Icing on the cake .... Cary just does it for me

Sumerian

Folks who have been following my Cary threads know I have nothing against their products but I am really pissed off the way they handle issues.

With regards to numbering my tubes I had email sent last Tuesday asking them that do I have to ship the entire unit including the power unit as slp05 has main unit and power unit and also asked them what would be the turn around time for them to get the numbering done.
I understand that they need the main unit to optimum numbering of the tubes but they can easily use any power unit to power it up.

After I sent that email I decided not to worry about numbering as it doesn't effect the sound that much and I like the sound as it is now.

Any how after a freaking week I got a email back today saying that they also need the power unit as they may not have any spare power unit ????
Seriously are they freaking kidding me ? They just don't have one spare slp05 around ???
And top of it no response on the turn around time.
If they need 1 week to respond to email then I don't know how many weeks for fixing them.
I think this does it for me I thought no more new cary products but no more cary products not even used.
I really feel if this slp05 is from parasound I wouldn't mind paying msrp yes I mean it. Its damn fine audio component its unfortunate it is stuck with company like this.

I am not sure how they have been with this kind of business ethics ....I pray to god that I don't have to deal with them again for warranty claims.

dragon1952

For crying out loud, we're talking about pre-amp tubes here. If it was power tubes that had been specifically biased for a particular socket that would be one thing. As far as I know there is no such thing with pre-amp tubes. How on earth would you ever be able to roll any freakin' tubes?

Sumerian

dragon1952 wrote: »

For crying out loud, we're talking about pre-amp tubes here. If it was power tubes that had been specifically biased for a particular socket that would be one thing. As far as I know there is no such thing with pre-amp tubes. How on earth would you ever be able to roll any freakin' tubes?

As I have mentioned I don't care about the tubes any more as I have decided to keep them as it is and roll them off in couple of days.
I really dindt like they way handled/responded to the situation.
Anyways its a moot point now....just thought I will share my feelings.

GlennDog

I feel your pain, poor CS is not acceptable . . . And can eventually do a company in

The one transaction I had with Cary was satisfactory. It did require numerous phone calls and I will have to say that no one really went above and beyond, as one might expect for a pricey piece of equipment.

My preamp sounds phenomenal and I'm very pleased. I think it was money well spent . . . she's keep her

G

GlennDog

It's based on 3-4 recent unhappy threads . . . He's fed-up

Sumerian

DSkip wrote: »

I've seen them. I guess for me those don't bother me. Is it Polk customer service? No, but its nothing out of the ordinary from what I've interpreted.

No Disrespect to you....whats there to communicate? it is a silly issue... I expect them to be communicative and responsive.
I don't know, May be I am a hard customer but I don't think I can be as understanding as you :-)

Sumerian

Some of you guys might not agree with me but i am not really feeling it.

The turn around time for them to answer any service question is 1 week.

Just to answer how many days would it take to fix a issue, they took a week.

Anyhow i would stop my rant, concluding CARY has to really look into their service dept.

WLDock

OK, from the title "Cary just does it for me" I though this was an "I'm done searching for a preamp" post....but a "customer service sucks' post.

Anyway, a week is a bit of a bit long to get back with someone...even though this is for a luxury recreational item. Myself, I work in tech support for products that require a little more urgency...like an installer out in the hot Arizona sun trying to reach us because the site's 60K watt solar inverter is down. All emails should be answered as soon as possible or within 24 hours. This is normal practice for many.

If Cary is having challenges right not they should state on their site that emails may take up to 1-5 days for a response. I would for sure let them know about it and asks what their normal response time is so you will know the next time.

If you have more issues, then sell the Cary and move on to the next great preamp from a company that has the customer service you are looking for.

There it is...simple as that!

tonyb

Only until you experience CS from other companies will you appreciate Polks CS department and realize Cary's isn't all that bad.

Sumerian

tonyb wrote: »

Only until you experience CS from other companies will you appreciate Polks CS department and realize Cary's isn't all that bad.

I have experience with decent number of CS ... I think CARY was the biggest dissapointment.


I never had to rant about any other CS before. Premium should mean premium through out.

Any ways one good thing is, i was and i am very impressed with my pre amp though.

Sumerian

WLDock wrote: »

If you have more issues, then sell the Cary and move on to the next great preamp from a company that has the customer service you are looking for.

There it is...simple as that!

I dont have anything against the product yet.