Goodbye Polk!
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Although this thread has grown tentacles, to the OP, I have posted similar observations of my CS experience. I am in the process of selling off my Polk AV set up, in favor of an internet brand with fantastic sounding speakers and exemplary customer service. I still have my Monitor 7s in the garage studio and just ordered new tweets from Midwest Speaker Repair, since Polk was unable to process this transaction.2 Channel "Polk" Room:
Marantz PM8004 Integrated
Marantz SA8004 SACD Player
Music Hall mmf 7.3 TT with Ortofon Bronze
WiiM Mini
Schiit Bifrost with Multibit Upgrade
Polk 7B with RDO198s