Comcast internet problem - a question
strider
Posts: 2,568
We've got Comcast internet at the house, also provides the cable of course. Over the past week at about 10AM we've lost our internet and it's been down 'til around 4:30 or so. Only has happened during the week so far. Television service has had no problems at all.
The network is set up in the following fashion: main cable feed into the house attaches to a three way splitter, from the splitter there's a line directly to the cable modem with no trunks or splits. Cable modem to the wireless router, my PC is fed by ethernet cable from the router, my wife's via wireless as is our laptop. When we lose service it affects all the computers. The modem display shows power and PC/activity on solid, the receive light blinks and may turn solid, best the send light ever does is blink. The online light never blinks or stays lit.
I've tried powering down the modem to reset the system but that's never worked. Today while the problem was occuring I unhooked the main feed into the house from the splitter and connected it directly to the line feeding the modem with a female/female coax connector and the internet came back with20 seconds or so. No problems for the past 1/2 hour.
The question(s): Any ideas on why this is occuring? Am I unreasonable in expecting the internet to work at all times when it's connected in this way?
Any thoughts are appreciated.
Ben
The network is set up in the following fashion: main cable feed into the house attaches to a three way splitter, from the splitter there's a line directly to the cable modem with no trunks or splits. Cable modem to the wireless router, my PC is fed by ethernet cable from the router, my wife's via wireless as is our laptop. When we lose service it affects all the computers. The modem display shows power and PC/activity on solid, the receive light blinks and may turn solid, best the send light ever does is blink. The online light never blinks or stays lit.
I've tried powering down the modem to reset the system but that's never worked. Today while the problem was occuring I unhooked the main feed into the house from the splitter and connected it directly to the line feeding the modem with a female/female coax connector and the internet came back with20 seconds or so. No problems for the past 1/2 hour.
The question(s): Any ideas on why this is occuring? Am I unreasonable in expecting the internet to work at all times when it's connected in this way?
Any thoughts are appreciated.
Ben
Wristwatch--->Crisco
Post edited by strider on
Comments
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You could have a technician come out and check the line and make sure you have a strong enough signal from the drop. You certainly should be able to go through a splitter before your modem wtihout problem.
It's also possible the splitter is faulty. Or even the modem , though that seems unlikely given that it's working now. Comcast was really cool the one time I had a modem go bad on me - I just brought it to my local service center and they handed me a new one no questions asked. YMMV.
Good luck.If you will it, dude, it is no dream. -
Have you tried connecting a computer directly to the modem? That'll at least help you remove or highlight the router from the issue.
From there, depending on whether or not the modem works, you can move on to testing an issue with the splitter itself."Dr Dunn admitted that his research could also be interpreted as evidence that women are shallower than men. He said: "Let's face it - there's evidence to support it."
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Thinking it's a low signal issue to modem, since you stated it works fine when connected directly.
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Most likely it is a signal strength issue.
A splitter lowers signal strength.
This is what the comcast tech told us.
He was wrong.
Believe it or not, my wireless router was the cause for us losing signal. Make sure your firmware is up to date. I had my linksys router since 2006 and never updated it. After I updated firmware on it last month my modem has worked seemlessly.
