HELP...who's liable the service center or the manufacturer

doggie750

If the service center was robbed and your unit was taken away? The unit was dropped off for firmware upgrade only under warranty. It was delivered close to new condition with original packaging. The authorized service center just recently informed me that the manufacturer dictates on what it should be done. WTF.

I want to K I L L somebody:mad::mad::mad: DONT really have time to settle on court, too freakn stress out!!!! Wondering how to battle this accordingly. WTF.:mad:

see my original link: http://www.polkaudio.com/forums/showthread.php?t=117280

Joe08867

I would think the store would have to make you whole. It isn't your fault they were robbed it was there fault.

I am unsure how Pioneer would handle this but the store has insurance and you deserve restitution.

leadfoot1

IMO the service center is liable. Is there any kind of disclaimer on your ticket? Like "Not responsible for item... blah blah blah"

heiney9

If you scream loud enough and far enough up the chain you'll get it remedied. That's how things are done now.........no more honor or taking responsibility. Be a thorn is everyone's side all the way up the ladder and you'll have a new piece of gear soon. Too many people are willing to just walk away.

H9

bobman1235

You gave the service center your item with the expectation of getting it back. It's their responsibility to give it back to you, simple as that. They should have insurance to cover the loss, and if they don't then that's their problem, not yours.

BlueFox

At the most, I would expect the service center to have some type of insurance, but it will probably take a while for any claims to get worked out. Being insurance, they will probably say your unit is a used model, and worth maybe 10% of the MSRP new.

If you think about it the service center has a license to steal if they do not have some type of policy to compensate the customer.

leadfoot1

BlueFox wrote: »

If you think about it the service center has a license to steal if they do not have some type of policy to compensate the customer.

I agree :frown:

Fongolio

doggie750 wrote: »

The authorized service center just recently informed me that the manufacturer dictates on what it should be done.

Ok, so why are you stressing out? Did the service center tell you to deal with Pioneer directly? If they did, then do that first. Tell them the situation calmly. Someone will be replacing your unit in the end. Yes, the service center is ultimatley responsible and Pioneer can put the lean on them to buck up or they can pull their service contract. The WORST thing you can do right now is freak out and yell at people. Be diplomatic but firm. No need to kill anyone. In the end you'll have a unit just as good as the one that was stolen. If you look at it as a battle it will turn into one. If you look at it as a problem that needs solving with calm cool diplomacy it will be just that.

steveinaz

Start "documenting" everything. Send them a letter, registered/return receipt asking them what they intend to do about your loss. This way you have their response (or lack of) in black and white. Do everything via mail. Phone calls or 1 on 1 conversations mean nothing in court. Also save all copies, receipts, your turn-in document when you brought it to them for repair, and the response from Pioneer. DO NOT get indignant with them, keep a cool head. Keep emotion out of it, and be professional in your approach.

Start building evidence now. Many times, as soon as they realize you've got your s@#t together, they pay the claim without hesitation. See if you can do a police report, capturing the information about the robbery and how it led to the loss of your equipment; and what info you have been told verbally by the store. The more "official" documents you can do, the better. Again, keep copies of everything.

Right now, you should have:

1. Copy of your original receipt
2. Document when you turned the TV in for repair
3. Full specs description of your equipment, and retail pricing information

See if you can get a copy of the police report on the actual robbery, that the store would have filed.

obieone

Work with the retailer as best you can. If they start playing games, etc. then post a video on youtube.
I hope it works out.

TECHNOKID

bobman1235 wrote: »

You gave the service center your item with the expectation of getting it back. It's their responsibility to give it back to you, simple as that. They should have insurance to cover the loss, and if they don't then that's their problem, not yours.

Exactly, the service center agreed to take responsibility for safegarding of your gear while in their possession. They owe you that gear period.

Fongolio wrote: »

Ok, so why are you stressing out? Did the service center tell you to deal with Pioneer directly? If they did, then do that first. Tell them the situation calmly. Someone will be replacing your unit in the end. Yes, the service center is ultimatley responsible and Pioneer can put the lean on them to buck up or they can pull their service contract. The WORST thing you can do right now is freak out and yell at people. Be diplomatic but firm. No need to kill anyone. In the end you'll have a unit just as good as the one that was stolen. If you look at it as a battle it will turn into one. If you look at it as a problem that needs solving with calm cool diplomacy it will be just that.

Pioneer has nothing to do and nothing to say about the stolen gear (that I know of the gear was not in their possession). The service center is responsible for the gear and MUST take their responsibility and provide for appropriate replacement gear.

Sherardp

I hope they get this sorted out. I know your highly p'd off on this as I think we all would be. Service center should be liable for the replacement though and should have insurance to do so easily. They'll make good for the damage done to the property and offer you a cheap resolution to save some more bucks.

txcoastal1

Steve is right on document document document....you will probably end up in small claims court...keep receipts of mail and any other expenses...unfortunately this is why we have crap in courts because people won't make things right on there own...coll down and good luck

cokewithvanilla

Unless you signed something saying otherwise, it should be the shops responsibility to return your tv, or one exactly like it, regardless of whether or not they were broken in to. It will probably take them a while to sort it out.

If it ends in small claims, you better just buy a new one. I spent almost a year in and out of court with someone who dodged small claims. I ended up getting a judgement years ago and never received a dime. They couldn't garnish wages, couldn't sell assets, couldn't really do anything. apparently, it's very easy to dodge payment in small claims.

treitz3

If they are an authorized service center, you may want to remind them that they may lose their status if this isn't resolved in short order as they are a representative of Pioneer.

I'd deal straight with Pioneer at this point. Talk calmly even though you'd like to slit some throats and be very persistent. Call everyday until this is resolved and document everything. Best of luck to you man, this just sucks.

doggie750

Status update: Service gave me 3 options in replacing my unit
1. New vsx33
2. 3rd hand SC07
3. Refund me 1100

Guess the 2nd option is tempting. Still SUX!

EDUBAG

doggie750 wrote: »

Status update: Service gave me 3 options in replacing my unit
1. New vsx33
2. 3rd hand SC07
3. Refund me 1100

Guess the 2nd option is tempting. Still SUX!

get the money and then buy a sc37 with it. or sc27!!!

that would be my suggestion.

good luck,

eduardo

WilliamM2

I'd take the money. You can get a used 07 for a lot less than $1100. The last few on Ebay went for about $650.

heiney9

Why 3rd hand...........and not 2nd hand SC07, seems really odd

Sherardp

heiney9 wrote: »

Why 3rd hand...........and not 2nd hand SC07, seems really odd

My thinking as well. Just take the money, some SC27's on Ebay, buy it now in the $900 price range. You could get the new SC-37 for an additional $200 or so. Not even sure how they came up with option 1.

http://cgi.ebay.com/Pioneer-Elite-SC-27-A-V-7-Channel-Receiver-SC27-/400199838131?pt=Receivers_Tuners&hash=item5d2dc4e9b3

drselect

Agree with what has already stated take the money and get a 27 or 37.

Demiurge

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treitz3

Take the money and start fresh would be my suggestion. Oh, and don't EVER use that shop again......as if I needed to tell you that.

TECHNOKID

I too say "Go on take the money and run" Seriously, turn this bad luck into some positive for you, grab the money and go for the joy of shopping new gear again. Go and grab some you like that fits your budget and taste. Forget about this ordeal and be happy.

inspiredsports

treitz3 wrote: »

Take the money and start fresh would be my suggestion. Oh, and don't EVER use that shop again......as if I needed to tell you that.

It was a statistically low occurence event, and they are offering cash that more than covers the value of stolen item.

I would use them and PRAY it happened again.

treitz3

Eh, I don't like not knowing what the outcome of my gear will be. Too much unneeded stress and loss of time with tunes. It has already been since before the 14th of last month since the OP found out the unit was stolen. I'd rather have the fate of my rig in my hands and not some shop. At least that's where my thoughts lay.

codyc1ark

I agree with taking the money. $1100.00 seems VERY fair for a 07, I've been looking at them on ebay and seems like a great price. Heck, for that, you can get a SC-37 refurbed and buy an extended warranty, plus maybe a few dimes on your part, but not much. I'd be happy with that settlement. I guess option four is always trying to bargain with them, MAYBE they'd give you $1250.00 if you went away!

cfrizz

Take the money.

Joe08867

Take the money and run!!!!

disneyjoe7

Agree take the money and run. In the end you be happier. and stress is over.