Polk FR1 wireless subwoofer

We purchased the Polk Soundbar and subwoofer through Dish about a year ago. About 8 months ago it started making crackling/popping noises that I couldn't get rid of. I tried to call customer service several times and as we live in the middle of the woods my cell phone kept getting dropped. It has since been unplugged

The serial number is am-152157366.

I've tried moving it closer to the TV, I've tried moving it further away, I've tried using different electrical outlets. Nothing seems to change

Please help, my spouse is not happy that I bought "a piece of crappy equipment". I have done my research and had full confidence that this was a good purchase.

Heather

Answers

  • KennethSwaugerKennethSwauger Moderator Posts: 7,322
    Hello Heather,
    Welcome to Polk's forum. One of the causes of popping sounds and a lack of connection is interference between any network router and the soundbar/subwoofer. As a test try turning off your router (assuming you have one) and see if there's a difference.
    Regards, Ken
    "They thought we were too loud, but shoot, I had four army blankets folded over my amp, and the volume level was on 2. I'm used to playin' on 10!" S.R.V.
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