how to get my rti a9 bottom rubber pad fixed

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Saurabh
Saurabh Posts: 5
in Customer Service
Hello,

I have just registered my RTIA9 with serial #997502963 and need help to replace a broken bottom rubber pad.

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Case Details: Case Number - 00057613 Case Open Date - 9/22/2015 Case Status - Open
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Saurabh Saxena
9886503341
Bangalore
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  • [Deleted User]
    [Deleted User] Posts: 7,598
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    Hello,
    Welcome to Polk's forum. That part will have to be obtained through Polk's CS department at polkcs@polkaudio.com.
    Regards, Ken
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  • Saurabh
    Saurabh Posts: 5
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    That I know.
    No one in CS dept is looking in to the case 00057613 :(

    looks like CS showing me being wrong.
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  • [Deleted User]
    [Deleted User] Posts: 7,598
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    I'll forward this to Polk's CS attention.
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  • Saurabh
    Saurabh Posts: 5
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    Thank you so much Kenneth S
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  • tonyb
    tonyb Posts: 33,077
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    You might want to try using spikes instead of those rubber feet. You may experience some better bass response. If you have hardwood floors, they sell little discs for under those spikes.
    HT SYSTEM-
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  • Saurabh
    Saurabh Posts: 5
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    thanks for workaround ;
    i do have hardwood floor with DFM acoustic insulation on floor for my studio and there the cosmetics matters a lot; since studio should not make DIY impression hence insisting on to get this rubber pad from :( CS dept.

    dont know when the day will come .
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  • Saurabh
    Saurabh Posts: 5
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    that's correct Ken. Thanks a lot. You can make post as answered.
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