Things that piss me off about Netflix

AsSiMiLaTeD
AsSiMiLaTeD Posts: 11,726
edited May 2012 in The Clubhouse
First off, I could care less about the price increase. Paying an extra $5 a month for a product that (for us at least) is an absurdly good value doesn't bother me. If it ever got to the point where the increase was a financially significant amount of money then I'd reconsider, but if I'm in a position where $5 affects any decision I make then it won't matter because I'll have ditched Netflix long ago.

Nor do I have an issue with their online streaming library. I have 130 movies in my instant queue, plenty to keep me busy and easily worth $8 a month. I also don't have problems with streaming quality, diisc turn-around time or any of the other normal issues that people may have.

No, I have two 'other' issues with Netflix:

1 - When you have Blu Ray added to your account, you can't always elect to have individual titles sent out via DVD. On most titles that are available in both formats you have the option of selecting DVD or Blu ray, but you don't ALWAYS have that option. Right now I've got Rome HBO series sitting in my queue and it's showing Blu Ray only, no option to change. I KNOW it's available on DVD though because I just logged in with my parents DVD only account and it's there. This has been a problem ever since they added Blu ray and they still have not fixed it.

2 - There's no convenient way for me to contact them about this or any other issue. Yes, they have 24 hour phone support, but I'm on conference calls all day and don't feel like dealing with that when I get home. Why can't they have a live chat or at least an email option like everyone else on the planet?

I've been a member for a long time, but the two above items are seriously pissing me off.

Okay, end of rant.
Post edited by AsSiMiLaTeD on
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Comments

  • Syndil
    Syndil Posts: 1,582
    edited May 2012
    I'm a bit puzzled. Do you want it on DVD just to get it faster, or... ?

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  • heiney9
    heiney9 Posts: 25,165
    edited May 2012
    I have found Netflix to be extremely responsive via either e-mail or phone support. Granted I've only called them once about an issue. I have only e-mailed them a few times about service interuptions and cracked discs. But of the 4-5 times I've contacted them they were lightening quick in responding and in the case of the cracked discs, shipped them out the next morning.

    Actually since I could really care less about renting/streaming blockbuster hits when they are released, I have grown to like Netflix again after the whole price/dvd mail elimination fiasco. I watch a lot of off beat, quirky independent films, TV series and documentaries so I have more that several years worth of stuff to choose from.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • heiney9
    heiney9 Posts: 25,165
    edited May 2012
    AsSiMiLaTeD wrote: »

    2 - There's no convenient way for me to contact them about this or any other issue. Yes, they have 24 hour phone support, but I'm on conference calls all day and don't feel like dealing with that when I get home. Why can't they have a live chat or at least an email option like everyone else on the planet?

    I've been a member for a long time, but the two above items are seriously pissing me off.

    Okay, end of rant.

    So it's their fault that they provide 24 hour phone support but during the day you are too busy with work and at night you don't feel like dealing with it? Imagine if they only provided phone support from 8-5 M-F in a different time zone than you are in. Sounds like a terrible CS policy to me :wink:
























    Just busting you balls a bit, really read my sentence and think about how absurd that is to be angry they have some available 24 hours but you can't be bothered. And how many issues in a year are you likely to have that require you to have a live person to talk to?

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • falconcry72
    falconcry72 Posts: 3,580
    edited May 2012
    AsSiMiLaTeD wrote: »
    ...Yes, they have 24 hour phone support, but I'm on conference calls all day and don't feel like dealing with that when I get home...

    I suggest you start feeling like it.
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  • AsSiMiLaTeD
    AsSiMiLaTeD Posts: 11,726
    edited May 2012
    Syndil wrote: »
    I'm a bit puzzled. Do you want it on DVD just to get it faster, or... ?
    Real simple, I have 2 rooms with BD capability and one room with only a DVD player and while most of the stuff we get from them we watch in the living room there are occasionally titles that I prefer to watch in the office in the background while I'm working and I need DVD for those. Actually I do have a PS3 with BD capability in the office that I could use. But that's not really the point, they give me the option to choose, it should work.
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  • AsSiMiLaTeD
    AsSiMiLaTeD Posts: 11,726
    edited May 2012
    heiney9 wrote: »
    So it's their fault that they provide 24 hour phone support but during the day you are too busy with work and at night you don't feel like dealing with it? Imagine if they only provided phone support from 8-5 M-F in a different time zone than you are in. Sounds like a terrible CS policy to me :wink:

    Just busting you balls a bit, really read my sentence and think about how absurd that is to be angry they have some available 24 hours but you can't be bothered. And how many issues in a year are you likely to have that require you to have a live person to talk to?

    H9
    I'm not complaining about the 24 hour phone support, as I've never used that. I'm complaining about the fact that, unlike every other company I've ever interacted with, they do not have an email support line, at least one that I can find that's not tied to a specific issue like a broken DVD.

    You guys can give me crap for that all you want, the fact is it's much easier to knock out an email when it's convenient for me (I can do that while at work for example while in conference call meeting hell). Think of it this way, if your customers are trying to contact you it's probably because they need assistance or are having a problem with service that they're already paying for, seems like the least you can do is make that interaction for them as convenient as possible.
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  • Strong Bad
    Strong Bad Posts: 4,277
    edited May 2012
    I will admit, it is odd that they don't have email as an option for support. Other than Netflix, I can't think of a company that doesn't have that option.
    No excuses!
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  • decal
    decal Posts: 3,205
    edited May 2012
    I'll have a tech e-mail you right away Sir.
    If you can't hear a difference, don't waste your money.
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  • AsSiMiLaTeD
    AsSiMiLaTeD Posts: 11,726
    edited May 2012
    I should note that overall I've always been very satisfied with Netflix, I came to their defense last year when everyone started bitching about paying an extra few bucks a month.

    It's not like I'm going to cancel my service, I just think both of those are things that are easily corrected and unnecessary issues.

    Perhaps the tone of the original post didn't come across right, annoyed is probably a better word than pissed off.
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