Remote for Signa S1 does not work

The remote for the S1 only works on and off at a short distance only. Have to get up and walk within a few feet of the soundbar for it to work at all. Replaced battery, powered down and back up and the problem still exists. Appears the IR bulb in the front does not come on with the commands on the remote. Also could not register the product as nothing occurs but a server "polkaudio" not responding.
Ready to give up on this system.

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