SurroundBar 3000 Subwoofer no longer working

Jonathan Agar

Hello - I have a surround bar 3000 and no bass or any sounds comes from the wireless subwoofer any longer, the subwoffer is on, connected via the right channel and volume up. I am at a loss to work out what to do, the shop I bought it from 1 year ago is also no longer in business. Any ideas?

[Deleted User]

Hello,
Welcome to Polk's forum, I'm sorry the sub's having a problem. The best thing to do is to telephone Polk's CS department tomorrow at 1-800-377-7655 and they can help troubleshoot the problem. It's best to have the unit's serial number and date and place of purchase handy when you call.
Regards, Ken

Jonathan Agar

Thanks - I am in Australia, will they still be able to assist?

[Deleted User]

Hello,
I don't believe the "800" number works outside of the US. You should contact them via email at: polkcs@polkaudio.com, they can give you the contact information for the Australian importer for Polk.
Regards, Ken