oppo bdp80 optical in broken

polkapolka

Hi guys. I have had this for less than a year, so warranty would still apply. Well, you know the little "latch", or "door" that covers the optical in? Well, that broke off, from no fault of my own, it just broke while removing a cable.

So, I called them to ask what I should do, right? Expecting someone helpful, as I have heard many raves about their cust. service, I was surprised by what I was told to do. The man had a heavy Korean accent, but I was able to understand him well enough.

I explained the situation, and he told me to, "...tape it". "Don't send it in, because it will cost you in shipping, and it is a big project for us to fix it." What the...? I mean, really? I am being told to use tape to keep the cable in, because without the latch, it no longer 'snaps' in. There is nothing to hold the cable in any more, which renders the optical useless. I didn't pay $300 for a SACD/BluRay player to not be able to use the optical on it.

Have any of you heard of such a thing? I am looking for some advice. Please don't tell me to tape it, because that is not happening.

Should I try to call back, and hopefully get someone else to give me an RMA#? I don't know if he is the only guy answering the phone or not, lol!

Should I just insist on sending it back for repair? Any thoughts?

Thanks for your anticipated help,
Matt

texas ed

I would ask for a manager.If everything you say is true,not that I doubt it, I would tell the manager you reached an employee that has NOT been trained in handling customers and customer service issues.Get that guy's name if at all possible.If they still don't help you I would send it in for warranty repair after getting an rma number.After you got the unit back,I would blast their **** for poor customer service on the various forums available to you.

polkapolka

Well texas ed, I took your advice and called back. This time I got a very nice man that listened to me, and immediately issued an RMA#.

I am so thankful and happy, woohoo!

BTW, they pay for shipping both ways! The other guy told me I would have to pay for shipping, hmmmm.

Thanks texas ed, I appreciate your advice.

Sincerely,
Matt

Sherardp

Another Polkie saves the day. Good you got it worked out OP.

texas ed

Not a problem.I was a manager in customer service for almost 2 decades.The company I worked for stressed and delivered nothing but excellent customer service.The "put yourself in my shoes" helped solve many issues.Hope all works out for you. Eddie