HDTracks disappointing issue

BlueFox
BlueFox Posts: 15,251
in Going Digital
I have been buying downloads from HDTracks for a couple of years now, and have spent a good amount of money there. One reason why is I periodically would get discount coupons via email. Last week it occurred to me that I had not received a coupon in a while, so I inquired if they stopped that program. I was told that the program was still in place, but I had unsubscribed from it.

While I do not remember doing that, I did unsubscribe from some other emails a month or so ago. Apparently, one of those emails was tied to HDTracks. Oh well, we all make mistakes.

So, I asked them to subscribe me, and the answer was no. They said I had to subscribe again with another email address. My reply was that makes no sense. Why should I have to get a second email address just to get onto a list? If one can unsubscribe then one should be able to subscribe again. Sorry, they said. That is the way it is.

So, no more HDTracks purchases from me. Time to start using Super HighRez for downloads.
Lumin X1 file player, Westminster Labs interconnect cable
Sony XA-5400ES SACD; Pass XP-22 pre; X600.5 amps
Magico S5 MKII Mcast Rose speakers; SPOD spikes

Shunyata Triton v3/Typhon QR on source, Denali 2000 (2) on amps
Shunyata Sigma XLR analog ICs, Sigma speaker cables
Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

Mapleshade Samson V.3 four shelf solid maple rack, Micropoint brass footers
Three 20 amp circuits.
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Comments

  • afterburnt
    afterburnt Posts: 7,892
    sounds stupid enough to me.
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  • BlueFox
    BlueFox Posts: 15,251
    Well, they just sent me a private coupon good for three weeks with 20% off storewide. I guess I will stock up on some metal albums I have been meaning to get.
    Lumin X1 file player, Westminster Labs interconnect cable
    Sony XA-5400ES SACD; Pass XP-22 pre; X600.5 amps
    Magico S5 MKII Mcast Rose speakers; SPOD spikes

    Shunyata Triton v3/Typhon QR on source, Denali 2000 (2) on amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson V.3 four shelf solid maple rack, Micropoint brass footers
    Three 20 amp circuits.
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  • [Deleted User]
    [Deleted User] Posts: 10,716
    squeaky wheel :)
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  • BlueFox
    BlueFox Posts: 15,251
    Downloading $210 before discount, which is $42. Not bad.

    I like HDTracks, but not being able to get back onto the discount email distribution list is just poor, poor, software design. They said it was bought from some 3rd party. I wonder if it was Vanilla. :)

    Lumin X1 file player, Westminster Labs interconnect cable
    Sony XA-5400ES SACD; Pass XP-22 pre; X600.5 amps
    Magico S5 MKII Mcast Rose speakers; SPOD spikes

    Shunyata Triton v3/Typhon QR on source, Denali 2000 (2) on amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson V.3 four shelf solid maple rack, Micropoint brass footers
    Three 20 amp circuits.
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  • afterburnt
    afterburnt Posts: 7,892
    afterburnt wrote: »
    sounds stupid enough to me.

    Cool they are trying to make right on a stupid assed policy
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  • Nightfall
    Nightfall Posts: 10,086
    edited June 2017
    I could forward you the emails I get if you want, PM me your email address.
    afterburnt wrote: »
    They didn't speak a word of English, they were from South Carolina.

    Village Idiot of Club Polk
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  • BlueFox
    BlueFox Posts: 15,251
    Great. Thank you.
    Lumin X1 file player, Westminster Labs interconnect cable
    Sony XA-5400ES SACD; Pass XP-22 pre; X600.5 amps
    Magico S5 MKII Mcast Rose speakers; SPOD spikes

    Shunyata Triton v3/Typhon QR on source, Denali 2000 (2) on amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson V.3 four shelf solid maple rack, Micropoint brass footers
    Three 20 amp circuits.
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  • mdaudioguy
    mdaudioguy Posts: 5,165
    Yeah, that's just stupid on their part. On the other hand, I probably have something like 6 different email addresses, so no problem giving them a different one...
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  • BlueFox
    BlueFox Posts: 15,251
    So do I. It's a principle type of thing.
    Lumin X1 file player, Westminster Labs interconnect cable
    Sony XA-5400ES SACD; Pass XP-22 pre; X600.5 amps
    Magico S5 MKII Mcast Rose speakers; SPOD spikes

    Shunyata Triton v3/Typhon QR on source, Denali 2000 (2) on amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson V.3 four shelf solid maple rack, Micropoint brass footers
    Three 20 amp circuits.
    · Share on FacebookShare on Twitter
  • [Deleted User]
    [Deleted User] Posts: 10,716
    Computers don't have principles
    yet.
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  • dragon1952
    dragon1952 Posts: 4,899
    afterburnt wrote: »
    afterburnt wrote: »
    sounds stupid enough to me.

    Cool they are trying to make right on a stupid assed policy

    Only thing is, they offer those 20% discounts quite often anyway :^ /
    2 channel - Willsenton R8 tube integrated, Holo Audio Spring 3 KTE DAC, audio optimized NUC7i5, Windows 10 Pro/JRiver MC29/Fidelizer Plus 8.7 w/LPS and external SSD drive, PS Audio PerfectWave P3 regenerator, KEF R3 speakers, Rythmik F12SE subwoofer, Audioquest Diamond USB cable, Gabriel Gold IC's, Morrow Audio SP5 speaker cables. Computer - Windows 10/JRiver, Schiit Magni 3+/Modi 3+, Fostex PMO.4n monitors, Sennheiser HD600 headphones
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  • voltz
    voltz Posts: 5,384
    dragon1952 wrote: »
    afterburnt wrote: »
    afterburnt wrote: »
    sounds stupid enough to me.

    Cool they are trying to make right on a stupid assed policy

    Only thing is, they offer those 20% discounts quite often anyway :^ /

    true here a 20percent off going on right now
    http://store.acousticsounds.com/superhirez
    2 ch- Polk CRS+ * Vincent SA-31MK Preamp * Vincent Sp-331 Amp * Marantz SA8005 SACD * Project Xperience Classic TT * Sumiko Blue Point #2 MC cartridge

    HT - Polk 703's * NAD T-758 * Adcom 5503 * Oppo 103 * Samsung 60" series 8 LCD
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  • BlueFox
    BlueFox Posts: 15,251
    Now that I can't get notices from HD Tracks, unless the email is forwarded to me, I will be using Super Hi Rez.
    Lumin X1 file player, Westminster Labs interconnect cable
    Sony XA-5400ES SACD; Pass XP-22 pre; X600.5 amps
    Magico S5 MKII Mcast Rose speakers; SPOD spikes

    Shunyata Triton v3/Typhon QR on source, Denali 2000 (2) on amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson V.3 four shelf solid maple rack, Micropoint brass footers
    Three 20 amp circuits.
    · Share on FacebookShare on Twitter
  • voltz
    voltz Posts: 5,384
    I buy all my Hi Rez files from them and my Vinyl unless Music Direct has a much better deal.
    2 ch- Polk CRS+ * Vincent SA-31MK Preamp * Vincent Sp-331 Amp * Marantz SA8005 SACD * Project Xperience Classic TT * Sumiko Blue Point #2 MC cartridge

    HT - Polk 703's * NAD T-758 * Adcom 5503 * Oppo 103 * Samsung 60" series 8 LCD
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  • codycatalist
    codycatalist Posts: 2,662
    Unsubbing via email and then emailing that same address can break some laws technically. I can see why they would just say get a new address to avoid possible issues even if they add you back in. Would cause the wrong eyes to look at them for CAN-SPAM Act violations.
    Just a dude doing dude-ly things

    "Temptation is the manifestation of desire which equals necessity." - Mikey081057
    " I have always had a champange taste with a beer budget" - Rick88
    "Just because the thread is getting views don't mean much .. I like a good train wreck doesn't mean i want to be in one..." - pitdogg2
    "Those that don't know, don't know that they don't know." - heiney9
    "Audiophiles are the male equivalent of cat ladies." - Audiokarma Member
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  • Jaybeez
    Jaybeez Posts: 748
    When this sort of thing happens to me, I let my wife (we call her The Fixer) handle it. She's polite, but firm. By the time she's finished with (fill in the blank) they all wish they had dealt with me, as it would have been far cheaper.
    If you have any Dutch women in your life, turn them loose on HDTracks (which I use BTW) and you'll be in fine shape.
    2 Channel "Polk" Room:

    Marantz PM8004 Integrated
    Marantz SA8004 SACD Player
    Music Hall mmf 7.3 TT with Ortofon Bronze
    WiiM Mini
    Schiit Bifrost with Multibit Upgrade
    Polk 7B with RDO198s
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