Polk Audio customer service is top notch!

pmckeealaska
pmckeealaska Posts: 808
edited April 2012 in Speakers
I ordered a replacement grill for one of my LSi25 speakers this week and I just wanted to give a shout out to Polk Audio customer service. Helen Yarbor was the person who helped me. She was curteous and friendly, asked me what it was like to live up here in Alaska, and was just an all around wonderful person to interact with. She took pity on me with the crazy shipping prices up to hear and was able to give me a discount on the grill itself. A mere 2 days after ordering it, it was at my front door and my speaker now has a nice new grill to replace the old one which had become frayed after several moves. I cannot speak highly enough of Polk Audio and the way in which I was treated. They sell a great product and they have great people selling it as well. The next time I look to upgrade my speakers (hello LSiM!), Polk Audio will be the place I look FIRST! :cheesygrin:
Music and Movie Rig

Samsung 40" HDTV 1080p
LSi25 Front Speakers
LSiC Center Channel
LSiFX Surrounds
Rotel RB 1080 2-Channel Amp
NAD T763 Reciever
Denon DVD 2900 Universal Player
Audiosource 10 Band Digital Equalizer
Audioquest CV-8 speaker cables
Audioquest Sub-X subwoofer cables
Audioquest King Cobra Interconnects
Monster AVS 2000 Voltage Stabilizer
Playstation 3 120GB Slim
Post edited by pmckeealaska on
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Comments

  • Monster Jam
    Monster Jam Posts: 919
    edited April 2012
    Very cool story! Thanks for sharing your personal experience! :)
    Do you hear that buzzing noise? :confused:
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  • kuntasensei
    kuntasensei Posts: 3,263
    edited April 2012
    Yup... Polk's CS is the greatest. I recently had an unfortunate incident involving dog piss that ruined the base of one of my RTi70s. I knew it was a long shot to ask, but I e-mailed them about my "canine urination situation". They thought my e-mail was so funny that they called me... and one of them dug through the warehouse and found what they believe to be the last RTi70 baseplate in their possession. Sent it out to me free of charge, with replacement screws to boot! Awesome customer service for an 8+ year old speaker! You can bet that if it ever comes time to replace my speakers, Polk will be first on my list.
    Equipment list:
    Onkyo TX-NR3010 9.2 AVR
    Emotiva XPA-3 amp
    Polk RTi70 mains, CSi40 center, RTi38 surrounds, RTi28 rears and heights
    SVS 20-39CS+ subwoofer powered by Crown XLS1500
    Oppo BDP-93 Blu-ray player
    DarbeeVision DVP5000 video processor
    Epson 8500UB 1080p projector
    Elite Screens Sable 120" CineWhite screen
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  • B Run
    B Run Posts: 1,888
    edited April 2012
    +1 on Polk customer service, I was very impressed!
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  • kuntasensei
    kuntasensei Posts: 3,263
    edited April 2012
    DSkip wrote: »
    Are there ever fortunate incidents involving dog piss?
    Not in my book... especially when it involves my gear! :razz:
    Equipment list:
    Onkyo TX-NR3010 9.2 AVR
    Emotiva XPA-3 amp
    Polk RTi70 mains, CSi40 center, RTi38 surrounds, RTi28 rears and heights
    SVS 20-39CS+ subwoofer powered by Crown XLS1500
    Oppo BDP-93 Blu-ray player
    DarbeeVision DVP5000 video processor
    Epson 8500UB 1080p projector
    Elite Screens Sable 120" CineWhite screen
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  • VanR
    VanR Posts: 11
    edited April 2012
    Which is why I don't own any floorstanding speakers these days. And my sub is a down-firing one. My old (13) Jack Russell sometimes get frustrated when left home alone and spoils things.
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  • Monster Jam
    Monster Jam Posts: 919
    edited April 2012
    DSkip wrote: »
    Are there ever fortunate incidents involving dog piss?

    I suppose it could be fortunate if something was on fire (other than a barbecue) and your best friend came to the rescue with a full bladder!
    Do you hear that buzzing noise? :confused:
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  • nooshinjohn
    nooshinjohn Posts: 25,464
    edited April 2012
    DSkip wrote: »
    Are there ever fortunate incidents involving dog piss?

    Only if it involves the neigbor's yard, and you hate your neighbor.:cool:
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
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