ebay protocol

scottyboy76

just bought some beautiful infinity rs6 with newly refreshed surrounds on ebay.

seller has great 12 month record, almost 300 references, almost 100 percent glowing, paid with paypal.

Now,my questions, first ebay purchase, first paypal purchase.

Only been two days, sent email asking to please pay a couple extra bucks for insuring ups shipment of speaks, and telling that i am looking forward to hearing speaks,blah, blah ,blah, they looked great etc.

Have not heard from him, only 2nd day since i won auction, and paypal is supposedly there if i need to pull back payment if scam or bad, damaged shipment, but when should i begin to worry about not hearing back from seller?

Thanks in advance, and remember, never done this, and its a lot of money for us.

rooftop59

Personally I wouldn't worry. Most.likely the person is a part time seller with a fulltime job and just doesn't always answer emails promptly. Paypal will protect you as the buyer. Claims.can be a.pain but tend to go in the buyers favor. The biggest thing about ebay is that it usually works out but you have to be willing to potentially put forth some extra effort if something doesn't work out. Bottom line, as an ebay seller myself who just does it on the side as a hobby I would say don't worry the guys probably just busy.
Peace.
Paul

Crashdot

Keep an eye on the times since the auction and payments, as there is a limit after which you cannot file a complaint or make a claim on ebay or Paypal. Two days shouldn't be cause for panic, but find out how many weeks you have and mark your calendar.

I have had great experiences with Paypal, getting me refunds in cases where the seller did not ship, wouldn't respond, or even when the package was lost. Just keep trying to make contact through ebay every couple of days, and watch the deadlines. As they get closer, you can open disputes through ebay and/or Paypal if necessary.

Hope you get your speakers soon!

victor. askew

Keep E mailing him letting him know your concerns. Also check to see if he happens to be one of those people that only ship out on certain days of the week. That info if it is the case should be included in on the listing page of the item you paid for. Lastly check his profile rating. Past history means alot when you are paying someone based on trust that they will be honest, Good luck.

mdaudioguy

You asked him to pay extra for insurance. Was that part of the original deal? You might have irritated him if it wasn't.

Gatecrasher

mdaudioguy wrote: »

You asked him to pay extra for insurance. Was that part of the original deal? You might have irritated him if it wasn't.

The buyer pays for the insurance, especially if it wasn't part of the original shipping details. That is unless the seller feels charitable.

Your Pay Pal payment is guaranteed up to a certain amount (dependent upon whether the seller is a Premier Member or not) for at least 45 days.

Another option for the future if you are the paranoid type is to Pay through Pay Pal with a credit card that has buyer's protection. Then you are double-protected.

But I have an eBay score of close to 2000 as a buyer and seller (over 10 years) and have never been ripped off. I've have had to file a couple Pay Pal complaints but have always received a full refund.

heiney9

I'll never understand why people make special requests AFTER the sale. The insurance issue should have been resolved BEFORE the end of the sale. 2 days is nothing to be worried about, but if it were me I'd politely decline to spend my money for insurance if I was the seller, but then if I were the seller insurance is mandatory and part of the sale.

H9

sda2mike

if it gets to be more than 5 days, contact ebay...otherwise, he's probably got other things going on

scottyboy76

Appreciate the helpful info,as i said, ahving never done this before, was not sure how things are done.

as soon as i posted this,checked email, he had responded and fedex says my speaks will be here tomorrow.

And Heiney, which seems to be a good name for you, I brought it up with seller, never said i would not pay the 3DOLLARS EXTRA if he wanted me to, but after my recent, first experience selling goods here to a fellow cp member,where everyone chiming in says all the responsiblity was on me for not buying the ins. myself as seller and sure enough, one piece was damaged, thought i would ask the guy selling the goods if insuring the shipment was possible.

Never said i would not pay for it, but thanks for your complaint

sport.

victor. askew

Grt news.

heiney9

scottyboy76 wrote: »

but thanks for your complaint

sport.

Glad to help

ncbuckeye3

I have tried to get responses from some sellers for tracking information that has gone unanswered but received the items that were shipped the day the auction ended. Some people just sell so much stuff they don't respond until much later if at all.

F1nut

scottyboy76 wrote: »

And Heiney, which seems to be a good name for you, I brought it up with seller, never said i would not pay the 3DOLLARS EXTRA if he wanted me to, but after my recent, first experience selling goods here to a fellow cp member,where everyone chiming in says all the responsiblity was on me for not buying the ins. myself as seller and sure enough, one piece was damaged, thought i would ask the guy selling the goods if insuring the shipment was possible.

Never said i would not pay for it, but thanks for your complaint

H9's advice was right on target, you make all inquiries before bidding. Yet, you give him a hard time for trying to help you.

H9 is one of the nicest, most helpful members here. See how much help you get the next time you ask for it.

nspindel

Actually don't I remember a recent change in eBay seller rules, where sellers can't charge for insurance? You can try to make it up through your listing price, but sellers can't pass that price along to the buyer if I remember correctly.

The reason for this is that the buyer really doesn't need insurance. The insurance only helps the seller. That's because eBay rules are that responsibility for shipment is 100% the sellers responsibility. Anything that happens up until the point where the item is in the buyer's possession is the seller's responsibility. Item gets lost or damaged in shipment, that's the seller's problem. Always. So the buyer doesn't need insurance and therefore can't be asked to pay for it.

heiney9

Scotty, thanks for the snotty PM. Because of your somewhat incoherent post I may have misunderstood the situation. You as the buyer aren't protected by the insurance, the seller is. However, as the buyer it is always in your best interest if you received damaged goods to work closely with the seller to resolve the situation; ie, provide photos, allow a shipping rep to inspect the damage, etc.

It's really not up to you to demand the seller buy insurance, the burden has always been and always will be on the seller to make sure the piece arrives safe, if not it's up to the seller to make it right, insurance or no insurance.

Just a helpful little hint, you should try to make your posts a little easier to follow.

H9

sda2mike

h9, i can't help but picture chris farley's 'motivational speaker', while reading your posts..must be your location?

DON73

I wouldn't get concerned after only 2 days but I'd keep records of all e-mails/messages sent. I buy off e-bay often and I've received partial refunds from the seller to compensate for minor/major damage and when the item doesn't operate as it should. I've received one item that was completely unusable. I filed a complaint with e-bay but they took about 2 weeks without resolving the problem. NOW I'M NOT THE PARANOID TYPE but I pay for everything I buy on e-bay with my credit card. In this case I disputed the charge with my CC company and got a full refund. The CC company gives the seller 30 days to respond and they credit my account with the full cost of the item. This time paying with a CC saved me over $550.




I agree Heiny is often very helpful but he's not the nicest guy here........I am.:biggrin:

cstmar01

heiney9 wrote: »

Scotty, thanks for the snotty PM. Because of your somewhat incoherent post I may have misunderstood the situation. You as the buyer aren't protected by the insurance, the seller is. However, as the buyer it is always in your best interest if you received damaged goods to work closely with the seller to resolve the situation; ie, provide photos, allow a shipping rep to inspect the damage, etc.

It's really not up to you to demand the seller buy insurance, the burden has always been and always will be on the seller to make sure the piece arrives safe, if not it's up to the seller to make it right, insurance or no insurance.

Just a helpful little hint, you should try to make your posts a little easier to follow.

H9

agreed. The seller needs to cover their butt, IE you package well and place insurance on the product even if the buyer doesn't say they want it outright.
I don't care if I'm sending 30 bucks worth or cables or 1500 CDP, it will have insurance no matter what, even if I have to eat the cost. 10 bucks is a lot easier to handle than 1500.

pitdogg2

F1nut wrote: »

H9's advice was right on target, you make all inquiries before bidding. Yet, you give him a hard time for trying to help you.

H9 is one of the nicest, most helpful members here. See how much help you get the next time you ask for it.

agreed 100%

scottyboy76

To preface his Very helpful post with"Ill never understand buyers making special requests after sale, all terms should be set before end of sale"obviously referring to pesky people like me who just handed my money over, emailed to ask a simple question, then asked on cp to see if i was handling correctly.

Heiney obviously has had many frustrating experiences with people like me, first timers who admit it and say, advice welcome if you are more experienced, tell mewhat i need to know and thanks.

Thats why he begins with contempt for question asked by first timer.

By the way, hopefully im on his ignore list, so i wont torture him any more, or be accused of incoherence multiple times on multiple posts, even though info he claims is missing is right there in first post.

Dont believe it?, type in protocol under search,look up my protocol advice request, once again my request on how to proceed, check my info given, and heineys response claiming my post didnt make clear details, when they were right there.

It just gets old.especially when one response is, your the seller, its always on you to insure, and next response is, I hate it when buyers ask if i insured what i just sold them.

Incoherent?

scottyboy76

cstmar01 wrote: »

agreed. The seller needs to cover their butt, IE you package well and place insurance on the product even if the buyer doesn't say they want it outright.
I don't care if I'm sending 30 bucks worth or cables or 1500 CDP, it will have insurance no matter what, even if I have to eat the cost. 10 bucks is a lot easier to handle than 1500.

Yep, learned that lesson the hard way, even though i sprung for pro packing at shipping place, I did not insure my very first shipment ever.

Ended up paying cp member buyer, totally reimbursing purchase price for the amp that was damaged, plus 20 bucks for troubles.

Lesson learned.

sda2mike

let it go...h9 is very helpful...true, his help is not sugar-coated...but, so what? filter out what you don't want to hear..take the good advice that comes from 100s of members and learn..he's really not a bad guy...maybe gruff..maybe in person not so much...

mike

megasat16

F1nut wrote: »

H9 is one of the nicest, most helpful members here. See how much help you get the next time you ask for it.

Yes on H9 is Helpful member here!

But No on the Nicest part! Brock, u agree? :biggrin:

megasat16

scottyboy76 wrote: »

Yep, learned that lesson the hard way, even though i sprung for pro packing at shipping place, I did not insure my very first shipment ever.

Ended up paying cp member buyer, totally reimbursing purchase price for the amp that was damaged, plus 20 bucks for troubles.

Lesson learned.

Well, things happened! I know the story coz I read the misgivings you posted a while ago.

My only advise is it's time to let go and look for a bright day tomorrow. Learn from the past but don't dwell on the past. Sorry, I am not being a smartarse but I think misfortunes happens to everyone once in a while.

heiney9

Sorry Scotty to be so blunt, where I come from I ask all my questions and get my ducks in a row BEFORE the actual transaction takes place, not AFTER. I'm sorry, I don't understand that kind of logic.

So I guess we can agree to disagree.

James, your veiled jabs (w/emoticons afterwards) are growing tiresome, grow up.

H9

megasat16

heiney9 wrote: »

James, your veiled jabs (w/emoticons afterwards) are growing tiresome, grow up.

H9

That's blunt hypocrisy! How Big you want a Mega to Grow Up?

Anyway, I refused to grow up!

mdaudioguy

scottyboy76 wrote: »

Incoherent?

Yes.

Gatecrasher

I have a Fed Ex account and everything is covered up to $100 with no additional fees. If I sell a bigger ticket item or use the USPS, I always require the buyer to pay for the insurance. I know I'm not going to pay for it. If they refuse, they get their purchase price refunded and then I file a claim to eBay to have the sellers fees removed. I then ad the buyer to the blocked bidders list so I don't have to go through the exercise a second time.

I manufacture several parts and basically use eBay as a marketing tool. The sale price for "Buy It Now" items include the sellers fees. When I ship the item, I also enclose a brochure that lists the prices if they buy direct in the future. For instance, an item that sells for $19.99 direct goes for $23.99 on eBay. I don't take the hit for eBay seller's fees, shipping, or insurance.

I just checked and have an eBay score of 1,774 at 100% satisfaction.

If you look at any eBay listing, there is a shipping notation with an option to expand the description for more details. If insurance isn't listed as an option or included, you should always ask for it in advance. But if the seller ships the item to you without insurance, you are still covered by the Pay Pal buyer's protection plan and can return the item for a full refund if it arrives damaged. So it is in the best interest for a seller to always include insurance but some don't. They are taking a risk but so are you if you are buying something that you have really searched a long time for and can't just go out and find another easily (like the speakers probably were).

scottyboy76

megasat16 wrote: »

Well, things happened! I know the story coz I read the misgivings you posted a while ago.

My only advise is it's time to let go and look for a bright day tomorrow. Learn from the past but don't dwell on the past. Sorry, I am not being a smartarse but I think misfortunes happens to everyone once in a while.

very well put,

never minded the money i paid for damage in shipping, cheap lesson learned.

you are not being a smartarse at all, wise advice,and am ready to leave the disagreements with heiney and jstas BEHIND me.
Wait, that didnt COME OUT right, dammit.

seriously, i have been going through a lot in my private life, the people i hold most dear are leaving this life or are suffering lifelong illnesses that are reaching critical, debilitating stage.

But that is no excuse, just part of the reason i seem to be taking any bait lately, even some that was not even meant as bait, and i do apologize for adding any unnecessary bs to what is otherwise a refuge site for me and many others.

scottyboy76

Gatecrasher wrote: »

I have a Fed Ex account and everything is covered up to $100 with no additional fees. If I sell a bigger ticket item or use the USPS, I always require the buyer to pay for the insurance. I know I'm not going to pay for it. If they refuse, they get their purchase price refunded and then I file a claim to eBay to have the sellers fees removed. I then ad the buyer to the blocked bidders list so I don't have to go through the exercise a second time.

I manufacture several parts and basically use eBay as a marketing tool. The sale price for "Buy It Now" items include the sellers fees. When I ship the item, I also enclose a brochure that lists the prices if they buy direct in the future. For instance, an item that sells for $19.99 direct goes for $23.99 on eBay. I don't take the hit for eBay seller's fees, shipping, or insurance.

I just checked and have an eBay score of 1,774 at 100% satisfaction.


Great, thorough explanation, to tell the truth,i put in a bid, sorta forgot about it with all the health problems and family concerns, checked email, and damn if i hadnt won it, emailed saying i hoped it was not too late to insure as i had learned recently how cheap, then asked fellow cp members about protocol and whether he, more than likely, had insured them as matter of course as ebay seller.

I had yet to hear from him by the time i asked cp members, still dont know if insured, and only response was, i have shipped, well packed with foam and corrugated packing or something.

they are now in atlanta, due to be here fri.

Trust me, i will be sittin on couch on front porch, pickin banjer, and spittin my bruton scotch snuff in expectation.

Gatecrasher

They should arrive Ok but every once in a great while the Samsonite Gorillas get ahold of stuff and it arrives damaged.

eBay has come a long way in offering protection to buyers but it comes at a price to sellers. Overall it's still worth doing business on eBay as a seller though (if you are an honest seller).

Pay Pal is a racket but it has it's good points too - especially for the buyers. By only allowing Pay Pal now days, eBay has virtually eliminated fraudulent sellers because in order to accept Pay Pal as any kind of a seller, you have to become a Premier Member and tie your bank account and credit card to the Pay Pal account. That way even if a seller refuses to refund your money, if you file a complaint and eBay finds in your favor (which they usually do if you get burned), the funds are removed from the seller's bank account and/or credit card whether they like it or not.

That's why if you see the disclaimer "no refunds" in the description, it doesn't mean squat. The seller never has the final say on whether a buyer will receive a refund. eBay and Pay Pal make that decision for both parties.

A few years ago I got burnt on an item I bought on eBay that was not as described in the description. I filed a complaint and eventually received a full refund (even though the seller refused to). eBay yanked the money right out of his bank account. If he would have had insufficient funds in his bank account to cover it, the rest would have been charged to his credit card back-up.

It's part of the seller's agreement and a requirement to do business on eBay.