Wow ... just wow!
Jaybeez
Posts: 748
Called CS for a set of RDO 198s. There wasn't an option to stay on hold, and they promised to call back. They never did. I sent an email, which took about a week to hear back on. I received a follow up email indicating my tweeters were on order and they just needed my credit card to complete the transaction.
Called today to give my credit card information. I called from a land line to be sure the conversation was clear to the CS rep. I had to repeat my name and email address several times, as the rep seemed distracted and/or couldn't hear me well. I asked about the forum discount and was put on hold while he checked. After 15 minutes, it seemed to me the rep hit the "ignore" vs. "hold" button and I hung up and called again. The same rep answered immediately. I didn't bother going through the process again as it was clear this individual was unable to handle this transaction.
Thankfully there are other reliable sources for these tweeters. But I wonder why I would consider spending thousands of dollars on the Legend series when customer service is effectively non-existent.
Sad state of affairs for a speaker company whose products I've enjoyed for over 40 years.
Called today to give my credit card information. I called from a land line to be sure the conversation was clear to the CS rep. I had to repeat my name and email address several times, as the rep seemed distracted and/or couldn't hear me well. I asked about the forum discount and was put on hold while he checked. After 15 minutes, it seemed to me the rep hit the "ignore" vs. "hold" button and I hung up and called again. The same rep answered immediately. I didn't bother going through the process again as it was clear this individual was unable to handle this transaction.
Thankfully there are other reliable sources for these tweeters. But I wonder why I would consider spending thousands of dollars on the Legend series when customer service is effectively non-existent.
Sad state of affairs for a speaker company whose products I've enjoyed for over 40 years.
2 Channel "Polk" Room:
Marantz PM8004 Integrated
Marantz SA8004 SACD Player
Music Hall mmf 7.3 TT with Ortofon Bronze
WiiM Mini
Schiit Bifrost with Multibit Upgrade
Polk 7B with RDO198s
Marantz PM8004 Integrated
Marantz SA8004 SACD Player
Music Hall mmf 7.3 TT with Ortofon Bronze
WiiM Mini
Schiit Bifrost with Multibit Upgrade
Polk 7B with RDO198s
Comments
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There is no faster way to lose a customer than providing crappy customer service. Unfortunately, the current Polk still hasn't figured that out.Political Correctness'.........defined
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk -
Sad. Just F'n sad. I hate watching the slow demise of a company because of Corporate greed. Polk had the reputation to die for in the industry....and they threw it all away.
Taking Matt's name into the ground along with it. A once vibrant following has become embarrassed to recommend a product they believed in for decades and for what? Greed.
Well played....(not)
Tom~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~ -
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Bad Polk customer service seems to be the norm now. I seem to remember reading these threads for at least a year.Lumin X1 file player, Westminster Labs interconnect cable
Sony XA-5400ES SACD; Pass XP-22 pre; X600.5 amps
Magico S5 MKII Mcast Rose speakers; SPOD spikes
Shunyata Triton v3/Typhon QR on source, Denali 2000 (2) on amps
Shunyata Sigma XLR analog ICs, Sigma speaker cables
Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables
Mapleshade Samson V.3 four shelf solid maple rack, Micropoint brass footers
Three 20 amp circuits. -
It’s like watching one of your kids making a mistake you KNOW they’re going to regret, but you’re powerless to stop them.
Damn hard to watch."Conservative Libertarians love the country, progressive leftists love the government." - Andrew Wilkow
“Human beings are born with different capacities. If they are free, they are not equal. And if they are equal, they are not free.”
― Aleksandr Solzhenitsyn -
I just read the same thing about def. Tech.'s service on a Def. tech. fan club site last night.
They're dropping a lot of followers of that brand too.
Looks like the secondary market and fan sites might be the go to places.Most people just listen to music and watch movies. I EXPERIENCE them. -
Yes, def tech adopted the same system ss Polk recently, awful- Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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To this day I don't understand putting all this money into marketing/promotions making your product look (in this case sound) better than others only to "not" put anything into your customer service. You could have a substandard product with very little fanfare, have excellent customer service and business thrives. The best product in the world will die a quick death when customer service is practically non-existent, or is very poor.
Come on Polk, listen to the people that are buying your products!!Remember, when you're running from something, you're running to something...-me
