Damaged package...

Slyder01
Slyder01 Posts: 115
edited March 2011 in Subwoofer Hookup & Bass Management
Not sure if this is the correct section to post this but it does concern a sub..

I finally received my Mp4000 on tuesday and low and behold the package was damaged like i seen in other posts. I got it unpacked and it has a nick just below the woofer at the same spot where the hole is in the box. Luckily it didn't hit the woofer. This is a factory refurb from polk direct, but i don't believe the nick was there when it left the factory. It was spotless without a finger print on it.

I sent an email to polk regarding what happened, i'm not looking to have it fixed, i can live with it. It would be nice if fed-ex would be a little more careful.
Yamaha rx-a2000 AVR
Polk csi5 Center
Polk rt16 Main
Polk fxia6 Rear Surround
Paradigm Micro Rear Back
Onkyo bookshelf Front Presence (for now)
PSW 450 Front Sub
DSW MicroPro 4000 Front Sub
DSW MicroPro 2000 Rear Sub
Samsung c6300 60 inch LED
Sony BDPs370
Room Size 15x30
Post edited by Slyder01 on
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Comments

  • quadzilla
    quadzilla Posts: 1,543
    edited February 2011
    polk can file a claim, but is that just a white mark? Did you try rubbing it off?
    Turntable: Empire 208
    Arm: Rega 300
    Cart: Shelter 501 III
    Phono Pre: Aural Thrills
    Digital: Pioneer DV-79ai
    Pre: Conrad Johnson ET3 SE
    Amp: Conrad Johnson Evolution 2000
    Cables: Cardas Neutral Reference
    Speakers: SDA 2.3TL, heavily modified
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  • nooshinjohn
    nooshinjohn Posts: 25,415
    edited February 2011
    quadzilla wrote: »
    polk can file a claim, but is that just a white mark? Did you try rubbing it off?

    A bit of automotive polishing compound and a microfibre towel will have that mark gone in no time.
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
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  • Slyder01
    Slyder01 Posts: 115
    edited February 2011
    quadzilla wrote: »
    polk can file a claim, but is that just a white mark? Did you try rubbing it off?

    It's actually a nick, i think shoe polish would even cover it. I just want polk to be aware how this has happened 3 times to my knowledge alone.. If i would have bought it brand new for 1500 then i would be upset and fed-ex would pay for it
    Yamaha rx-a2000 AVR
    Polk csi5 Center
    Polk rt16 Main
    Polk fxia6 Rear Surround
    Paradigm Micro Rear Back
    Onkyo bookshelf Front Presence (for now)
    PSW 450 Front Sub
    DSW MicroPro 4000 Front Sub
    DSW MicroPro 2000 Rear Sub
    Samsung c6300 60 inch LED
    Sony BDPs370
    Room Size 15x30
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  • Slyder01
    Slyder01 Posts: 115
    edited February 2011
    I sent an email to polk an hour ago and i just got a reply. That's fast. I wasnt sure if they accepted attachments or not and apparantly they do so now i sent some pics..
    Yamaha rx-a2000 AVR
    Polk csi5 Center
    Polk rt16 Main
    Polk fxia6 Rear Surround
    Paradigm Micro Rear Back
    Onkyo bookshelf Front Presence (for now)
    PSW 450 Front Sub
    DSW MicroPro 4000 Front Sub
    DSW MicroPro 2000 Rear Sub
    Samsung c6300 60 inch LED
    Sony BDPs370
    Room Size 15x30
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  • Polkie2009
    Polkie2009 Posts: 3,834
    edited February 2011
    Fastz28, FedUp delivered my package to the wrong address last week!!!
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  • Jesse22
    Jesse22 Posts: 60
    edited February 2011
    If it makes you feel better UPS delivered both my sets of speakers, sub and receiver, all with holes in the boxes. I mean you could shine a flash light in and look around, thankfully the gap between the box and product caused by the Styrofoam was enough from whatever sharp object punctured to hit the goods!
    Polk CS1 Series II
    Monitor 30s
    Monitor 40s Series II
    Klipsch RW-12D
    Onkyo TX-SR308
    Samsung 46" LED-LCD
    Samsung BD-C5500 (Don't Recommend)
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  • rubin
    rubin Posts: 565
    edited February 2011
    I had an SVS pc ultra delivered by ups. When I first saw it (the box):mad: I was sure the subwoofer had been damaged. It wasn't damaged, then I had another delivery again from ups ( a very light package) and the box was perfect.
    Looks to me like the heavier stuff gets the damage, I suppose because it's more difficult to handle, but that's no excuse.
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  • whitefish01
    whitefish01 Posts: 13
    edited February 2011
    I got some M70's and one of the boxes had a huge gash in it. I peeked through and saw a one inch gash in the front side of the speaker... filed a claim and the store sent me a new one, so no big deal in the end, but very annoying in any case. Makes one wonder how much punishment online orders in general go through before reaching the front door...
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  • PrazVT
    PrazVT Posts: 1,606
    edited February 2011
    My LSi9s are coming in today via UPS. Here's hoping they make it here in one piece.

    My $1700 LG LED TV got damaged in transit on the top front right corner last summer and it has a similar "white mark" (as well as part of the casing being a little wonky). Unfortunately, it was under the protective tape, so when I signed for the TV (and opened the box and looked at it), I didn't notice it. It's irritating when I notice it, but at least it's just cosmetic.

    Otherwise, the last 3 PSW-505s I've ordered made it here and to my parents' house in one piece.

    I empathize with you though.
    ALL BOXED UP for a while until I save up for a new place :(

    Home Theater:
    KEF Q900s / MIT Shotgun S3 / MIT CVT2 ICs | KEF Q600C | Polk FXi5 | BJC Wire | Signal / AQ ICs | Shunyata / Pangea PCs | Pioneer Elite SC 57 | Parasound NC2100 Pre | NAD M25 | Marantz SA8001 | Schiit Gungnir DAC | SB Touch

    2 Channel:
    Polk LSi9 (xo mods), Polk DSW MicroPro 2000 sub | NAD c375BEE | W4S DAC1 | SB Touch | Marantz SA-8001 | MIT AVt 2 | Kimber Hero / AQ / Signal ICs | Shunyata / Signal PCs
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  • m1aman
    m1aman Posts: 143
    edited February 2011
    I have ordered 2 sets of m70s from Polk and both of them came with cosmetic damage from ups. Polk really needs to do something about the way they pack these larger speakers. I think more foam is needed. They know the shippers are going to abuse these things so they should be prepared for it.
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  • Slyder01
    Slyder01 Posts: 115
    edited February 2011
    Friends of mine worked at ups when we were young and i heard all kind of horror stories. People would purposely damage a skid because then they would have to get rid of the whole skid. So the things that weren't damaged they would take. It's not like that any more. Ironically my step son just got a paty time job at a fedex terminal, he says they are really rushed which is understandable because we all want our packages yesterday,,,lol
    Yamaha rx-a2000 AVR
    Polk csi5 Center
    Polk rt16 Main
    Polk fxia6 Rear Surround
    Paradigm Micro Rear Back
    Onkyo bookshelf Front Presence (for now)
    PSW 450 Front Sub
    DSW MicroPro 4000 Front Sub
    DSW MicroPro 2000 Rear Sub
    Samsung c6300 60 inch LED
    Sony BDPs370
    Room Size 15x30
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  • TECHNOKID
    TECHNOKID Posts: 4,298
    edited February 2011
    rubin wrote: »
    I had an SVS pc ultra delivered by ups. When I first saw it (the box):mad: I was sure the subwoofer had been damaged. It wasn't damaged, then I had another delivery again from ups ( a very light package) and the box was perfect.
    Looks to me like the heavier stuff gets the damage, I suppose because it's more difficult to handle, but that's no excuse.
    Happened to me when I received my RM30s few years back, one of the box was so badly damaged I was convinced the speaker would too be damaged but thank to Polk good packaging and double box, there was no damage. The lazy worker jus throw the boxes around from what I've heard.
    fastz28 wrote: »
    i think they throw and kick the boxes just to be ****.
    You put fragile on same box as one that says steel bars and send it to the same place the steel bar box will be fine fragile or marked with care will be damaged for sure.
    Sure they throw them around but fact is being marked fragile doesn't mena anything to them, same threatment, they just don't care!
    DARE TO SOAR:
    “Your attitude, almost always determine your altitude in life” ;)
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  • PrazVT
    PrazVT Posts: 1,606
    edited February 2011
    Well..my LSi9s got here in one piece. Box was undamaged too. Small victories.

    My box had a sticker that said "Team Lift" and shows a diagram of 2 guys carefully lifting the box. yah right.
    ALL BOXED UP for a while until I save up for a new place :(

    Home Theater:
    KEF Q900s / MIT Shotgun S3 / MIT CVT2 ICs | KEF Q600C | Polk FXi5 | BJC Wire | Signal / AQ ICs | Shunyata / Pangea PCs | Pioneer Elite SC 57 | Parasound NC2100 Pre | NAD M25 | Marantz SA8001 | Schiit Gungnir DAC | SB Touch

    2 Channel:
    Polk LSi9 (xo mods), Polk DSW MicroPro 2000 sub | NAD c375BEE | W4S DAC1 | SB Touch | Marantz SA-8001 | MIT AVt 2 | Kimber Hero / AQ / Signal ICs | Shunyata / Signal PCs
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  • Slyder01
    Slyder01 Posts: 115
    edited February 2011
    PrazVT wrote: »
    Well..my LSi9s got here in one piece. Box was undamaged too. Small victories.

    My box had a sticker that said "Team Lift" and shows a diagram of 2 guys carefully lifting the box. yah right.

    LMAO to the team lift sticker,, i want one of those!,,hehehehe,, put it on a hard hat
    Yamaha rx-a2000 AVR
    Polk csi5 Center
    Polk rt16 Main
    Polk fxia6 Rear Surround
    Paradigm Micro Rear Back
    Onkyo bookshelf Front Presence (for now)
    PSW 450 Front Sub
    DSW MicroPro 4000 Front Sub
    DSW MicroPro 2000 Rear Sub
    Samsung c6300 60 inch LED
    Sony BDPs370
    Room Size 15x30
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  • txcoastal1
    txcoastal1 Posts: 13,283
    edited February 2011
    Not audio related but a couple years ago for Xmas my mom sent me a fresh xmas wreathe UPS, that never arrived until the following Xmas was date marked and everthing so it sat somewhere with UPS for an entire year...huge laugh when I called her and told her thanks for my crispy brown wreathe
    2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures
    Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
    Gear on standby: Melody 101 tube pre, Unison Research Simply Italy Integrated
    Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers, Modwright LS100 (voltz), Simaudio 780D DAC

    erat interfectorem cesar et **** dictatorem dicere a
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  • JimAckley
    JimAckley Posts: 1,138
    edited February 2011
    txcoastal1 wrote: »
    Not audio related but a couple years ago for Xmas my mom sent me a fresh xmas wreathe UPS, that never arrived until the following Xmas was date marked and everthing so it sat somewhere with UPS for an entire year...huge laugh when I called her and told her thanks for my crispy brown wreathe

    LMAO that's epic.
    - Computer Rig -
    YAΘIN MS-20L, polkaudio RT5

    - Main Rig -
    Pioneer SC-37, Overnight Sensations, Samsung 52" LCD

    - Currently In Progress -
    Curt Campbell's Uluwatu LCR, LMS Ultra Gjallarhorn, JBL W15GTi stereo subs, 2.1 entertainment system for the gf
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  • Slyder01
    Slyder01 Posts: 115
    edited February 2011
    WOW,,, unbeleivable,, you think they would have just thrown it away to save the embarrasment,,, merry x-mas,,lol
    Yamaha rx-a2000 AVR
    Polk csi5 Center
    Polk rt16 Main
    Polk fxia6 Rear Surround
    Paradigm Micro Rear Back
    Onkyo bookshelf Front Presence (for now)
    PSW 450 Front Sub
    DSW MicroPro 4000 Front Sub
    DSW MicroPro 2000 Rear Sub
    Samsung c6300 60 inch LED
    Sony BDPs370
    Room Size 15x30
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  • bjmoran
    bjmoran Posts: 11
    edited March 2011
    Just received my PSW110 > delivered damaged by FEDEX . I called Polk and spoke to Eric in Customer support . He got right back to me ....."That unit should be exchanged. I?ve entered RMA1700 for this. We will send you a shipping label to have the unit sent back in. Just get it to FedEx and we?ll take care of the rest". Couldnt ask for better service .
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