Hi-Fi Heaven - anyone buy anything from them?

kevhed72

Curious as to anyone's experiences dealing with Hi-Fi Heaven in GB, WI.
They carry some pretty nice gear, including some demo / display models which caught my eye.

Also, they will entertain trade-in's of used gear, which seems like a plus.

Thoughts....

4xoddic

I purchased both my Pioneer SC-07 & Marantz TT-15S1 by phone back in 2009 (2 orders). The receipts were not what I would want to make a warranty claim on, but the discounts were significant. I was told IF I had any problems to call HiFi first.

JuanR

I have purchased from them and I know more people in this forum also have. They are a reputable store from my experience with them. Any concerns on your part or just playing it safe?

tonyb

Great guys....bought my Legacy's from them and my Pioneer avi59. Both demo's and at nearly half off retail.

bobsauto49

Bought a few things from them. Never really had much success working with these guys. They would never let me try demo gear without paying them $100. Guess they thought I was just foolin around. But the guy at Sound World let me try anything, new or demo. So I dropped Several thousands at Sound World, and have been happy with the service. They just don't seem to take me seriously when im at HIFI Heaven. Never bought anything off the internet from them though. I see they advertise tons of chit on Audiogon, and E-Bay.

tonyb

Eh, not everyone is going to let people do in home demo's only to return product and not buy putting at risk possible damage and liability issues. Some simply don't want the headaches associated with it, who can blame them.

The guys at Hi-fi at least took as much time as I asked of them to talk about their products. More than I can say for some others in the retail audio business.

kevhed72

Well, they got back to me very promptly on a trade-in quote. I must say I was expecting to get low-balled on the quote but was quite surprised. Now if I can only convince my better half I need new gear.....

cstmar01

I've bought and traded items in there a few times and made deals online.

I've had good experiences so far when in the store etc. Only time I was little mad at them was when I did an online offer and offered a trade in. We were off by 50 total which I felt I was not getting the best out of it as I was giving them my trade for next to nothing to start with.

I declined however about a week later after they didn't sell their stuff they came back and said they would take what I wanted to do which I ended up saying no because I had already gotten a better trade in else where. Oh well, no harm for me. Normally their gear is good shape with some easy to deal with guys for the most part. Sometimes the owner can be a little more abrasive IMO but everyone has their bad days.

brgman

Highest praise for these guys.They had a Demo Rogue Audio Ares Phono preamp listed on their site about 18 months ago and i bought it.After i sent the order they contacted me to say it was already sold and should have been removed from the sight.
Due to their error they sent me a brand new unit at the demo cost.
Can't ask for better than that!