Sound bar quit working. Arc cable not working properly.

Sound bar quit working 2 days ago. At first we thought it was the cable provider. But then we confirmed it is not that because if I go from the box to the tV everything is fine. If I run the arc. Nothing. TV says no signal. I unplugged the arc cable in and out a few times and finally got video but no sound. Plugged and unplugged several more times. Now no video again. Don't understand what the issue could be as we changed nothing. Really frustrating being as this cost me 400 bucks is about a month old.

Comments

  • gmcmangmcman Posts: 1,488
    Have you tried another 1.4 spec HDMI cable?
  • mlistens03mlistens03 Posts: 2,631
    gmcman wrote: »
    Have you tried another 1.4 spec HDMI cable?

    ^^^^^^^^^^^^^^
    This seems to be the most likely candidate to me.
    Not Tom or Trey or Jim just Micah
    KEF Q150s, NAD 1155 preamp and 4155 tuner courtesy of DaddyJT, NAD C352 playing power amp, BJC Belden cables, Technics SL3200, Marantz CD6004 courtesy of Clipdat, Salamander Archetype rack, Millenium Falcon :)
    I've always thought the goal of high-end audio was not to have your neighbors bang on the wall and say, 'Turn that darn music down' but to have your neighbors bang on the wall and say, 'Tell your friends to go home and you can practice later this week'.

    Resident Child of Club Polk
  • Have I replaced the brand new cable that came with the unit i just bought? no i havent
  • ok tried another cable. also tested cable that came with unit on another device and both cables are good. the unit turns on for a second. all the white lights come on then it goes to one amber colored light.
  • talked to polk and they said to download google home and connect to the device using that and that the firmware download would automatically start. got google home, connected tot he device, asked me to use pick a location and i did. then it disconnected from the unit and asked me if i wanted to connect and set up unit again. i said yes and now it wont connect.
  • jimiallurejimiallure Posts: 5
    edited June 2018
    now google home wont even read my device? smh
  • KennethSwaugerKennethSwauger Moderator Posts: 6,846
    Hello,
    Sorry for the problem, I'll ask a friend at Polk to contact you via email.
    "They thought we were too loud, but shoot, I had four army blankets folded over my amp, and the volume level was on 2. I'm used to playin' on 10!" S.R.V.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,846
    From what I've been told Google Home has been down since yesterday. That could account for your issue.
    "They thought we were too loud, but shoot, I had four army blankets folded over my amp, and the volume level was on 2. I'm used to playin' on 10!" S.R.V.
  • Have you tried to use the HDMI converter to connect it with the TV and soundbar?
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