Polk warranty claim through email?
Hook02
Posts: 5
HI,
I'm just wondering why Polk doesn't reply to warranty claims through email?
I sent an email last weekend and have been patiently waiting to hear back from any polk representative.
all I've received so far is the automated reply...
"Thank you for reaching out to Polk Audio support. Your case has been created in our system and we will notify you as soon as it has been assigned to a customer service representative.
If you require immediate assistance, please call 1-800-377-7655 and provide your case number (below) and name to the service rep. You can also email us at polkcs@polkaudio.com to submit another case."
Its a simple claim that should be able to be done through email no problem.
The issue is that my psw111 just got the dreaded heartbeat issue... which is a fairly common issue thats been plaguing polk subs for years
my amp is still under warranty for 2 months, all I need is a replacement amp shipped to me and some information on whether or not their is any Ontario or Canadian Polk service centers and where/how to ship my dead amp back to Polk.
Why can't that be solved through email?
I just can't understand why a company the size of Polk wouldn't offer help through email. and there calling service is only opened till 530 ET... that makes no sense to me, when most stores are still opened till at least 6 even on weekends. Polks service center should be opened much later then 530 especially during weekdays. People work all kinds of hours and limiting the ways of contacting Polk makes warranty claims much more inconvenient for some people.
why does Polks warranty claims have to be done over the phone? when countless other companies honor warranty claims through email all the time. To me polk only offering warranty help through their call in hotline is terrible service and is a sign of being stuck in the past. This is the 21st century where emailing can be much more content to some people for countless reasons.
Polk needs to get with the times and/or step up their game on responding to emails. Theirs no reason it should take over a week to assign a representative to my vary simple claims case.
I'm just wondering why Polk doesn't reply to warranty claims through email?
I sent an email last weekend and have been patiently waiting to hear back from any polk representative.
all I've received so far is the automated reply...
"Thank you for reaching out to Polk Audio support. Your case has been created in our system and we will notify you as soon as it has been assigned to a customer service representative.
If you require immediate assistance, please call 1-800-377-7655 and provide your case number (below) and name to the service rep. You can also email us at polkcs@polkaudio.com to submit another case."
Its a simple claim that should be able to be done through email no problem.
The issue is that my psw111 just got the dreaded heartbeat issue... which is a fairly common issue thats been plaguing polk subs for years
my amp is still under warranty for 2 months, all I need is a replacement amp shipped to me and some information on whether or not their is any Ontario or Canadian Polk service centers and where/how to ship my dead amp back to Polk.
Why can't that be solved through email?
I just can't understand why a company the size of Polk wouldn't offer help through email. and there calling service is only opened till 530 ET... that makes no sense to me, when most stores are still opened till at least 6 even on weekends. Polks service center should be opened much later then 530 especially during weekdays. People work all kinds of hours and limiting the ways of contacting Polk makes warranty claims much more inconvenient for some people.
why does Polks warranty claims have to be done over the phone? when countless other companies honor warranty claims through email all the time. To me polk only offering warranty help through their call in hotline is terrible service and is a sign of being stuck in the past. This is the 21st century where emailing can be much more content to some people for countless reasons.
Polk needs to get with the times and/or step up their game on responding to emails. Theirs no reason it should take over a week to assign a representative to my vary simple claims case.
Best Answer
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Hello,
I can certainly understand your frustration, I know Polk's CS department is trying to solve their email response time. It would be best to contact Polk's Canadian manager, Walter Moser, either via email at: Walter.Moser@soundunited.com or via telephone at: 1-877-660-6601. I'm sure he will be able to help.
Regards, Ken
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Answers
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Ya its a little frustrating as my work hours/scheduling doesn't lead me much time for contacting them by phone.
thanks a lot for the quick response, and linking me the info for contacting Walter Moser.
Your help is greatly appreciated. -
Yes I agree, I contacted Walter lastnight and received a reply today, simply asking for my shipping address and assuring me that Sam will have a replacement amp shipped to me right away.
Vary thankful for the help, cant wait to receive the replacement.
Its been a tough week living without any subwoofer, after 3ish years of owning my PSW111, I totally forgot how crappy the music and movie experience is without a dedicated sub haha