Koss takes care of their customers!!

machone
machone Posts: 1,510
in 2 Channel Audio
I just received a brand new pair of Koss Pro4-AAs from Koss.

After 40 years my pair dropped a channel so I emailed them for their return procedure to see if they could be repaired. They said that they did not have the parts to repair my set but would send me a new pair! All it cost me was a little correspondence time and a $9 check for return shipping.

Talk about customer service!
Mojo Audio Illuminati v3>>Quantum Byte w/LMS>>Rpi/PiCoreplayer>> Starlight 7 USB >> Mojo Audio Mystique v2 SE>>ModWright SWL 9.0 SE Signature>>Hafler DH-500 Amp+ (Musical Concepts Fully Modded)>>
SRS 2.3TL (Fully Modded)...Velodyne Optimum 8 subwoofer
1KVA Dreadnought

Marantz SA 8005
Pioneer PLX-1000 Turntable - Shure SC35C/N35X - V15III/VN35HE
Yamaha TX-540 Tuner...Sony BDP-S570
Sony PS4

Separate subpanel with four dedicated 20 amp circuits.
1. Amplification 2. Analog 3. Digital 4. Video

"All THAT IS LOST FROM THE SOURCE IS LOST FOREVER"
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Comments

  • msg
    msg Posts: 10,020
    did they send you a new/refurbed pair of Pro4-AAs? or something more current?
    I disabled signatures.
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  • aprazer402
    aprazer402 Posts: 3,147
    edited June 2015
    WOW. Unheard of for such an old product. Let us know what new replacement product you receive. Obviously it never hurts to ask. Congrats to you for your effort.

    EDIT: I went to the Koss website and in the reviews for the current 4AA reviewers stated these were guaranteed for life and others have had their old ones replaced.
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  • machone
    machone Posts: 1,510
    Brand new Pro4-AA V2. They look slightly different than the originals so I guess V2 stands for version 2.
    Mojo Audio Illuminati v3>>Quantum Byte w/LMS>>Rpi/PiCoreplayer>> Starlight 7 USB >> Mojo Audio Mystique v2 SE>>ModWright SWL 9.0 SE Signature>>Hafler DH-500 Amp+ (Musical Concepts Fully Modded)>>
    SRS 2.3TL (Fully Modded)...Velodyne Optimum 8 subwoofer
    1KVA Dreadnought

    Marantz SA 8005
    Pioneer PLX-1000 Turntable - Shure SC35C/N35X - V15III/VN35HE
    Yamaha TX-540 Tuner...Sony BDP-S570
    Sony PS4

    Separate subpanel with four dedicated 20 amp circuits.
    1. Amplification 2. Analog 3. Digital 4. Video

    "All THAT IS LOST FROM THE SOURCE IS LOST FOREVER"
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  • skrol
    skrol Posts: 3,375
    Excellent! Makes me want to buy from them.
    Stan

    Main 2ch:
    Polk LSi15 (DB840 upgrade), Parasound: P/LD-1100, HCA-1000A; Denon: DVD-2910, DRM-800A; Benchmark DAC1, Monster HTS3600-MKII, Grado SR-225i; Technics SL-J2, Parasound PPH-100.

    HT:
    Marantz SR7010, Polk: RTA11TL (RDO198-1, XO and Damping Upgrades), S4, CS250, PSW110 , Marantz UD5005, Pioneer PL-530, Panasonic TC-P42S60

    Other stuff:
    Denon: DRA-835R, AVR-888, DCD-660, DRM-700A, DRR-780; Polk: S8, Monitor 5A, 5B, TSi100, RM7, PSW10 (DXi104 upgrade); Pioneer: CT-6R; Onkyo CP-1046F; Ortofon OM5E, Marantz: PM5004, CD5004, CDR-615; Parasound C/PT-600, HCA-800ii, Sony CDP-650ESD, Technics SA 5070, B&W DM601
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  • erniejade
    erniejade Posts: 6,321
    Same with the porta pro. I had a set from the 80's in the 90's the wires got goofy and they sent me a new set. Around 2005 same thing and a few months ago, same thing except the price went from 7$ to 9$. I have been a big koss fan for years. They stand in front and behind their products.
    Klipsch The Nines, Audioquest Thunderbird Interconnect, Innuos Zen MK3 W4S recovery, Revolution Audio Labs USB & Ethernet, Border Patrol SE-I, Audioquest Niagara 5000 & Thunder, Cullen Crossover II PC's.
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  • pitdogg2
    pitdogg2 Posts: 25,441
    Makes me wish I had done the same when my good 1977 pair went bad from extensive use. I thought after 20 yrs they might laugh me off the phone.
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  • erniejade
    erniejade Posts: 6,321
    They would not have. It is amazing they still are making the same products from years ago. I think the porta pro hasnt changed since the 80's. They have made some slight improvements on some of them. Just shows how good they were back in the day. Heck for a long time ( 70's) I recall the Pro AAA was the headset to beat.
    Klipsch The Nines, Audioquest Thunderbird Interconnect, Innuos Zen MK3 W4S recovery, Revolution Audio Labs USB & Ethernet, Border Patrol SE-I, Audioquest Niagara 5000 & Thunder, Cullen Crossover II PC's.
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  • cnh
    cnh Posts: 13,284
    Porta-pros, awesome for what they are. Lifetime warranty, not kidding. I recommended a set of the ones the OP has to a friend 20 years ago and he's still rocking them.
    Currently orbiting Bowie's Blackstar.!

    Polk Lsi-7s, Def Tech 8" sub, HK 3490, HK HD 990 (CDP/DAC), AKG Q701s
    [sig. changed on a monthly basis as I rotate in and out of my stash]
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  • PolkieMan
    PolkieMan Posts: 2,446
    Yes their customer service is great and the $9 is to cover mailing costs. I have a set of Pro4AAA being serviced they have called me 4 times to keep me abreast of their status and completion.
    POLK SDA 2.3 TLS BOUGHT NEW IN 1990, Gimpod/Sonic Caps/Mills RDO-198
    POLK CSI-A6 POLK MONITOR 70'S ONKYO TX NR-808 SONY CDP-333ES
    PIONEER PL-510A SONY BDP S5100
    POLK SDA 1C BOUGHT USED 2011,Gimpod/Sonic Caps/Mills RDO-194
    ONKYO HT RC-360 SONY BDP S590 TECHNICS SL BD-1
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  • RamZet
    RamZet Posts: 792
    Very cool.
    B&W CM9Classé Sigma
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