Tip of the hat to Polk Audio!

Mike Reeter
Mike Reeter Posts: 4,315
edited January 2014 in The Clubhouse
I recently completed a renovation of a pair of SDA SRS 2.3's, when I was putting everything back together, I "thought" I had covered everything, I noticed that one of the dimensional drivers was frozen. Crap, how did I miss this before now?

Not only was one of the SDA drivers locked up, it happened to be one of the "Donut" drivers to boot. My first thoughts were, I'll never find a replacement on EBay or anywhere else for that matter. As far as I knew, Polk had never incorporated the MW-6513 Donut Driver in any other SDA model...but the 2.3's...none.

As a "last resort" I called Polk Audio Customer Service and inquired about the MW-6513, and the gentleman on the other end informed that "They had 84 in stock". I couldn't believe what I was hearing. I said, "Just to make sure, we're talking about the MW-6513, a Donut Driver for the SDA SRS 2.3 model...yes???"

His reply was "YES, we have that part number in stock, we have 84 of them, how many would you like?"

Less than a week later, I install the new replacement, and the 2.3's were whole again!!!

Great customer support and service is what separates the great companies from the average, thanks to Polk Audio for supporting a product that they sold in 1988.

I'm an old, SDA kinda guy, but if I ever decide to try something new, you can bet your last dollar, it will be a Polk Audio product.
Post edited by Mike Reeter on
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Comments

  • heartystatue
    heartystatue Posts: 329
    edited January 2014
    +1 to that mike. Maybe someday they will bring back the SDA in some form. Count me in!
    HT: LSI15, LSIC, LSIFX, Emo XPA-3:biggrin: Onkyo TXNR809, Sony BDP-S500, PannyDMP-BDT320, MIT S1 SC. Mit 73842dlp
    2ch: SDA-SRS 2.3 Fully modded. BAT VK500 w/batpak, BAT VK5I, Essence HDACC.
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  • brgman
    brgman Posts: 2,859
    edited January 2014
    Did you buy 2 and install them both Mike?
    Just thinking they would "match" better this way and break in equally.
    Keeping the one good old one as a spare.
    Maybe it's a non issue.
    Just curious.
    Main Rig-Realistic AM/FM Record player 8 track boasting 4 WPC

    Backup Rig-2 CH-Rogue Audio Zeus w/Factory Special Dark Mods,Joule-Electra 300ME Platinum Preamp,OPPO-105 w/Modwright Tube Mod, Auralic Aries G2.1,Polk 2.3TL,3.1TL's,Dreadnought,RTA-15TL's,1C's All Fully Modded,2xRTA-12c's ,Benchmark DAC3 HGC,Synology NAS,VPI Scout w/Dynavector DV-20XH and Rogue Audio Ares Phono Preamp,Sony PCM-R500 DAT,HHB-850 Pro CDR,Tascam CC-222SLMKII Cassette/CDR,MIT S3.3 Shotgun Cables,Shunyata Hyra-8,Shunyata and Triode Labs Power Cords

    I’M OFFENDED!!!!
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  • Mike Reeter
    Mike Reeter Posts: 4,315
    edited January 2014
    brgman wrote: »
    Did you buy 2 and install them both Mike?
    Just thinking they would "match" better this way and break in equally.
    Keeping the one good old one as a spare.
    Maybe it's a non issue.
    Just curious.

    I just bought one Mike, I just sold the 2.3's this past weekend. Started on a pair of 2.3TL's today!
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  • 4406bbl
    4406bbl Posts: 194
    edited January 2014
    2.3 TL's, back where you belong.
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  • brgman
    brgman Posts: 2,859
    edited January 2014
    MMMMMMM........2.3tl's
    Main Rig-Realistic AM/FM Record player 8 track boasting 4 WPC

    Backup Rig-2 CH-Rogue Audio Zeus w/Factory Special Dark Mods,Joule-Electra 300ME Platinum Preamp,OPPO-105 w/Modwright Tube Mod, Auralic Aries G2.1,Polk 2.3TL,3.1TL's,Dreadnought,RTA-15TL's,1C's All Fully Modded,2xRTA-12c's ,Benchmark DAC3 HGC,Synology NAS,VPI Scout w/Dynavector DV-20XH and Rogue Audio Ares Phono Preamp,Sony PCM-R500 DAT,HHB-850 Pro CDR,Tascam CC-222SLMKII Cassette/CDR,MIT S3.3 Shotgun Cables,Shunyata Hyra-8,Shunyata and Triode Labs Power Cords

    I’M OFFENDED!!!!
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  • Mike Reeter
    Mike Reeter Posts: 4,315
    edited January 2014
    4406bbl wrote: »
    2.3 TL's, back where you belong.

    Yeah, It's been a while! Good to see ya!
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  • PolkieMan
    PolkieMan Posts: 2,446
    edited January 2014
    Good for you Mike any good pictures of them, please :-)
    POLK SDA 2.3 TLS BOUGHT NEW IN 1990, Gimpod/Sonic Caps/Mills RDO-198
    POLK CSI-A6 POLK MONITOR 70'S ONKYO TX NR-808 SONY CDP-333ES
    PIONEER PL-510A SONY BDP S5100
    POLK SDA 1C BOUGHT USED 2011,Gimpod/Sonic Caps/Mills RDO-194
    ONKYO HT RC-360 SONY BDP S590 TECHNICS SL BD-1
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  • Mike Reeter
    Mike Reeter Posts: 4,315
    edited January 2014
    PolkieMan wrote: »
    Good for you Mike any good pictures of them, please :-)

    I will try to post a picture or two when I get the TL's finished.
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  • PolkieMan
    PolkieMan Posts: 2,446
    edited January 2014
    thanks, for some reason I can't post pictures or smileys
    Mike Reeter wrote: »
    I will try to post a picture or two when I get the TL's finished.
    POLK SDA 2.3 TLS BOUGHT NEW IN 1990, Gimpod/Sonic Caps/Mills RDO-198
    POLK CSI-A6 POLK MONITOR 70'S ONKYO TX NR-808 SONY CDP-333ES
    PIONEER PL-510A SONY BDP S5100
    POLK SDA 1C BOUGHT USED 2011,Gimpod/Sonic Caps/Mills RDO-194
    ONKYO HT RC-360 SONY BDP S590 TECHNICS SL BD-1
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