Magnifi One with Samsung Remote

retengr
retengr Posts: 3
in Customer Service
I followed the directions to teach the Magnifi to work with the remote of my Samsung 6300 smart TV. It works. However, when I use the TV remote to change volume, I get a screen message saying that I'm using a remote speaker and have to change volume with another controller. I do have the output on the TV set to optical out. How can I stop this useless message? It eventually goes away, but it blocks the screen while it's on.
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Comments

  • [Deleted User]
    [Deleted User] Posts: 7,658
    Hello,
    Welcome to Polk's forum. I don't believe the problem is with the Polk soundbar, but is in all likelihood related to the Samsung's setup. There is usually a section in the menu that deals with "system messaging", maybe a call to Samsung's customer support might be in order.
    Regards, Ken
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