Awesome online buying experience.

dee1949

...during Olympics my HDTV died. Needed one quickly. Ordered below for $175.00 delivered. It came in 2 days. Ad said it was lightly used. The one I got looked new in box, still had plastic on frame that I needed to peel off. Set it up in no time. Turned it on and it worked like a charm. After tuning in Olympics...I sat back and broke out the remote. Bummer...remote was dead. Called their customer service expecting a real hassle. What happened shocked me. I was instantly transferred to a real LIVE English speaking person who apologized and offered a $40.00 refund to buy an upgraded programmable remote from Vizio. I was speechless. So much so that I ordered a second one for a friend. That one had NO problems. From this experience I would highly recommend Secondipity. It has been 2 months and tv is working flawlessly.

http://www.secondipity.com/VIZIO-32-Inch-720p-LCD-HDTV/dp/B004SAR998?utm_source=google&utm_medium=cpc&utm_content=Vizio&utm_campaign=Electronics

..this is what I learned about this company

Secondipity is owned by Liquidity Services, Inc. (LSI), a leading online auction marketplace. LSI trades publicly on the NASDAQ exchange under the ticker symbol LQDT. Through our sibling company Liquidation.com, we have access to store returns and excess inventory from merchants from all around the world, including seven of the top 10 U.S. retailers.

- They also sell on Amazon.com but if you buy from their site it is free shipping.

cnh

That's a great price! Also surprised to hear about CS because Vizio has received a lot of negatives for their LACK of good or even "any" customer service.

But it sounds like you were NOT dealing with Vizio, directly?

cnh

dee1949

...You are correct. I dealt with Secondipity customer service. They are headquartered in DC. I had to pay tax on purchase - $10.00, but tv was on sale for $165.00 at the time (free delivery). Still the best customer service ever...refund was in 24 hours. At this price tv's are disposable items.

PolkieMan

Time will tell. I haven't had good luck with my 3 Vizios.

Nhpm510

dee1949 wrote: »

...during Olympics my HDTV died. Needed one quickly. Ordered below for $175.00 delivered. It came in 2 days. Ad said it was lightly used. The one I got looked new in box, still had plastic on frame that I needed to peel off. Set it up in no time. Turned it on and it worked like a charm. After tuning in Olympics...I sat back and broke out the remote. Bummer...remote was dead. Called their customer service expecting a real hassle. What happened shocked me. I was instantly transferred to a real LIVE English speaking person who apologized and offered a $40.00 refund to buy an upgraded programmable remote from Vizio. I was speechless. So much so that I ordered a second one for a friend. That one had NO problems. From this experience I would highly recommend Secondipity. It has been 2 months and tv is working flawlessly.

http://www.secondipity.com/VIZIO-32-Inch-720p-LCD-HDTV/dp/B004SAR998?utm_source=google&utm_medium=cpc&utm_content=Vizio&utm_campaign=Electronics

..this is what I learned about this company

Secondipity is owned by Liquidity Services, Inc. (LSI), a leading online auction marketplace. LSI trades publicly on the NASDAQ exchange under the ticker symbol LQDT. Through our sibling company Liquidation.com, we have access to store returns and excess inventory from merchants from all around the world, including seven of the top 10 U.S. retailers.

- They also sell on Amazon.com but if you buy from their site it is free shipping.

I am glad the $40 credit made you happy and I am sure it was a smart business decision for them. They'd would have lost more on the return shipping and new refurb process. Along with the new remote or lower sale price w/o a remote.
I am going to take a peek at the site due to your recommendation.