I have been waiting a month for a replacement amp for my PSW 505 they told me it is on back order what should I do next to escalate.


  • ClipdatClipdat Posts: 7,241
    Throw it in the garbage and order a SVS, Rythmik, or REL.
    "Electronic music is human sound adapting to indulge technology, and for some, it feels like the signature sound of energy. New and abstract sounds over hypnotic rhythms can conjure vast soundscapes for escape, pleasure, and transcendence."
  • VoidedsoulVoidedsoul Posts: 1
    edited August 24
    Good luck, I've been waiting I've 2 months. I did hear from a supervisor earlier this week that they got them in stock and were processing orders this week. Haven't heard any so I'm assuming they're out of stock again. Another 2 months and they will lose a customer. Oh and God forbid they reroute some of the supply from production to take care of people who's money they already have.
  • verbverb Posts: 8,009
    I feel your pain! I started out with some Polk subs, swapped out a few amps, but as @Clipdat and others on this forum have suggested this is a journey!

    SVS subs (I have 3 now) can be found used for a decent price. Good luck!
    Basement: Polk SDA SRS, Cary SLP-05 Pre, Enlightened Audio Designs CD Transport, Northstar Designs Excelsio DAC, Silnote Morpheus Ref2 Digital Cable, Marantz SA-14 SACD, McIntosh MC300 Amp, Furman 15PFi Power Conditioner, Pangea Power Cables, Wireworld Oasis 8 RCA IC's, MIT Shotgun S3 IC's, MIT Shotgun S1 Bi-Wire speaker cables
    Office: PC, EAR Acute CD Player, EAR 834L Pre, PASS ACA Monoblocks, Denon UDR-F10 Cassette, Acoustic Technologies Classic FR Speakers, SVS SB12 Plus sub, MIT AVt2 speaker cables, IFI Purifier2, AQ Cinnamon USB cable, Groneberg Quatro Reference IC's
    Spare Room: , Antique Sound Labs Wave AV-8 Monoblocks, Tisbury Mini Passive Pre, Tjoeb 99 tube CD player (modified Marantz CD-38), Analysis Plus Oval 9's, Zu Jumpers, AudioEngine B1 Streamer, Klipsch RB-61 v2, SVS PB1000 sub, Blue Jeans RCA IC's
    Living Room: Peachtree Nova Integrated, Cambridge CXN v2 Streamer, Furman 15PFi Power Conditioner, Polk RT265 In Wall Speakers, Polk DSW Pro 660wi sub
  • rooftop59rooftop59 Posts: 5,975
    Hey @Lawrence1 I’m sorry to hear that you are getting such shittie service. Unfortunately that has been more common than not lately. Does not reflect well on Polk or sound United...

    I do agree that Polk has never done anything with electronics well. Passive speakers tend to punch above their price class, pretty much anything with electronics in its sucks...

    If you’ve had it long enough I would save my pennies for HSU if you’re on a budget. Best bang for your buck of the internet direct guys for under a grand...
    HT Rig:
    Denon AVR-X4200w; Peachtree Audio NovaPre; B&K TX4430; Bryson BPD-1; Mains: Dynaudio Excite x18; Center - Polk cs400i; Heights, Center Surround - Klipsch KHC - 6 In-Ceiling; Surrounds - Monoprice in-ceiling; Sub - HSU VTF-2 MK5; LG UP870 4K BDP; NVidia ShieldTV
    Master Bedroom
    Cambridge Azur 551r; Definitive Technology SM45, NHT Super One CI surrounds, Martin Logan Dynamo (original), Squeezebox Touch
  • Zam15Zam15 Posts: 2
    I had both of mine fail just within warranty. But was in the middle of moving so by the time I got around contacting support it was too late. Then when I look at pricing they want $300 a pop for replacement amps! The whole sub has been priced an average of $237.34 since 2016 and often drops down to $160 on good sales. Why is the amp priced significantly more than the average price of the sub itself?!? You would think a company would like to stay on good terms with their customers who have a history of buying their parts, buy offering affordable replacements components for their unreliable hardware.

    They keep saying its a $600 sub but its never been priced that way... With the failure rate and the excessive cost of repair I don't think I'll recommend Polk speakers, especially sub-woofers due to poor support and quality/reliability of their electronics. Why would you buy another set that will just fail. I have a cambridge soundworks been working for 20 years!!! My two PSW-505s were lucky to last three!
  • They sent me a replacement amp it works fine for now.
  • My replacement amp has outlast the original by more than two years so far, and still going strong.
    Oh, Listen here mister. We got no way of understandin' this world. But we got as much sense of this bird flyin in the sky. Now there is a lot that bird don't know, but it don't change the fact that the world is happening to him all the same. What I am tryin to say is, is that the course of your life, well its changing, and you don't even see it- Forest Bondurant
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