L800 L+R

2

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  • stevep
    stevep Posts: 335
    It's also on Polk for making it difficult to order the correct matching set.
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  • xsmi
    xsmi Posts: 1,798
    PSOVLSK wrote: »
    xsmi wrote: »
    It was my fault. I didn’t have the cash on hand to place the order.

    I respectfully disagree that it was your fault. As Marvin mentioned you should have just been able to exchange the incorrect speaker for the correct one. That’s on them for shipping you the wrong speaker.

    In any case, glad it’s finally resolved and I hope you love the new speakers.

    Yeah, the swap method would've worked better.
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  • DaveHo
    DaveHo Posts: 3,534
    Really inexcusable. They should have shipped you the R L800 and billed you only if they didn't receive the other back in a timely manner. All shipping costs on Polk for having a crappy web site that permitted this mishap in the first place.
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  • tratliff
    tratliff Posts: 1,702
    I agree Polk missed it on this one. Why would they not question why someone would order 2 left speakers. What an opportunity to learn how the poor website is causing customer service issues. Step #1 take care of the customer who just dropped thousands.
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  • Clipdat
    Clipdat Posts: 12,949
    edited February 2022
    This is just how it is when you have a giant holding company like SU overseeing everything. Things get so bloated and disorganized the left hand (speaker?) doesn't know what the right hand is doing.
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  • xschop
    xschop Posts: 5,000
    Reminds me of Amazon's two left shoes in a box sale.
    Don't take experimental gene therapies from known eugenicists.
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  • DaveHo
    DaveHo Posts: 3,534
    This isn't new on Polks end. I had a horrible experience when I bought my lsim front soundstage directly from them. Probably 5 years ago at this point. They use a third party for web sales, and frankly, they don't give a damn about the customer. I will NEVER buy directly from Polk again because of it.
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  • xsmi
    xsmi Posts: 1,798
    Well, it looks like it’s stuck in Indianapolis.
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  • oldrocker
    oldrocker Posts: 2,590
    Hang in there.

    My R200's made a similar journey are all over Indiana, doop de do, doop de do :(
    You know, places to go places to see :D

    They finally did arrive at a Walgreens in another town.
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  • Emlyn
    Emlyn Posts: 4,524
    Crutchfield is my go to usually. I had some bubbling of the finish on a speaker recently that was beyond their usual return period. They sent out a new one no questions asked and I put the defective one in the box and sent it back free of charge. They also have real live people to talk to when there's an issue with something and their customer service staff are very well trained.

    It's also nice that they're only an hour away and whatever I order is at my door the next day or so via UPS.
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  • VR3
    VR3 Posts: 28,732
    Bubbling on the l800?
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  • Emlyn
    Emlyn Posts: 4,524
    VR3 wrote: »
    Bubbling on the l800?

    No, Focal Chora. They used the equivalent of vinyl wrap on the front and must not have had enough heat/time to properly activate the adhesive on some of them. They are made in France. I've never had a Mexico or China made Polk product with that kind of finish issue.

    :)

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  • VR3
    VR3 Posts: 28,732
    Gotcha
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • BlueFox
    BlueFox Posts: 15,251
    Emlyn wrote: »
    Crutchfield is my go to usually.

    I've used Crutchfield over the years, but have stopped. Mainly because they sell products at the manufacturers list price. I realized that there are plenty of online dealers who sell the same items at a reduced price, and with free shipping.
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  • PSOVLSK
    PSOVLSK Posts: 5,208
    It’s true that you won’t find many great deals at Crutchfield, but their customer service is second to none in my limited experience.
    Things work out best for those who make the best of the way things work out.-John Wooden
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  • txcoastal1
    txcoastal1 Posts: 13,300
    Get in a chat and send Crutchfield the price comparison...they will sometimes match
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  • PSOVLSK
    PSOVLSK Posts: 5,208
    txcoastal1 wrote: »
    Get in a chat and send Crutchfield the price comparison...they will sometimes match

    I once asked them to price match and I was told, “We don’t price match because they don’t customer service match.”
    Things work out best for those who make the best of the way things work out.-John Wooden
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  • Milito
    Milito Posts: 1,960
    Congrats!
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  • PSOVLSK
    PSOVLSK Posts: 5,208
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    Things work out best for those who make the best of the way things work out.-John Wooden
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  • stevep
    stevep Posts: 335
    PSOVLSK wrote: »
    Good luck. This sounds like it could turn into a long, arduous process.

    Ya, almost 5 months because nobody at Polk did a usability study on the web sales site.....
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  • tratliff
    tratliff Posts: 1,702
    edited February 2022
    stevep wrote: »
    PSOVLSK wrote: »
    Good luck. This sounds like it could turn into a long, arduous process.

    Ya, almost 5 months because nobody at Polk did a usability study on the web sales site.....

    Or use any CX measurement applications to test useability. If they send me some products I can get my team to help them perform an analysis.
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  • xsmi
    xsmi Posts: 1,798
    chvjn7ifpqc3.jpeg
    I have a 3 hr rehearsal, then I have to give an hour saxophone lesson, rest up a bit then lug them across the room to start the break-in.
    2-channelBelles 22A Pre, Emotiva XPA-2 Gen 2, Marantz SA8005, Pro-Ject RPM-10 Turntable, Pro-Ject Phono Box DS3B, Polk Audio Legend L800's, AudioQuest Cable throughout.
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  • stangman67
    stangman67 Posts: 2,289
    I think you may have them placed a little too close together. :p
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  • nooshinjohn
    nooshinjohn Posts: 25,445
    xsmi wrote: »
    chvjn7ifpqc3.jpeg
    I have a 3 hr rehearsal, then I have to give an hour saxophone lesson, rest up a bit then lug them across the room to start the break-in.
    That is going to take a very long time...
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  • WLDock
    WLDock Posts: 3,073
    edited February 2022
    xsmi wrote: »
    chvjn7ifpqc3.jpeg
    I have a 3 hr rehearsal, then I have to give an hour saxophone lesson, rest up a bit then lug them across the room to start the break-in.

    NICE! Congrats on getting the debacle resolved.

    However, don't take any blame for this. Its something that Polk should have corrected. They did the same thing to themselves back in 2019 when they released. They sent two right speakers to a promo listening event. The Polk Rep had to scramble and rewire one speaker. So who knows if they were working as intended. They should simply offer them in pairs and offer a single speaker as special order only.

    https://forum.polkaudio.com/discussion/187849/abt-electronics-audio-innovation-event-10-10-2019#latest
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  • F1nut
    F1nut Posts: 50,645
    They should simply offer them in pairs and offer a single speaker as special order only.
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  • xsmi
    xsmi Posts: 1,798
    98803591ozh3.jpeg

    Let the burn-in commence. Placement is not ideal, just trying to get some current running through them.
    2-channelBelles 22A Pre, Emotiva XPA-2 Gen 2, Marantz SA8005, Pro-Ject RPM-10 Turntable, Pro-Ject Phono Box DS3B, Polk Audio Legend L800's, AudioQuest Cable throughout.
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  • xsmi
    xsmi Posts: 1,798
    11 hrs in, bass is less sloppy but no soundstage.
    2-channelBelles 22A Pre, Emotiva XPA-2 Gen 2, Marantz SA8005, Pro-Ject RPM-10 Turntable, Pro-Ject Phono Box DS3B, Polk Audio Legend L800's, AudioQuest Cable throughout.
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  • Gardenstater
    Gardenstater Posts: 4,501
    edited February 2022
    Might be good to position them properly even though they are in the break in phase. That way you won't be comparing apples and oranges. Looks like you have some thick carpeting. Are you using the spikes?
    George / NJ

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