What a way to run a business

renowilliams
renowilliams Posts: 920
edited April 2011 in Vintage Speakers
I contacted Polk in the US and they informed me that I have to order my upgrade RDO-194 tweeters from their Canadian sales rep. I sent an e-mail to this rep and got a price to purchase ($146.90 including shipping). Ok now its more than if I lived in the US thats ok I'm used to that.

Heres the rub. There is only one way I can pay and get them. I have to go to the bank and get a money order and or a certified check, then mail it to him. Once he recieves it, he will ship them.

I wonder why in our electronic age, Polk's representative in Canada doesn't have a more expediated way of getting payment ie: credit card, paypal, wire transfer, or even e-mail money transfer.


I know like it seems a minor issue but it is very inconvienient for me as a customer for me to do business this way.


Tim
"They're always talking about my drinking, but never mention my thirst" Oscar Wilde


Pre-Amp: Anthem AVM 20
Amp: Carver TFM-35
Amp: Rotel RB-870BX
Fronts : SDA 1B w/ RDO-194s
T.V.:Plasma TC-P54G25
Bluray: Oppo BDP-93
Speaker Cables: MIT Terminater
Interconnect Cables:DH Labs Silver Sonic BL-1isonic
Post edited by renowilliams on
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Comments

  • TECHNOKID
    TECHNOKID Posts: 4,298
    edited April 2011
    I wonder why in our electronic age, Polk's representative in Canada doesn't have a more expediated way of getting payment ie: credit card, paypal, wire transfer, or even e-mail money transfer.
    IMO, this is a question of money. From my understanding, the Canadian rep task is more with dealers than anything else. Now, for the odd transaction like yours the cost of the rental equipment and transaction fee is not justified thus the reason for certified checks. I feel a little disappointed about the Polk representation in Canada but let's face it the Canadian market is not as big as the US market. I also think the Canadian ruling also makes it difficult for Polk (more likey the reason for Polk HQ to refer you to the Canadian dealer).

    I hope you had a good Easter weekend! :smile:
    TK
    DARE TO SOAR:
    “Your attitude, almost always determine your altitude in life” ;)
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  • heiney9
    heiney9 Posts: 25,165
    edited April 2011
    Just keep in mind it's a rarity for a company to actively support such an old product line. You should be thankful Polk goes out of their way to improve and provide new parts for long defunct lines of speakers. There aren't too many companies that care about doing that.

    A little inconvenience for what will be a very nice upgrade.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • renowilliams
    renowilliams Posts: 920
    edited April 2011
    I found a way around this. I contacted a guy who fixed my brother's RTI4's a few months back and he ordered them and had the rep ups them to me tomorrow. Sweet!!!!!!
    "They're always talking about my drinking, but never mention my thirst" Oscar Wilde


    Pre-Amp: Anthem AVM 20
    Amp: Carver TFM-35
    Amp: Rotel RB-870BX
    Fronts : SDA 1B w/ RDO-194s
    T.V.:Plasma TC-P54G25
    Bluray: Oppo BDP-93
    Speaker Cables: MIT Terminater
    Interconnect Cables:DH Labs Silver Sonic BL-1isonic
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  • TECHNOKID
    TECHNOKID Posts: 4,298
    edited April 2011
    Nice to see you found an easy solution!
    DARE TO SOAR:
    “Your attitude, almost always determine your altitude in life” ;)
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  • Jack A
    Jack A Posts: 77
    edited April 2011
    I just replaced my SL1000 tweeters in my 10b's with a replacement tweeter from Midwest Speaker Repair a replacement for Peerless and Polk Audio MW Audio MT-4115-8 they sound just great. Price $44.95 ea. plus S&H $8.95.www.midwestspeaker.com
    Clarajack
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  • Joe08867
    Joe08867 Posts: 3,919
    edited April 2011
    Jack A wrote: »
    I just replaced my SL1000 tweeters in my 10b's with a replacement tweeter from Midwest Speaker Repair a replacement for Peerless and Polk Audio MW Audio MT-4115-8 they sound just great. Price $44.95 ea. plus S&H $8.95.www.midwestspeaker.com

    What tweeter did you buy??

    This one?

    images?q=tbn:ANd9GcSNUPRjixBLsEFpQWTTFEkGuSORymsHGZQi052ELXnIu5acpUAv

    They aren't any cheaper than the Polk replacement that was made for that speaker.

    Those are the same ones they sell on ebay.
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  • Jack A
    Jack A Posts: 77
    edited April 2011
    Yes, from Midwest Speaker product # MT-4115-8 (2) @ $107.80 shipped vs Polk $146.90 shipped.:tongue:
    Clarajack
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  • Joe08867
    Joe08867 Posts: 3,919
    edited April 2011
    Jack A wrote: »
    Yes, from Midwest Speaker product # MT-4115-8 (2) @ $107.80 shipped vs Polk $146.90 shipped.:tongue:

    So your in Canada then? That makes more sense to me.

    As long as they sound good I guess you made a good deal.
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  • Jack A
    Jack A Posts: 77
    edited April 2011
    No usa
    Clarajack
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  • heiney9
    heiney9 Posts: 25,165
    edited April 2011
    Jack A wrote: »
    No usa

    Why the high price for RD0's from Polk? Something's not right.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • Joe08867
    Joe08867 Posts: 3,919
    edited April 2011
    Yeah, that isn't the right price. I paid less than that.
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  • allstock
    allstock Posts: 136
    edited April 2011
    heiney9 wrote: »
    Just keep in mind it's a rarity for a company to actively support such an old product line. You should be thankful Polk goes out of their way to improve and provide new parts for long defunct lines of speakers. There aren't too many companies that care about doing that.

    A little inconvenience for what will be a very nice upgrade.

    H9

    What he said. I dealt with that guy when I ordered mine. Showed up when promised as promised.:biggrin:
    Two Channel-SDA SRS 1.2tl's,modded, Cambridge Audio 851w amps(2),Cambridge 851e pre, VPI Scout 1.1 tt, Moon audio phono pre,oppo bd105.
    HT-Denon avr3808ci,Carver a-753x,Panasonic ae4000 projector,120" screen,ps3,wii console w/full rockband,Panamax conditioner,dbx120 subharmonic synthesizer,jvc dvd-a player, Polk RTi12 mains,Polk CSiA6 centre, Energy ES-18xl sub,two custom 10" powered subs, Def Tech bp2x surrounds(4),Paradigm monitors-rear(2)
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  • gdb
    gdb Posts: 6,012
    edited April 2011
    I thought that Polkaudio did not have a replacement for the Peerless tweeter, and that the MidWest unit was the only alternative to finding an original,used one?:confused:
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  • Joe08867
    Joe08867 Posts: 3,919
    edited April 2011
    For the peerless they don't but for any of the SL's they do. The RDO-194.
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  • gdb
    gdb Posts: 6,012
    edited April 2011
    Joe08867 wrote: »
    What tweeter did you buy??

    This one?

    images?q=tbn:ANd9GcSNUPRjixBLsEFpQWTTFEkGuSORymsHGZQi052ELXnIu5acpUAv

    They aren't any cheaper than the Polk replacement that was made for that speaker.

    Those are the same ones they sell on ebay.

    Your pic shows a peerless which is not available from Polk and can not be substituted with any RDOs, thus my statement, MidWest or used originals.:wink:
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  • Joe08867
    Joe08867 Posts: 3,919
    edited April 2011
    Actually my pic shows a copy of the peerless. Although the peerless looks identical.

    And I agreed with you that they had no replacement for them. But the OP wasn't talking about peerless tweeters JackA was.

    So we are both right. :)
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  • gdb
    gdb Posts: 6,012
    edited April 2011
    :smile::biggrin::smile:
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