PSW110 amp issue

Hello
This is my st post and 1st Polk Audio speaker issue.
I have been in contact with the Polk Audio folks and my sub woofer seems to be having amp issues. Since it been over 3 years no warranty...so I decided to send the amp into the Calif service department for them to determine the issue and decide how to proceed.
My issue is that I am not able to unhook the faston connection to the speaker. I tried from the amp and the connection from the wire broke off the amp.
The insie of the speaker box has lots of material that is fastened to the box which makes it difficult to get to the connections. I did use a needle nose pliers to try to disconnect the fastons to both the speaker and the amp.
Any suggestions? I do not want to break anymore connections.

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