magnifi mini

cici67
cici67 Posts: 1
in Customer Service

what a pain in the ****. my remote stopped working about a month after I bought this item. From reading the threads its a waste of time to contact Polk. when I was young this company name was a gold standard. However, I feel that they have fallen to ground zero. I definitely would think long and hard before I ever spend another 250 for anything they make.
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Comments

  • brukanakos
    brukanakos Posts: 2
    I purchased the same magnifi mini unit about a month ago and from the moment I installed the unit, the remote would not work correctly. You would push volume down and the volume would go up. Then the power button would not work. Very bad craftsmanship. The help desk department that you call for service is terrible. I've put in an order 4 different times for a new remote and it's been a month and still no replacement remote. I tried to speak to a manager and no one speaks adequate english to have an adult conversation. Very disappointing....
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