Polk Audio Customer Service...
Thanks to the great people here i went with their advice and finally pulled the trigger on an MP4000 from Polk Direct.
I ordered my Mp4000 last friday the 11th and the following day i recieved an email stating i will be getting another email with a tracking # when my item is shipped. Well I never got that email so i decided to call polk on Thursday the 17th which is a day shy of a week. On the phone i was talking to a guy who seemed kind of new and didnt know to much but finally patched me to a lady named Jessica. Jessica took my info and said i'll call you back. Well 2 hours went by and never received a call so i called them back again and got a lady who said Jessica is gone for the day but gave me her extension # so i could call her the next day.. As you can guess i'm pretty upset, more like pissed, by this time cause i want to know is, "what's going on with my MP4000 that has already been paid for"! The next day (Friday) when i awoke i thought this "Jessica" is going to hear it from me.. After work I called Jessica thinking this is going to be good but to my surprise, for one she remembered me just by my name and she said she had sent me an email stating that they were having issues with the woofers. Apparantly they werent all ready to be shipped since they sold them so fast. She also said she talked to the shop to get one sent to me that day expedited. We ended up up talking for half an hour about polk products,,lol.. Two hours later Jessica called me again telling me the MP4000 was sent and i should receive it Monday if Fed Ex delivers on that Holiday, but if not, i'll get it on Tuesday.
How about that for Customer Service! Many Kudos for Jessica and Polk Audio!
I was going to come to the forum and say negative things thursday nite but decided to wait until i actually spoke to someone who knew something. Glad i did or would be apologizing to Polk. I've seen in the past people bashing companies on forums and just want to say, " be patient and respectful and in the end you'll be satisfied"!
Once again,, Thanks to Polk for their great Customer Service!
I ordered my Mp4000 last friday the 11th and the following day i recieved an email stating i will be getting another email with a tracking # when my item is shipped. Well I never got that email so i decided to call polk on Thursday the 17th which is a day shy of a week. On the phone i was talking to a guy who seemed kind of new and didnt know to much but finally patched me to a lady named Jessica. Jessica took my info and said i'll call you back. Well 2 hours went by and never received a call so i called them back again and got a lady who said Jessica is gone for the day but gave me her extension # so i could call her the next day.. As you can guess i'm pretty upset, more like pissed, by this time cause i want to know is, "what's going on with my MP4000 that has already been paid for"! The next day (Friday) when i awoke i thought this "Jessica" is going to hear it from me.. After work I called Jessica thinking this is going to be good but to my surprise, for one she remembered me just by my name and she said she had sent me an email stating that they were having issues with the woofers. Apparantly they werent all ready to be shipped since they sold them so fast. She also said she talked to the shop to get one sent to me that day expedited. We ended up up talking for half an hour about polk products,,lol.. Two hours later Jessica called me again telling me the MP4000 was sent and i should receive it Monday if Fed Ex delivers on that Holiday, but if not, i'll get it on Tuesday.
How about that for Customer Service! Many Kudos for Jessica and Polk Audio!
I was going to come to the forum and say negative things thursday nite but decided to wait until i actually spoke to someone who knew something. Glad i did or would be apologizing to Polk. I've seen in the past people bashing companies on forums and just want to say, " be patient and respectful and in the end you'll be satisfied"!
Once again,, Thanks to Polk for their great Customer Service!
Yamaha rx-a2000 AVR
Polk csi5 Center
Polk rt16 Main
Polk fxia6 Rear Surround
Paradigm Micro Rear Back
Onkyo bookshelf Front Presence (for now)
PSW 450 Front Sub
DSW MicroPro 4000 Front Sub
DSW MicroPro 2000 Rear Sub
Samsung c6300 60 inch LED
Sony BDPs370
Room Size 15x30
Polk csi5 Center
Polk rt16 Main
Polk fxia6 Rear Surround
Paradigm Micro Rear Back
Onkyo bookshelf Front Presence (for now)
PSW 450 Front Sub
DSW MicroPro 4000 Front Sub
DSW MicroPro 2000 Rear Sub
Samsung c6300 60 inch LED
Sony BDPs370
Room Size 15x30
Post edited by Slyder01 on
Comments
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Nice to hear it got sorted out.
I dealt with Polk customer serivce about 3 weeks ago and was treated very well and the situaiton was 100% fixed. -
I am glad to hear your concern was resolved. The folks in Customer Service are a great bunch of folks and really do care that Polk's customers are happy. Next time I am in the building I'll be sure to let them know. Cheers. :cool:
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