Subwoofer not connected

Maxwells1

Hi, my subwoofer is not connecting to the Polk magnifi mini. It disconnected itself and I can't pair it.

[Deleted User]

Hello,
Is your network router close to either the soundbar or the sub, say within 12"?

Maxwells1

Hi Kenneth, my router is far from the speaker. It's in the other room

[Deleted User]

In that case call Polk at: 1-800-377-7655 and have the unit's serial number handy.

Maxwells1

Thank you Kenneth. I later realized my daughter plugged her mordem near the speaker.

[Deleted User]

Ah, good sleuthing!

Maxwells1

I went to a polk office, they couldnt link it up. Fortunately, they gave me a new one