Parts Connexion

VR3
VR3 Posts: 28,748
edited January 2011 in DIY, Mods & Tweaks
I have to vent about this

I ordered about 30 bucks worth of stuff, just some cabling to get my speakers finished up when my binding post actually get here.

The first time I ordered just cable it came to a rocking 7 bucks in freight. Im cool with that.

This second time they charged me 15 dollars!

Insanity!

To top it off, they dont tell you the shipping charges at the time of checkout. They send you a surprise invoice saying HEY! We just charged you 15 bucks for raped shipping.

While they carry a good selection of products, be wary of this shipping BS.

I do not like it and I am not happy about this.
- Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
Post edited by VR3 on
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  • Face
    Face Posts: 14,340
    edited October 2010
    Exactly why I like to stick to Sonic Craft, Madisound, Zalytron, and Parts Express whenever possible.
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • txcoastal1
    txcoastal1 Posts: 13,306
    edited October 2010
    Same here with Tiger Direct on some misc serial/usb converters I needed next day that I ordered 2 days ago they shipped at 7:52 GA. east coast time today....Newegg did the same thing 2 weeks ago. When I order early morning next day is next day if not in stock tell me you can ship next day and charge me accordingly...makes me look bad for customers!!!!! aarrrrrrr. and although I b_tch for refund of shipping and they give it to me still pisses me off...its the principal
    2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures
    Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
    Gear on standby: Melody 101 tube pre, Unison Research Simply Italy Integrated
    Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers, Modwright LS100 (voltz), Simaudio 780D DAC

    erat interfectorem cesar et **** dictatorem dicere a
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  • VR3
    VR3 Posts: 28,748
    edited October 2010
    Keep those responses coming as I am going to forward it to these guys.

    They are the only website on the planet that doesnt tell you ANY shipping charges. NONE!!!

    They dont even give you an estimate.

    Its ridiculous
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • Ricardo
    Ricardo Posts: 10,636
    edited October 2010
    Yes, they do have a great selection but they go too far in charges. I use Paypal with them, and while they send me an invoice including shipping charges that I can accept or not, they add 2% for using Paypal.

    They do ship pretty fast and have good customer service though.
    _________________________________________________
    ***\\\\\........................... My Audio Journey ............................./////***

    2008 & 2010 Football Pool WINNER
    SOPA
    Thank God for different opinions. Imagine the world if we all wanted the same woman
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  • VR3
    VR3 Posts: 28,748
    edited October 2010
    Everything with them has been great except this shipping mess. I dont understand how anyone can run a business with that kind of charge structure. I mean they could charge me 30 dollars for freight and I would be at their mercy unless I took the time to refuse it on my card.
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • Ricardo
    Ricardo Posts: 10,636
    edited October 2010
    Ricardo wrote: »
    They do ship pretty fast and have good customer service though.

    My email to them this morning:

    "Hello.

    I received my order (attached) and I found that the resistors are measuring outside of the tolerance:

    2.7 ohm resistors are both measuring above 3.0 ohms

    0.5 ohm resistors measure 1.0 and 1.4 ohm

    I am surprised to see this and I thought they would be tested before shipping them. Please let me know how to proceed.

    Thanks."

    Their response less than two hurs later:

    "Hello Ricardo,

    Frederik from DUELUND suspect hairline cracks in the element....during shipping.

    We are sending rpelacments today (well padded and protected)....DUELUND will repalce to us.

    Hope this solution is satisfactory. Thanks for your understnading.

    Sincerely,

    Chris Johnson, President

    PARTS CONNEXION"

    I am not sure about the whole transit damage, although there was no padding between the resistors so they could have bumped between them...but I'm sure they will measure before the replacement shipment is sent.

    Pretty quick response and meets my expectations.
    _________________________________________________
    ***\\\\\........................... My Audio Journey ............................./////***

    2008 & 2010 Football Pool WINNER
    SOPA
    Thank God for different opinions. Imagine the world if we all wanted the same woman
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  • heiney9
    heiney9 Posts: 25,197
    edited October 2010
    I used Parts Connexion recently for a couple purchases with a sale coupon. The first time I ordered several caps and resistors, etc. The transaction was fairly smooth, a bit slow and the shipping was reasonable.

    The second order was very slow, had to email them 3 times to get a ship date, the shipping fees were slightly higher for less merchandise and it took about 2 weeks to receive the goods.

    They have a very good selection of several types of electonics. I would order from them again only if they had the best price and/or was the only place to get something (ie; some Mouser and Digikey orders have a minimum)

    IMO, not the worst by far, but not the best either.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • heiney9
    heiney9 Posts: 25,197
    edited October 2010
    Vr3MxStyler2k3 wrote: »

    To top it off, they dont tell you the shipping charges at the time of checkout. They send you a surprise invoice saying HEY! We just charged you 15 bucks for raped shipping.

    While they carry a good selection of products, be wary of this shipping BS.

    I do not like it and I am not happy about this.

    To be fair it's not a surprise invoice. Once you place the order they will send you an invoice for your total, including shipping, then it's your choice to pay. I believe they hold your items out of their inventory for 3 days.

    The reason they do this is because they don't use an automated shopping cart. Geez, don;t you read the website before you buy? It's stated very clearly on the website and in the conformation e-mail they send you. :)

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • heiney9
    heiney9 Posts: 25,197
    edited October 2010
    Also remember they are located in Canada, so shipping is generally a little higher, I believe.
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • FTGV
    FTGV Posts: 3,649
    edited October 2010
    I have dealt with them since before their Sonic Frontier days,and they have always been excellent with a very good selection of quality parts.
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  • heiney9
    heiney9 Posts: 25,197
    edited October 2010
    Vr3MxStyler2k3 wrote: »
    Everything with them has been great except this shipping mess. I dont understand how anyone can run a business with that kind of charge structure. I mean they could charge me 30 dollars for freight and I would be at their mercy unless I took the time to refuse it on my card.

    They don't charge your card or Paypal account until *after* they send you an invoice, and then you have to confirm it by e-mail. Again this is because they don't use a live, automated shopping cart program for internet orders. Someone has to physically check the inventory, calculate shipping charges, and generate an email.

    If paying by CC or Paypal that tansaction has to be physically generated as well. When they have a big sale they admitted to me by email that they do get bogged down and to be patient as they are filing orders as fast as humanly possible.

    An automated POS cart program can be very costly, so I can see why they do ot this way. I have 100% confidence in them to back their product and take care of issues (like Ricardo had). Try working with Welbourne Labs sometime, very frustrating.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • Face
    Face Posts: 14,340
    edited October 2010
    heiney9 wrote: »
    Try working with Welbourne Labs sometime, very frustrating.
    I'd rather give myself paper cuts under my all fingernails.
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • dkg999
    dkg999 Posts: 5,647
    edited October 2010
    With Welborne Labs I just pay 50% initially because I know they're going to charge me twice for the order.
    DKG999
    HT System: LSi9, LSiCx2, LSiFX, LSi7, SVS 20-39 PC+, B&K 507.s2 AVR, B&K Ref 125.2, Tripplite LCR-2400, Cambridge 650BD, Signal Cable PC/SC, BJC IC, Samsung 55" LED

    Music System: Magnepan 1.6QR, SVS SB12+, ARC pre, Parasound HCA1500 vertically bi-amped, Jolida CDP, Pro-Ject RM5.1SE TT, Pro-Ject TubeBox SE phono pre, SBT, PS Audio DLIII DAC
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  • Ricardo
    Ricardo Posts: 10,636
    edited October 2010
    dkg999 wrote: »
    With Welborne Labs I just pay 50% initially because I know they're going to charge me twice for the order.

    Very funny.
    _________________________________________________
    ***\\\\\........................... My Audio Journey ............................./////***

    2008 & 2010 Football Pool WINNER
    SOPA
    Thank God for different opinions. Imagine the world if we all wanted the same woman
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  • F1nut
    F1nut Posts: 50,654
    edited October 2010
    Try working with Welbourne Labs sometime, very frustrating.

    I did once, never again.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • zingo
    zingo Posts: 11,258
    edited December 2010
    Had to dig this one up...

    I placed an order with Parts Connexion 10 days ago because they do have great selection. After a status email or two to them, I finally got the Dec 20th invoice on Dec 30. All the shipping charges were fine, but two of the products I had orders were "no longer available". This is a problem since all these parts were for a project, and I need all or none of them. It's also frustrating since I just checked their website for the products that were not available, and the product descriptions say nothing of the sort. As I said before, I really like their selection, but don't want to order from them again for fear of not being able to get all my parts 10 days later.

    Anyone know where I can buy audiophile grade 2.2uf poly caps and 1000uf electrolytic caps the same place?
    Jake
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  • F1nut
    F1nut Posts: 50,654
    edited December 2010
    Jake, I've always found it best to call them with my order.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • VR3
    VR3 Posts: 28,748
    edited December 2010
    Just like to note that PC was closed for approx 4 days as I placed an order about 10 days ago now and had a similar experience.

    Very annoying.
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • headrott
    headrott Posts: 5,496
    edited December 2010
    I have also placed an order on Dec. 7th, which I was told shipped on Dec. 13th. I have yet to recieve the parts. They did have all of them in stock, and I got them for 20% off. Because of this thread, I had them shipped via canada post (small packet air mail) which they say takes 7 to 10 days to arrive in the U.S. Obviously it has been a few days longer than that of actual business shipping days (15 days to be exact). I emailed about the package to make sure they actually went out on the 13th and Stephanie sent me an e-mail back replying that it was due to the "sporatic days that the canada post emplyees were working. Other than "Boxing Day" on Dec. 26th the only other day that Canada Post does not ship is on Christmas. So it works out to a total of 15 business days between both the U.S. Postal service and Canada Post. It's still 5 days longer than they say it normally takes.

    So, either Canada Post is taking forever to get it here, or Parts Connextion did not really send it out on the 13th of December. Stephanie says it was Canada Post, but I am not sure about this. These are the parts I need to complete my DAC I am building and I have not recieved them yet after a half of a month actual shipping days time. So, you decide if it's due to Parts Connextion not sending them out on the 13th, or Canada Post being so damn slow. If it was Canada post, I would have just shipped them via Fedex, but do to this thread I was trying to avoid outrageous shipping charges.

    Greg
    Relayer-Big-O-Poster.jpg
    Taken from a recent Audioholics reply regarding "Club Polk" and Polk speakers:
    "I'm yet to hear a Polk speaker that merits more than a sentence and 60 seconds discussion." :\
    My response is: If you need 60 seconds to respond in one sentence, you probably should't be evaluating Polk speakers.....

    "Green leaves reveal the heart spoken Khatru"- Jon Anderson

    "Have A Little Faith! And Everything You'll Face, Will Jump From Out Right On Into Place! Yeah! Take A Little Time! And Everything You'll Find, Will Move From Gloom Right On Into Shine!"- Arthur Lee
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  • zingo
    zingo Posts: 11,258
    edited January 2011
    F1nut wrote: »
    Jake, I've always found it best to call them with my order.

    Not a bad idea Jesse. I emailed Stephanie back with my complaint, so based upon her responce, I may call it in if I can't find some place else to buy my parts.
    Jake
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  • zingo
    zingo Posts: 11,258
    edited January 2011
    I just ordered the parts I needed from Madisound. They don't have quite the selection of Partsconnexion, but it's great being able to order things instantly with instant prices including shipping.
    Jake
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  • Face
    Face Posts: 14,340
    edited January 2011
    Madisound are good people. I've bought a few drivers from them and plenty of crossover parts.
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • zingo
    zingo Posts: 11,258
    edited January 2011
    They are one of the only sites that carry both audio-grade poly and electrolytic caps. Granted, the electrolytic caps are Bennic, but I still assume that's a good upgrade over stock electronics parts.
    Jake
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