Polk service center address

rocks911
rocks911 Posts: 9
edited January 2012 in The Clubhouse
I have a pair of RTi12's and have blown a tweeter in one of them. What is Polk's address to send the blown tweeter back and have it replaced? The speakers are still in warranty.

I called at 4 PM and got a message, whats up with that?
Post edited by rocks911 on
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  • dorokusai
    dorokusai Posts: 25,577
    edited January 2012
    Call tomorrow, simple.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • falconcry72
    falconcry72 Posts: 3,580
    edited January 2012
    rocks911 wrote: »
    I called at 4 PM and got a message, whats up with that?

    MLK Jr. Day, I'd assume.

    Polk's Customer Service is top notch; they'll take care of you.:wink:


    btw, welcome to CP, and congrats on the 12's!:biggrin:
    2-Channel: PC > Schiit Eitr > Audio Research DAC-8 > Audio Research LS-26 > Pass Labs X-250.5 > Magnepan 3.7's

    Living Room: PC > Marantz AV-7703 > Emotiva XPA-5 > Sonus Faber Liuto Towers, Sonus Faber Liuto Center, Sonus Faber Liuto Bookshelves > Dual SVS PC12-Pluses

    Office: Phone/Tablet > AudioEngine B1 > McIntosh D100 > Bryston 4B-ST > Polk Audio LSiM-703's
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited January 2012
    Hello,
    It is Polk Audio Factory Service, 1 Viper Way, Vista, CA. 92081, please include a short note giving your name, address, daytime telephone number and a copy of your sales receipt.
    Regards, Ken
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  • rebuy
    rebuy Posts: 695
    edited January 2012
    Did it come blown or did you blow it? Just wondering
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  • inspiredsports
    inspiredsports Posts: 5,501
    edited January 2012
    Dang, those pesky legal holidays.
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  • rocks911
    rocks911 Posts: 9
    edited January 2012
    Thanks for the replies,

    I forgot about MLK day, I work a crazy schedule, so often I'm unaware of days of the week and holidays, thanks for the reminder.

    I blew the driver, dang it!
    Sunfire amp maybe too powerful, though its rating falls within the 12's specs.

    Thanks again!
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  • F1nut
    F1nut Posts: 50,510
    edited January 2012
    rocks911 wrote: »
    I blew the driver, dang it!
    Sunfire amp maybe too powerful, though its rating falls within the 12's specs.

    No, you had the volume too high, the Sunfire clipped and that's what caused the tweeter to cook. That's really not something that would be covered under warranty, but Polk will likely take care of you anyway.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • dorokusai
    dorokusai Posts: 25,577
    edited January 2012
    Abuse is not covered and hopefully no one from CS will read this thread....well, that's too late.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • Joe08867
    Joe08867 Posts: 3,919
    edited January 2012
    I am hearing the fail sound from The Price is Right.

    But thanks for playing we have some nice parting gifts for you.
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  • pitdogg2
    pitdogg2 Posts: 25,416
    edited January 2012
    Joe08867 wrote: »
    I am hearing the fail sound from The Price is Right.

    But thanks for playing we have some nice parting gifts for you.

    which is it ? A Cerwin Vega tweeter or a poly switch.....:eek::eek::eek:
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  • mdaudioguy
    mdaudioguy Posts: 5,165
    edited January 2012
    Interesting read from the RTi MANUAL:
    SAFE LIMITS OF OPERATION
    Your Polk Audio Loudspeakers are constructed of the highest quality materials for years of trouble-free performance. However, damage to loudspeakers can occur when an amplifier, regardless of its wattage, is made to play at higher listening levels than its power can clearly produce. This is usually beyond the ?noon or 1 o?clock? position on the volume control. Operation at this level can result in very high levels of audible distortion originating in the amplifier, which can add a harsh, gritty sound to your listening material. If you hear distortion, TURN IT DOWN. Contrary to popular belief, a speaker is more likely to be damaged by trying to get too much volume from a low-powered amplifier or receiver than from a high-powered one.
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  • mrbigbluelight
    mrbigbluelight Posts: 9,715
    edited January 2012
    Polk CS will get 'er done.

    Dropping a tone arm can also do wonders for tweeters, vintage-ly speaking. :redface:
    Sal Palooza
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  • rocks911
    rocks911 Posts: 9
    edited January 2012
    F1nut, So you can tell all of this from the Mars Hotel?

    I'll tell you one thing, I have an oooooooooooold Polk center channel speaker that is connected to the same amp and I've had zero problems with it, zero. The RTi12's fairly regularly blow drivers. I think outsourcing to China has produced some inferior drivers.
    I also have some oooooooooooooold Cerwin Vegas connected and I've had zero problems with them, zero, notice a trend?
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  • rocks911
    rocks911 Posts: 9
    edited January 2012
    mdaudioguy,
    From your posting: "Contrary to popular belief, a speaker is more likely to be damaged by trying to get too much volume from a low-powered amplifier or receiver than from a high-powered one." Are you familiar with the Sunfire amp and the genius of the physicist Bob Carver who designed the amp? Next theory please.
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  • mdaudioguy
    mdaudioguy Posts: 5,165
    edited January 2012
    rocks911 wrote: »
    The RTi12's fairly regularly blow drivers. [...] notice a trend?
    I haven't noticed one. I've got 11 of these same tweeters in one room - haven't blown one, yet. If this happened regularly and was a trend, you'd read about it all over these pages. I'm sure that manufacturing defects play a part in some percentage of failures, but I'm convinced that a greater amount are due to other issues. Either way, if you're good to Polk, I'm certain they'll be good to you.
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  • mdaudioguy
    mdaudioguy Posts: 5,165
    edited January 2012
    rocks911 wrote: »
    mdaudioguy,
    From your posting: "Contrary to popular belief, a speaker is more likely to be damaged by trying to get too much volume from a low-powered amplifier or receiver than from a high-powered one." Are you familiar with the Sunfire amp and the genius of the physicist Bob Carver who designed the amp? Next theory please.
    I was just quoting your manual. I'm familiar with Carver, and the Sunfires are pretty good stuff. :cool: The only point there is that all gear has its limits. Maybe you didn't hit the limit, maybe you did. None of us were there with you. We all have different ideas of loud and too loud. Call Polk and talk with them about it. Then come back and post about the resolution.
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  • rocks911
    rocks911 Posts: 9
    edited January 2012
    Thanks for the replies mdaudioguy, I think however I'll look at other speaker manufacturers, I've had too many problems with the newer Polks. I've been an audio enthusiast since the 70's and have been through all kinds of gear, the RTi12's have been a problem. Polk customer service is second to none, they have always treated me more than fairly but I dont like the failure rate of their drivers. I'll leave it at that as I'm sure a whole bunch of know-it-all quasi-audio "experts" will follow this posting up with all kinds of assertions from afar, like Miss Cleo the seer I'm sure they can diagnose all my gears faults from the comfort of their recliners.
    Peace.
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  • Drenis
    Drenis Posts: 2,871
    edited January 2012
    Take care.

    I'll enjoy my Carver TFM-42 wide open on my A9's which are the replacement of your application and not blow a tweeter. Cause I haven't and won't. It's not hard to figure out when something is wrong.

    Things break because something outside of the safe parameters is causing it. You can take that whatever way you wish but that's the facts man.
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  • dorokusai
    dorokusai Posts: 25,577
    edited January 2012
    rocks911 wrote: »
    Thanks for the replies mdaudioguy, I think however I'll look at other speaker manufacturers, I've had too many problems with the newer Polks. I've been an audio enthusiast since the 70's and have been through all kinds of gear, the RTi12's have been a problem. Polk customer service is second to none, they have always treated me more than fairly but I dont like the failure rate of their drivers. I'll leave it at that as I'm sure a whole bunch of know-it-all quasi-audio "experts" will follow this posting up with all kinds of assertions from afar, like Miss Cleo the seer I'm sure they can diagnose all my gears faults from the comfort of their recliners.
    Peace.

    Ok, good luck, thanks for stopping by to renounce your manufacturer support.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • Joe08867
    Joe08867 Posts: 3,919
    edited January 2012
    What a tool. Its not me its the speakers.

    Hope you enjoy those Cerwin Vega's. Must sound awesome when they clip.
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  • F1nut
    F1nut Posts: 50,510
    edited January 2012
    rocks911 wrote: »
    F1nut, So you can tell all of this from the Mars Hotel?

    Yep and all I had to do was read your comment,
    Sunfire amp maybe too powerful, though its rating falls within the 12's specs.
    to know that you don't have a clue.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • FTGV
    FTGV Posts: 3,649
    edited January 2012
    rocks911 wrote: »
    I'll leave it at that as I'm sure a whole bunch of know-it-all quasi-audio "experts" will follow this posting up with all kinds of assertions from afar, like Miss Cleo]the seer I'm sure they can diagnose all my gears faults from the comfort of their recliners.
    Miss Cleo suggests operator error.
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  • falconcry72
    falconcry72 Posts: 3,580
    edited January 2012
    F1nut wrote: »
    Yep and all I had to do was read your comment, to know that you don't have a clue.

    Yep. Doesn't prove where the problem originated, but it's surely not a good defense for the operator.
    2-Channel: PC > Schiit Eitr > Audio Research DAC-8 > Audio Research LS-26 > Pass Labs X-250.5 > Magnepan 3.7's

    Living Room: PC > Marantz AV-7703 > Emotiva XPA-5 > Sonus Faber Liuto Towers, Sonus Faber Liuto Center, Sonus Faber Liuto Bookshelves > Dual SVS PC12-Pluses

    Office: Phone/Tablet > AudioEngine B1 > McIntosh D100 > Bryston 4B-ST > Polk Audio LSiM-703's
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