners manual.
    · Share on FacebookShare on Twitter
  • SeleniumFalcon
    SeleniumFalcon Posts: 3,761
    I recommend sending an email to: Kim.Jasper@masimo.com and explain the circumstances of what is happening. Have you contacted Dish?
    · Share on FacebookShare on Twitter
  • mantooth
    mantooth Posts: 6
    I have contacted Dish, they said I had to contact Polk. If I may ask, is it someone at Polk I'm contacting at Kim.Jasper@masimo.com?
    · Share on FacebookShare on Twitter
  • ken brydson
    ken brydson Posts: 8,752
    mantooth wrote: »
    I have contacted Dish, they said I had to contact Polk. If I may ask, is it someone at Polk I'm contacting at Kim.Jasper@masimo.com?

    Yes, Kim works for Polk CS.
    · Share on FacebookShare on Twitter
  • mantooth
    mantooth Posts: 6
    Thank you for your help!
    · Share on FacebookShare on Twitter
  • pitdogg2
    pitdogg2 Posts: 25,412
    ken brydson wrote: »
    mantooth wrote: »
    I have contacted Dish, they said I had to contact Polk. If I may ask, is it someone at Polk I'm contacting at Kim.Jasper@masimo.com?

    Yes, Kim works for Polk CS.

    The best there is in CS, straight shootin guy.
    Been there for decades, one of the last of the last that may have actually worked with Matt P.
    I have the utmost respect for Mr. Jasper
    · Share on FacebookShare on Twitter