Polk magnifi 2 stuck and flashing

Chewing

Hello,

It's been a week since my soundbar stopped working. It flashes with all the colors without stopping.

I tried everything, but it goes back to the same cycle every time.

I live in France for information. I emailed support but got no response.

Thanks

SeleniumFalcon

I'll forward this information to a friend at Polk for advice.

SeleniumFalcon

"Have him hard rest the bar by unplugging it while it is on, leave it off for a few minutes and reboot it. This should reset the bar.
It may take a few attempts to reset it."

Chewing

Thanks for your help @SeleniumFalcon. I tried it without success unfortunately. still no answer from polk support 😔

SeleniumFalcon

Thanks for trying, I'l forward your contact information to my friend at Polk.

Chewing

Thank you very much

jsotovalle

Hello, my problem is something similar but with a different combination of leds.
green, green, red, green, red blue, blue, blue, white, white.
It will have a solution, in my area there is no polk support. The team is magnificent 2.

SeleniumFalcon

Sounds like it is locked up.
Try reseting the bar by unplugging it while it is on, leave it off few a few minutes, then reconnect it.
You may have to do this a few times to solve the issue.

chavacova

Hello I have the same problem than @jsotovalle

I reseted the bar like 20 times and is te same thing

Anyone can solve the problem???

SeleniumFalcon

I recommend contacting Polk's CS department at: 1-800-377-7655 and they can help.

no_moda

please tell me how did you fix this problem?

baaank

Hello,

did you resolve the issue?

Chewing

No... I'm disgusted

rhpatel

I have same issue.. green, green, red, green, red blue, blue, blue, white, white.

SeleniumFalcon

Welcome to the Polk forum. Have you done a hard reset? If not, with the soundbar on unplug the power cord, leave it unplugged for several minutes then reconnect. You might have to do this several times to make sure.