Surround 9000

Doogiewaldo
Doogiewaldo Posts: 2
edited December 2013 in Basic Hookup/Wiring Questions
I have just tried to hook up my second surroundbar9000. After hooking it up, it turns on automatically, and I can't control the system from neither the remote or touching the bar controls.
Post edited by Doogiewaldo on
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  • rpf65
    rpf65 Posts: 2,127
    edited April 2013
    What do you mean can't control it? If you mean the volume, I think you have to turn the tv volume up to max. That will send a strong enough signal to the sound bar. The sound bar has a built in amp, so the tv, after setting to max, will no longer affect volume.
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  • Doogiewaldo
    Doogiewaldo Posts: 2
    edited April 2013
    It turns on automatically and sound is working. I just can't control any of the functions such as on/off, volume, source, or the learn button. I've touch all around the areas on the surroundbar and the remote does not respond either
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  • rpf65
    rpf65 Posts: 2,127
    edited April 2013
    May be a bad battery, I'm sure you pulled the little tab off the battery. Try replacing it, if that doesn't work give customer service a call, those people are great.
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  • Jimmythev
    Jimmythev Posts: 2
    edited September 2013
    Doogiewaldo wrote: »
    It turns on automatically and sound is working. I just can't control any of the functions such as on/off, volume, source, or the learn button. I've touch all around the areas on the surroundbar and the remote does not respond either

    I am having the exact same problem. It just started, and now the audio bar is not responding to the remote or touching the front panel. I have no ability to adjust the volume. I've unplugged it, plugged it back in, no luck. Has anyone ever solved this problem?
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  • Jimmythev
    Jimmythev Posts: 2
    edited September 2013
    rpf65 wrote: »
    May be a bad battery, I'm sure you pulled the little tab off the battery. Try replacing it, if that doesn't work give customer service a call, those people are great.

    I am having the exact same problem. It just started, and now the audio bar is not responding to the remote or touching the front panel. I have no ability to adjust the volume. I've unplugged it, plugged it back in, no luck. Has anyone ever solved this problem?
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited September 2013
    Hello,
    Welcome to Polk's forum, sorry there's a problem. It would be best to give Polk's CS department call on Monday at: 1-800-377-7655 or email them to: polkcs@polkaudio.com.
    They'll help you.
    Regards, Ken
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  • polrbehr
    polrbehr Posts: 2,837
    edited September 2013
    ^^^^Reported^^^^
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    http://audiomilitia.proboards.com/
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  • 03SONIC
    03SONIC Posts: 46
    edited November 2013
    Ever get this fixed?? I am having the same problem with a new one I bought?
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  • F1nut
    F1nut Posts: 51,129
    edited November 2013
    May be a bad battery, I'm sure you pulled the little tab off the battery.

    ....
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • 03SONIC
    03SONIC Posts: 46
    edited December 2013
    Kenneth Swauger wrote: »
    Hello,
    Welcome to Polk's forum, sorry there's a problem. It would be best to give Polk's CS department call on Monday at: 1-800-377-7655 or email them to: polkcs@polkaudio.com.
    They'll help you.
    Regards, Ken

    Ken new bar sent I have the same issue???
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