Wow .Talk about great customer service!

Dabutcher
Dabutcher Posts: 2,604
in The Clubhouse
Last night I found out the Parasound 2125 amp I bought at a sale had a broken power button. So I contacted Parasound customer service and asked if I could order a new one.
Overnight I get a response from Richard Schram ,President of Parasound Products which said send me your address and I will send you a new one compliments of me. Wow!
Peace. D
MIT Magnum MH-750, Monster HTS 5100MKII, Sony 77" Class - A80CJ Series - 4K UHD OLED,PS4, Def Tech 15” sub,LSIM 706c, Sunfire Signature Grand 425 x 4,Parasound hca 120, LSiM 702 x 4, Oppo 103D, SDA SRS 1.2, Pioneer Elite SC63 , Pioneer Elite BDP-05 “Why did you get married if you wanted big speakers?”
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Comments

  • motorhead43026
    motorhead43026 Posts: 3,997
    Richard is a hands on guy.
    Patriotism is the last refuge of a scoundrel…….Samuel Johnson

    Since we don’t know where we are going we have to stick together in case someone gets there….Ken Kesey

    To learn who rules over you, simply find out who you are not allowed to criticize.
    – Kevin Alfred Strom
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  • Legender
    Legender Posts: 478
    That's pretty impressive. Thanks for sharing and hope the new amp shines for you... no wait, that's just too bright.
    Music: Oppo103 - Parasound JC2 - Parasound A21- SDA 3.1
    Theater: Denon 3808 - B&K 7500/Emotiva XPA-3- RTi12, CSi5, RTiA7x4, PSW505
    Sleeping: Marantz 70005 - Harman Kardon 2400 - SDA 2
    2 Channel: Cary 306 SACD - Canary Audio 906 - Pass Labs x250 - PS Audio Perfectwave DAC, Polk LSiM705, SVS SB13 Ultra
    Office: Dell Optiplex, Emotiva XDA-2, Adcom 5500, LSiM 703
    Spares: Yamaha CA-810; LSi 15; Kenwood Basic M2a, Yamaha M60/M80, Polk Monitor 7, SVS SB13 Ultra
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