Patience and persistence pay off

mdaudioguy
mdaudioguy Posts: 5,165
edited December 2010 in The Clubhouse
I needed to upgrade an older Directv box, so I called them 2 weeks ago. Was told $99 plus $49 service call. I can hook it up myself. No, this is a special deal and it requires a service technician... No thanks.

Looked online. I can order one for $99 and specify self-installation. Cool. Deciding to give them one more try over the phone, I called again tonight. She offered me the same deal. I ask if she can do better. Hold on, let me see if your old receiver qualifies for a better deal. On hold for 5 minutes. Nope, it's not quite old enough to qualify for a free upgrade.

Did she say FREE?! I suggest that maybe I should wait a little longer until it does qualify... She puts me on hold for another 5 minutes or so to see what she might be able to do. How about pay $99 now and in three days, we'll issue you a $99 credit to your Directv account? Uh, deal! :biggrin:
Post edited by mdaudioguy on
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  • inspiredsports
    inspiredsports Posts: 5,501
    edited December 2010
    Wow, that worked out well!
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  • treitz3
    treitz3 Posts: 18,996
    edited December 2010
    Upgrade to what?
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
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  • PSOVLSK
    PSOVLSK Posts: 5,195
    edited December 2010
    How old is your receiver? Maybe I'm due a free upgrade. Would love to get multi-room DVR.
    Things work out best for those who make the best of the way things work out.-John Wooden
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  • mdaudioguy
    mdaudioguy Posts: 5,165
    edited December 2010
    treitz3 wrote: »
    Upgrade to what?

    I had an older HD receiver made by Samsung that had an OTA digital tuner, but I've since ditched my outdoor antenna. I connected it to my dish, only to find our that it only supports MPEG-2, and that Directv converted to MPEG-4 some time ago. It would only bring in SD channels, which aren't so much fun when projected on a 120" screen. :wink:
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  • mdaudioguy
    mdaudioguy Posts: 5,165
    edited December 2010
    PSOVLSK wrote: »
    How old is your receiver? Maybe I'm due a free upgrade. Would love to get multi-room DVR.
    Bought it in 04, I think. Call and ask. And don't take their first offer! :wink:
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  • Systems
    Systems Posts: 14,873
    edited December 2010
    Same here but with Dish.
    Mine went out after 2 years and they sent me a brand new one with HDMI out!
    Much better, the old one had only coax and analog out.

    My contract has been up for sometime, and I think they are scared to raise the price as they did when I was under contract.:biggrin:
    Testing
    Testing
    Testing
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  • Vette C6.r
    Vette C6.r Posts: 1,560
    edited December 2010
    "That was easy"
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  • Joe08867
    Joe08867 Posts: 3,919
    edited December 2010
    Did the same thing with my DVR from Directv.

    Besides Polk I don't think there is better customer service than Directv.
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