Mac Book help!
Comments
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Just yesterday I had to take my MacBook in as the bezel had cracked (known issue in my model). They could have kept it for 72 hours, instead, the "genius" took it back to the repair desk and came back asking if I could wait thirty minutes. I had it back in 27 minutes and with a new keyboard as well bezel.
That's usually the experience I have when taking something into Apple....including when they fixed the cracked screen on my wife's iPhone for free. They did this as a courtesy...cracked screens are not covered under warranty.
Getting anything else fixed is a PITA, and involves shipping stuff back and forth and a whole lot of waiting.Good to hear! Maybe it's only the Apple stores here in the Houston area that have issues. Or maybe I've just been unlucky. Either way, glad to hear that they got you fixed up so quickly!
I've had service done at the Apple store in Sugar Land, and the one in the Galleria. Other than the Galleria one being ridiculously packed and having to make an appointment to see anyone, my experience has been positive. The Geek squad guys are a little quirky, IMO, but are eager to help.My System Showcase!
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I've dealt with the one in the Galleria and the one in the Woodlands. I was unimpressed with the Galleria, but I'll say it wasn't awful. Maybe it has improved since then, which was around 5 years ago.I've had service done at the Apple store in Sugar Land, and the one in the Galleria. Other than the Galleria one being ridiculously packed and having to make an appointment to see anyone, my experience has been positive. The Geek squad guys are a little quirky, IMO, but are eager to help.
However, I was outright appalled with the service at the one in the Woodlands, which was my more recent encounter with them. The "geniuses" were extremely unhelpful and just downright rude to both myself and a friend who was with me. This was on two occasions even. The manager also didn't care; she made excuses, gave me wrong information, and was just apathetic regarding the situation. I don't see myself ever going back to that store. -
Just received my new MBP today. I cant believe how fast it is compared to my 2006 MBP
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I've dealt with the one in the Galleria and the one in the Woodlands. I was unimpressed with the Galleria, but I'll say it wasn't awful. Maybe it has improved since then, which was around 5 years ago.
However, I was outright appalled with the service at the one in the Woodlands, which was my more recent encounter with them. The "geniuses" were extremely unhelpful and just downright rude to both myself and a friend who was with me. This was on two occasions even. The manager also didn't care; she made excuses, gave me wrong information, and was just apathetic regarding the situation. I don't see myself ever going back to that store.
Not doubting you at all, and a lot of Apple employees can come off as elitist pr*cks. but it is nice to have an actual store to be able to take something in and fixed or replaced within an hour.
The alternative is having to mail something in for service, wait a couple of weeks (or months) and pray they don't try to cheap out on the repair work and that they manage to fix it right the first time. We've all been through that process, and its never fun.My System Showcase!
Media Room
Paradigm Studio 60 - Paradigm CC-690 - Paradigm ADP-390 - Epik Empire - Anthem MRX300 - Emotiva XPA-5
Living-room
Paradigm MilleniaOne - Rythmik F12GSE - Onkyo TX-SR805 - Adcom 5400
Headphones
Sennheiser Momentum Over-Ear - Shure SE215 - Fiio E18 Kunlun -
I actually prefer Apple's phone support, as they have been more helpful in my experience. When I've had an iPod replaced through them, they sent out the replacement first and I sent mine back after receiving the replacement. However, I suspect it wouldn't work that way for a Macbook.
On that note, I know they have a store open at Willowbrook Mall now. So, I suppose I would give that store a try if I decided to go that route. I would even consider driving down to the Galleria store if need be. However, I will never, under any circumstances, set foot inside the Woodlands store again. -
The only time I ever dealt with Apple directly over the phone, they gave me an amazing runaround about a recall of a PowerBook 5300. These laptops were so poorly built across the board that a free 7-year "repair extension" was offered to anyone who had a POS. I called them on the sixth year and was told "We did say 7 years but we won't honor it."
Kept calling them back and complaining until they finally took it in for overhaul. They fixed it, but some parts weren't put in correctly and they used masking tape to hold part of it together. -
Wow, I'd say I'm surprised, but I'm really not. Apple will be very helpful when it comes to making a sale. However, they don't seem very interested in customer support after the sale based on my experiences.John in MA wrote: »The only time I ever dealt with Apple directly over the phone, they gave me an amazing runaround about a recall of a PowerBook 5300. These laptops were so poorly built across the board that a free 7-year "repair extension" was offered to anyone who had a POS. I called them on the sixth year and was told "We did say 7 years but we won't honor it."
Kept calling them back and complaining until they finally took it in for overhaul. They fixed it, but some parts weren't put in correctly and they used masking tape to hold part of it together. -
The Apple stores by me are great. When I first got my iPhone i had some issues with the speaker and they replaced it without even asking. I ran into another issue after the warranty ran out and I brought it to them expecting to tell me that I need to buy a new phone but they just replaced it for me.
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I've had just the opposite experience. I've owned several macs, and have always found the folks in the Apple store incredibly helpful. That's one of the biggest benefits, and makes the high cost of entry worthwhile. I work across the street from the Apple store. The ability to walk across the street with my machine, and get a problem resolved in minutes, is invaluable.
I just got the new version of the macbook air when it came out, and I am beyond amazed by this little machine. Best machine I've ever owned, and it'll be even better when the Thunderbolt Display is on the scene....Good music, a good source, and good power can make SDA's sing. Tubes make them dance. -
I've had excellent experience with Apple support. In my experience they're right up there with Polk CS.
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Then it sounds like they needs to more consistent. Maybe it boils down to how discriminating they are when hiring employees, as this seems to vary from store to store. Considering these are company owned stores, Apple clearly needs more regulation to ensure a more uniform experience.
