UPS....what can ya say?

trubluluc
trubluluc Posts: 2,067
edited August 2004 in Subwoofer Hookup & Bass Management
I got my new SVS sub the other day.
Here's a pic of the box after UPS worked their magic.
The sub amazingly is only slightly damaged.

Doc, I sent an email to SVS .
I tried to post this pic at the home theater forum, but couldn't figure out how to do it.

thanks,
-Luc
Post edited by trubluluc on
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Comments

  • polkatese
    polkatese Posts: 6,767
    edited April 2004
    sorry to see that!

    which part of "Fragile - Handle with Care" that these folks don't get it?
    I am sorry, I have no opinion on the matter. I am sure you do. So, don't mind me, I just want to talk audio and pie.
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  • Airplay355
    Airplay355 Posts: 4,298
    edited April 2004
    hey? whats frageelay mean? ....... :rolleyes: ......why is it black? did they light it up or something?
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  • Ron-P
    Ron-P Posts: 8,519
    edited April 2004
    I tried to post this pic at the home theater forum, but couldn't figure out how to do it.
    Luc, the HTF does not have a server to host a pic for you like Polk offers. You must have your own site or have some host the pic for you then you just link to it.

    That is a sad looking box. Sorry to see that. Good luck in getting it fixed, quickly.
    If...
    Ron dislikes a film = go out and buy it.
    Ron loves a film = don't even rent.
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  • Dr. Spec
    Dr. Spec Posts: 3,780
    edited April 2004
    I assume that is your thread I was posting to over at HTF?

    Wow - majorly serious damage to the box. Good grief. Glad you sent them an email; they will take care of everything.
    "What we do in life echoes in eternity"

    Ed Mullen (emullen@svsound.com)
    Director - Technology and Customer Service
    SVS
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  • trubluluc
    trubluluc Posts: 2,067
    edited April 2004
    Yes Doc, the very same.

    Yes the black area is dirt from the sub sliding along laying on it's side. When I went to pick it up it was still on it's side, and I asked the representitive of the brain trust,
    "uh can't you guys read? it says this side up".
    To which I got the brillant answer,
    "they all say that".
    I had to just shake my head and say
    "Ya think there's a reason for it?"

    -Luc
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  • steveinaz
    steveinaz Posts: 19,538
    edited April 2004
    ****. I work in a governement warehouse, and I ship ALOT, daily. This much I can tell you...I don't use UPS anymore. I use FedEx and DHL. I've watched hundreds of times, the UPS guy slinging boxes across the truck to get at mine, and then making jokes about it. I have refused many shipments from them as well, because of obvious shipping damage. Believe me, it makes a difference when UPS loses out on a 1.6 million dollar contract shipment because you tell your vendor you don't want your contract shipped via UPS...

    ...and that makes me laugh!
    Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
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  • AsSiMiLaTeD
    AsSiMiLaTeD Posts: 11,727
    edited April 2004
    Jesus Christ!!!

    hope my new center channel arrives in better condition than that...
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  • Pauly
    Pauly Posts: 4,519
    edited April 2004
    Originally posted by Polkmaniac
    Jesus Christ!!!

    hope my new center channel arrives in better condition than that...

    LOL It better, I insured it well so dont worry. Our company has a major contract with them (UPS) and have already got on their **** b4. We have only had fewproblems, so i woulfnt loose sleep over it.
    Life without music would♭
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  • dave shepard
    dave shepard Posts: 1,334
    edited April 2004
    I thought they shipped using BAX Global only? I would have **** if that was mine. Keep your chin up it will be corrected I'm sure.

    Dave
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  • kingkip
    kingkip Posts: 401
    edited April 2004
    I had UPS beat the hell out of a 505 sent to me a couple on months ago. Looked almost as bad as the SVS box, no huge holes, but plenty of water damage. The box was still damp when it was delivered to me, and the grill was smashed, other minor cosmetics, but that is what you pay them for right? Probably won't use them again if I can help it.
    There are two ways to argue with women. Both of them are wrong.
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  • steveinaz
    steveinaz Posts: 19,538
    edited April 2004
    Originally posted by dave shepard
    I thought they shipped using BAX Global only? I would have **** if that was mine. Keep your chin up it will be corrected I'm sure.

    Dave

    They only use BAX for overseas shipments.
    Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
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  • Early B.
    Early B. Posts: 7,900
    edited April 2004
    I'm glad you posted the picture. I just bought an SVS and my box had two large gashes in it. Consequently, my sub has a small ding in it. Two things --

    1) SVS should double box their subs. As a customer, I'd be willing to pay an extra few bucks for the added cost of doing so.

    2) Be very careful when using UPS (or don't use them at all). UPS has horrible customer service. Last week, they lost a sub that I sold on ebay and shipped through them. I can't get anyone to tell me where it is and the buyer is pissed.
    HT/2-channel Rig: Sony 50” LCD TV; Toshiba HD-A2 DVD player; Emotiva LMC-1 pre/pro; Rogue Audio M-120 monoblocks (modded); Placette RVC; Emotiva LPA-1 amp; Bada HD-22 tube CDP (modded); VMPS Tower II SE (fronts); DIY Clearwave Dynamic 4CC (center); Wharfedale Opus Tri-Surrounds (rear); and VMPS 215 sub

    "God grooves with tubes."
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  • dave shepard
    dave shepard Posts: 1,334
    edited April 2004
    I thought I had BAX deliver mine :confused: I think.
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  • stevew14
    stevew14 Posts: 130
    edited April 2004
    Mine was the PB2+ and Bax did deliver mine. I think it might depend on the model, size and weight etc... I live in Texas, but I think it's more the model than anything
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  • faster100
    faster100 Posts: 6,124
    edited April 2004
    yes, its the weight and size, bax for the ones over 100 lbs im sure.. My pb2-isd came bax, they were great and the box was mint... no problems... UPS has been pretty good as well.. only a have received a few smashes boxes and luckily their were no damage... it doesnt matter, They all at one time smash something, not just UPS... as i was told.. UPS's volume is higher. hence more damage accurs...
    MY HT RIG:
    Sherwood p-965
    Sherwood sd871 dvd
    Rotel 1075 amp x5
    LSI15 mains
    LsiC center
    LSIfx surround backs
    Lsi7 side surrounds
    SVS pb12/plus2

    2 Channel Rig:

    nad 1020 Pre-amp
    Rotel 1080 stereo amp
    Polk sda 2B
    kenwood grunt Tuner
    realistic lab 450 TT
    Signal cable IC
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  • monkeyphant
    monkeyphant Posts: 79
    edited April 2004
    trubluluc

    UPS can't be any worse than Fed Ex. Let me vent my spleen, please...Fed EX will deliver packages, regardless of whether there is a huge hole is the box and the contents are visibly damaged, it doesn't matter. Small packages are placed on the ground near the garage door. Case in point:

    1. As I come home one day, there is a small Fed EX van pulling out of my driveway. The driver waves with a smile as he drives off.
    He leaves a torn box with a damaged subwoofer which could be easily seen through the ripped cardboard. Box marked as FRAGILE.

    2. I order two pairs of surround speakers. One box arrives with a hole the size of my fist and I could reach in and touch the speaker grill through the packing foam. Box marked as FRAGILE.

    3. I order an AVIA Calibration Disc. The shipping box had a hole (gash) that went inside through the AVIA DVD case where there were lose pieces of black plastic ... FRAGILE?

    BTW, Fed EX in case your interested, Webster's Dictionary defines
    fragile as:

    Main Entry: frag·ile
    Pronunciation: 'fra-j&l, -"jIl
    Function: adjective
    Etymology: Middle French, from Latin fragilis -- more at FRAIL
    1 a : easily broken or destroyed b : constitutionally delicate : lacking in physical vigor
    2 : TENUOUS, SLIGHT
    - fra·gil·i·ty /fr&-'ji-l&-tE/ noun
    synonyms FRAGILE, FRANGIBLE, BRITTLE, CRISP, FRIABLE mean breaking easily. FRAGILE implies extreme delicacy of material or construction and need for careful handling

    MP
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  • Dr. Spec
    Dr. Spec Posts: 3,780
    edited April 2004
    SVS uses BAX for all the PB2 models, and possibly the PB1+ too. They use UPS for everything else.

    The packaging is extremely well designed, and 99.9% of all products arrive unscathed, despite abuse by the shipper.

    In the event of product damage, SVS is all over it with one email - they handle everything with a minimum of nuisance to you.

    FWIW, I have had GREAT service from BAX, and (honestly) UPS too. I was so worried about the 20-39PC+ I shipped to gacole2000 (greg) I insured it for $850 in case they totally destroyed it.
    "What we do in life echoes in eternity"

    Ed Mullen (emullen@svsound.com)
    Director - Technology and Customer Service
    SVS
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  • Grimster74
    Grimster74 Posts: 2,573
    edited April 2004
    I must say, my experiences with BAX were excellent also. I've only had to deal with them one time but the one time was great. The only damage I received with my PB2+ was one of the legs on the packing crate was destroyed. The delivery guy even took 10 minutes out of his time to explain how it happened. As far as UPS and Fedx, all my experiences with them have gone fine also. I know this does not help your current situation trubluluc, but I'm positive SVS will take care of it.
    Money Talks, Mine says Goodbye Rob!!!!
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  • spyderman
    spyderman Posts: 678
    edited April 2004
    UPS has destroyed many of my heavy/fragile shipments.

    For smaller packages I use USPS Priority. I've never had a problem with good old Uncle Sam delivering my packages. Hell, they invented it!

    Larger pkgs, I use FedEx. But they are only a little better than UPS.

    I think fragile statements only inspire the disgruntled employee into trying to damage the contents. Sort of like taking an indirect shot at the company.
    RTi70 Fronts
    CSi40 Center
    RTi38 Rear
    PSW650 Sub
    Str-de1075 Receiver

    Hope is on the way!

    ABB

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  • trubluluc
    trubluluc Posts: 2,067
    edited April 2004
    This thread actually started over at the home theater forum. I just wanted to give you guys the update.
    I will be sending the sub back to SVS, with their blessings.
    In the short time I have had the SVS sub, I have been amazed and extremely happy with it's performance.
    And believe it or not, the truly fine folks there are willing to let me keep this sub until they can ship me a new one, as they are back ordered 7-12 days.
    This, in my opinion, is customer service way beyond the call of duty. This is the kind of grass roots, company you'll want to do business with.

    these guys rock!:)

    -Luc
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  • kberg
    kberg Posts: 974
    edited April 2004
    Yeah, isn't it amazing how a company like SVS can grow by leaps and bounds by not only their products but by how well they treat their customers? Wow, what a concept for other companies to follow! :rolleyes:
    Mains: polkaudio RTi70's (bi-wired)
    Center: polkaudio CSi40 (bi-wired)
    Surrounds: polkaudio FXi30's
    Rear Center: polkaudio CSi30
    Sub: SVS 20-39 PC+
    Receiver: ONKYO TX-SR600
    Display: JVC HD-56G786
    DVD Player: SONY DVP-CX985V
    DVD Player: OPPO DV-981HD 1080p High Definition Up-Converting Universal DVD Player with HDMI
    Remote: Logitech Harmony H688
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  • PolkWannabie
    PolkWannabie Posts: 2,763
    edited April 2004
    My experience with freight companies in general has been excellent. The most recent encounter was moving a 9 carton 500 pound full SRT system from Southern California to New Jersey. There were two carriers (SAIA & G.O.D.) involved with a handoff in North Carolina. Not a sign of rough treatment anywhere inside or out. Besides the caring treatment I now also get to say that ... I got speakers from GOD ... They sound like it too.
    Rick
    HT+ Sunfire TG IV, Dual CG Sig II's, CinePro 1K2, Oppo 981, Audio Technica PL120, Polk SRT's & F/X1000's, Samsung 71" DLP
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  • amulford
    amulford Posts: 5,020
    edited August 2004
    I got speakers from GOD ... They sound like it too.

    :cool: :D
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  • PolkWannabie
    PolkWannabie Posts: 2,763
    edited August 2004
    I had forgotten about this post ... they sounded like that then ... they're better now ...
    Rick
    HT+ Sunfire TG IV, Dual CG Sig II's, CinePro 1K2, Oppo 981, Audio Technica PL120, Polk SRT's & F/X1000's, Samsung 71" DLP
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  • I-SIG
    I-SIG Posts: 2,243
    edited August 2004
    I had SteveInAZ deliver my SVS. :D

    I guess the sub was cold. He had it wrapped up in a blanket!

    Wes
    Link: http://polkarmy.com/forums

    Sony 75" Bravia 4K | Polk Audio SDA-SRS's (w/RDO's & Vampire Posts) + SVS PC+ 25-31 | AudioQuest Granite (mids) + BWA Silver (highs) | Cary Audio CAD-200 | Signal Cable Silver Resolution XLR's | Rotel Michi P5 | Signal Cable Silver Resolution XLR's | Cambridge Audio azur 840C--Wadia 170i + iPod jammed w/ lossless audio--Oppo 970 | Pure|AV PF31d
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  • bknauss
    bknauss Posts: 1,441
    edited August 2004
    No wonder UPS harps on "pack your stuff REALLY well". I had a woman give me grief at a packaging place once since my box wasn't rock solid. Never had someone telling me things like this when I was shipping ebay stuff out via Priority Mail!
    Brian Knauss
    ex-Electrical Engineer for Polk
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