What to do, What to do?

Frank Z

Once again I must commend everyone for the time and effort you have put into reading this thread. Everyone has brought something to the table and all comments are appreciated!!

FYI, one of the members at AVS sent an email to Anthem regarding this subject. He received a point by point response of my original thread at Club Polk. Just wantd to clarify the reference to Dave's email in the following paragraph.

While we're on the subject of emails, I would like to report that I too received an email from Anthem. From Dave's description it sounds like the same one that I received. Nick from Anthem Tech. Support obviously put a lot of time into the response and raised some very valid points and unfortunately the email contained a Copyright Statement that strictly prohibits reprinting or re transmittal. I have addressed each of his comments and clarified a number of issues that we have been talking about here and on other sites as well. I think that Nick has a better understanding of my point of view and I can appreciate his views on this mess as well. Let's face facts, if I were in his shoes and read these threads I would most certainly respond with a strongly worded rebuttal.

I received a response to my reply email with a request for some specific information regarding the nature of the failure and will continue to address the equipment problems with Nick directly. The dealer has become a non-issue for me at this point, as I will no longer be dealing with them to resolve the current situation or any future problems. They have made it very clear to me that they are not reliable, that service after the sale is a foreign concept, and that any further discussion would fall on deaf ears.

I know that some of you will wonder why I didn't just contact Anthem directly when the preamp failed initially. A valid question, but as I have stated previously the Warranty section of the owners manual clearly states that the equipment must be returned to the dealer in order to obtain warranty service. I tried to follow the proper steps/protocol to get the equipment repaired properly and in a timely manner and not take any chances and void the warranty. When all else fails follow the instructions!! I had no idea that going through the dealer would have generated this mess! I've been asked to communicate directly with Anthem from now on and not go through the dealer.

I will be reconnecting the AVM-20 and going through all of the set-up options to get as close as possible to the same configuration as I initially had.

I apologize for taking so long to post my comments, but in my defense....I've been working my A$$ off lately.......but that's a good thing!

danger boy

so Frank,

as I understand it then... they returned your Anthem.. without repairing anything right? They could not duplicate the problem you were having. So now you will set up the Anthem the way you had it.. and if something goes wrong again.. you'll be dealing directly with Anthem to resolve the problem again. do i have it correct?

Al

Frank Z

Yes, you got it!