What's wrong with Polk

Ngarre2
Ngarre2 Posts: 5
edited January 2011 in Speakers
I know this isn't technical but I put an order in on here for 2 TSI500's and a CS20 three weeks ago, the order still says processing. Anyone have a similar experience or issue?
Post edited by Ngarre2 on
· Share on FacebookShare on Twitter

Comments

  • treitz3
    treitz3 Posts: 19,945
    edited January 2011
    Hello, what country did you order from?
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
    · Share on FacebookShare on Twitter
  • shack
    shack Posts: 11,154
    edited January 2011
    Have you contacted Polk or are you just waiting for something to happen?
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

    "For those who believe, no proof is necessary. For those who don't believe, no proof is possible." - Stuart Chase

    "Consistency requires you to be as ignorant today as you were a year ago." - Bernard Berenson
    · Share on FacebookShare on Twitter
  • dorokusai
    dorokusai Posts: 25,576
    edited January 2011
    Ngarre2 wrote: »
    I know this isn't technical but I put an order in on here for 2 TSI500's and a CS20 three weeks ago, the order still says processing. Anyone have a similar experience or issue?

    Tried calling?.....they work during the week just like everyone else. They have online chat too...woohoo.

    You know what's also kinda awesome....email.

    Why do these posts simply show a lack of effort? Try...it's the new drug.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • Ngarre2
    Ngarre2 Posts: 5
    edited January 2011
    I'm in the US and yes I have emailed twice with no response.
    · Share on FacebookShare on Twitter
  • treitz3
    treitz3 Posts: 19,945
    edited January 2011
    Ok, thanks for responding. What I would suggest is calling them Monday morning at 1-866-764-1801 after 9:00AM EST. Don't e-mail, call.
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
    · Share on FacebookShare on Twitter
  • Ngarre2
    Ngarre2 Posts: 5
    edited January 2011
    Ya, I'll give them a call and see what's going on. Thanks for the quick replies, I was really just seeing if anyone else was in the same boat maybe a speaker shortage or something.
    · Share on FacebookShare on Twitter
  • Ricardo
    Ricardo Posts: 10,636
    edited January 2011
    I dunno. If I place an order on line I expect the seller to contact me if there's any need. Not the other way around. It's called service.

    We all know Polk excels in Customer Service, but maybe there's an opportunity here to improve?
    _________________________________________________
    ***\\\\\........................... My Audio Journey ............................./////***

    2008 & 2010 Football Pool WINNER
    SOPA
    Thank God for different opinions. Imagine the world if we all wanted the same woman
    · Share on FacebookShare on Twitter
  • jbooker82
    jbooker82 Posts: 1,627
    edited January 2011
    Email doesnt work. There are way more dreamers using email than real customers. If you want to be taken seriouly pickup the phone. Other wise your email gets mixed in with all the starie eyed people just dreaming, and drooling.
    AVR: Onkyo Tx-NR808
    Amplifier: Carver A-753x 250 watts x 3
    Fronts: Polk RTI A7 (modded by Trey VR3)
    Center: CSI A4 (modded by Trey VR3)
    Rear: FXI A4
    Sub: Polk DSW Pro 660wi
    TV: LG Infinia 50PX950 3D
    Speaker Cable: AudioQuest Type 8
    IC: AudioQuest Black Mamba II
    · Share on FacebookShare on Twitter
  • TECHNOKID
    TECHNOKID Posts: 4,298
    edited January 2011
    Ricardo wrote: »
    I dunno. If I place an order on line I expect the seller to contact me if there's any need. Not the other way around. It's called service.

    We all know Polk excels in Customer Service, but maybe there's an opportunity here to improve?
    jbooker82 wrote: »
    Email doesnt work. There are way more dreamers using email than real customers. If you want to be taken seriouly pickup the phone. Other wise your email gets mixed in with all the starie eyed people just dreaming, and drooling.
    I agree with Ricardo on that one. I personally dealt with Polk on line in the past with no issues.

    Dreamers or not, if a company wants to be taken seriously and personally advertize it can deal with consumers by email well it has to respond to the email no matter what. Personally, if I seek business be by phone email or other means and do not get ant response back it somehow shows the interest has for my business and choice given, I'll simply take my business elsewhere. If I were to ignore client's email at my work, I strongly believe I wouldn't keep my job for long... If I can't not provide them with their request just yet I at least let them know and give them a heads up on my response time. Ignoring clients is simply not caring for them...
    DARE TO SOAR:
    “Your attitude, almost always determine your altitude in life” ;)
    · Share on FacebookShare on Twitter
  • stuwee
    stuwee Posts: 1,508
    edited January 2011
    Ngarre2 wrote: »
    Ya, I'll give them a call and see what's going on. Thanks for the quick replies, I was really just seeing if anyone else was in the same boat maybe a speaker shortage or something.

    Good luck, It'll all work out!

    Welcome to Club Polk btw :smile:
    Thorens TD125MKII, SME3009,Shure V15/ Teac V-8000S, Denon DN-790R cass, Teac 3340 RtR decks, Onix CD2...Sumo Electra Plus pre>SAE A1001 amp>Martin Logan Summit's
    · Share on FacebookShare on Twitter
  • AudioGenics
    AudioGenics Posts: 2,567
    edited January 2011
    welcome to club polk.

    was your order placed directly , a local store, ebay, or online distributor ?
    · Share on FacebookShare on Twitter
  • nguyendot
    nguyendot Posts: 3,594
    edited January 2011
    If you know there's an issue, make a call. Maybe Polk doesn't know there's an issue right now... If they don't, and you do... the best outcome is for the person in the know to make the call.
    Main Surround -
    Epson 8350 Projector/ Elite Screens 120" / Pioneer Elite SC-35 / Sunfire Signature / Focal Chorus 716s / Focal Chorus CC / Polk MC80 / Polk PSW150 sub

    Bedroom - Sharp Aquos 70" 650 / Pioneer SC-1222k / Polk RT-55 / Polk CS-250

    Den - Rotel RSP-1068 / Threshold CAS-2 / Boston VR-M60 / BDP-05FD
    · Share on FacebookShare on Twitter
  • Conradicles
    Conradicles Posts: 6,325
    edited January 2011
    I sent an e-mail with no response Friday and also called but the wait time was longer than I cared to stay on the phone.
    Maybe they were very busy because I have never ever had anything but perfect customer service from Polk Audio.
    They excel in this area. I will call Monday as well with my questions...
    · Share on FacebookShare on Twitter
  • Ngarre2
    Ngarre2 Posts: 5
    edited January 2011
    Conradicles wrote: »
    I sent an e-mail with no response Friday and also called but the wait time was longer than I cared to stay on the phone.
    Maybe they were very busy because I have never ever had anything but perfect customer service from Polk Audio.
    They excel in this area. I will call Monday as well with my questions...

    I ordered directly from this site, I'm sure it's not a big deal. I'm going to give them a call tomorrow...Hopefully it will all get cleared up. Thanks for the welcomes.
    · Share on FacebookShare on Twitter
  • Eric W
    Eric W Posts: 556
    edited January 2011
    Ngarre,
    Sorry to hear that, not sure what happened. Can you give us a call at the above number we'll get it straightened out.
    -Eric
    -Polk Audio
    · Share on FacebookShare on Twitter
  • TECHNOKID
    TECHNOKID Posts: 4,298
    edited January 2011
    Eric Wong wrote: »
    Ngarre,
    Sorry to hear that, not sure what happened. Can you give us a call at the above number we'll get it straightened out.
    Here you go, Super Polk CS at work again :cool: Polk is definetely the best amongst the best :wink:
    DARE TO SOAR:
    “Your attitude, almost always determine your altitude in life” ;)
    · Share on FacebookShare on Twitter
  • Ngarre2
    Ngarre2 Posts: 5
    edited January 2011
    Spoke to Polk today and they said the order was on hold because the center channel was on back order. They said some came in today and my order would be shipping out today. So all is good.I'll be sure to post my review when they get here.
    · Share on FacebookShare on Twitter