Sanmsung Customer Support Sucks!
cokewithvanilla
Posts: 1,777
I had a problem with one of my samgsung phones about 2 weeks after purchase. It shuts off if left idle for 30 minutes or so. I called support, they were really nice and foreign, they had me mail it to Taxas for repair. They sent it back, same problem. I called again, sent it in, they sent it back, same problem. I called them and talked to their "Executive Customer Support" (which took me 2 hours of hold time to talk to), and they said that I could send it again, and they promise they would replace the board (instead of just resetting it like they did the first two times). I sent it out, it came back... broken... again.
This is insane... it's been down for months now, and they want me to send it back yet again!
My question is, why do ANY companies operate this way? How much money do you think they have spent on shipping my phone six times and having technicians look at it 3 times? A hell of a lot more money than replacing the phone.
Sadly, many companies still operate this way. When a device has issues, it should be REPLACED. if they choose to repair it afterward and resell it, all power to them. This would save time and money. Hell, if all their techs do is reset the device, they could cut the entire department.
woohoo, I spelled Samsung wrong
This is insane... it's been down for months now, and they want me to send it back yet again!
My question is, why do ANY companies operate this way? How much money do you think they have spent on shipping my phone six times and having technicians look at it 3 times? A hell of a lot more money than replacing the phone.
Sadly, many companies still operate this way. When a device has issues, it should be REPLACED. if they choose to repair it afterward and resell it, all power to them. This would save time and money. Hell, if all their techs do is reset the device, they could cut the entire department.
woohoo, I spelled Samsung wrong
Post edited by cokewithvanilla on
Comments
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Who is Sanmsung, and Samgsung???;)
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cokewithvanilla wrote: »I had a problem with one of my samgsung phones about 2 weeks after purchase. It shuts off if left idle for 30 minutes or so. I called support, they were really nice and foreign, they had me mail it to Taxas for repair. They sent it back, same problem. I called again, sent it in, they sent it back, same problem. I called them and talked to their "Executive Customer Support" (which took me 2 hours of hold time to talk to), and they said that I could send it again, and they promise they would replace the board (instead of just resetting it like they did the first two times). I sent it out, it came back... broken... again.
This is insane... it's been down for months now, and they want me to send it back yet again!
My question is, why do ANY companies operate this way? How much money do you think they have spent on shipping my phone six times and having technicians look at it 3 times? A hell of a lot more money than replacing the phone.
Sadly, many companies still operate this way. When a device has issues, it should be REPLACED. if they choose to repair it afterward and resell it, all power to them. This would save time and money. Hell, if all their techs do is reset the device, they could cut the entire department.
woohoo, I spelled Samsung wrong
Agreed. I see this all too often with computers. It's quite stupid and pointless to not replace a device after the second RMA, if not the first. Instead, you have major motherboard channel & AIB partners (for example, Asus) who will take your dead motherboard, stick it in a box, and mail it to another consumer instead of testing it. They sell tens of thousands of motherboards each year yet can't be assed to keep a few on hand for speedy RMAs? Even if they get "shafted" with a perfectly good product from the consumer, they can still wipe and then resell it or, in a worst case, break it down and reuse the components. Instead, they ship you back your still-bad hardware (since it worked fine with a single stick of their RAM and a low-power processor) or ship you someone else's still-bad hardware. Six months later and $200+ wasted and you still don't have a usable product.polkaudio Monitor 5 Series II
polkaudio SDA-1 (with the SL1000)
TEAC AG-H300 MK III stereo receiver
beyerdynamic DT-880 Premium (600 Ω) headphones
SENNHEISER HD-555 headphones
Little Dot MK IV tube headphone amp
Little Dot DAC_I balanced D/A converter -
they had me mail it to Taxas
As in Massachusetts?Political Correctness'.........defined
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk -
As in Massachusetts?
hahhaa.
wow. My spelling in this one was quite... well.. interesting
