Would you give this seller negative feedback?

nduitch

I have always been a prompt seller on Ebay and Karma has usually been good and given me the same service back when I buy something. I bought a Preamp off Ebay and it took about 5 days before the item shipped, because the seller didn't have their email set up in their Paypal. The item also was $35.00 shipping from Beverly Hills to Cleveland for UPS. I got the confirmation to my email for USPS not UPS.

Auction ended on 6/13 shipped on 6/17 , still in transit.

This is really the only problem I have ever had, so I am hesitant to give negative feedback. Does it warrant it?

DForeman

I don't think 5 days to ship warrants negative feedback. Best to wait until you get the item anyway before giving feedback.

hearingimpared

Agreed. I don't think you should leave negative feedback unless the item is not as advertised.

kevhed72

Honestly, I care most if the item arrives undamaged and in working condition.
I would not split hairs over longer transit times if you receive what was expected in the end.

madmax

I would never initiate negative feedback for stuff like that.
madmax

zombie boy 2000

Not in the slightest. Also... how are we to know if $35 is too much without knowing the weight of the item?

coolsax

I am a constant seller on Ebay myself and I place in all my auctions that handling time can be up to 5 business days from date of payment, I almost never take that long to ship but sometimes things come up. so I would definitely feel 5 calender days is in no way grounds for negative feedback. unless ebay is their main business most people sell on ebay on the side, so sometimes it can take a few days.. If he had gone 2 weeks with no communication then yes that might warrant netural or maybe a negative feedback. but unless shipping time is excessive I would never give a negative feedback as long as I got the item as stated in the auction.

heiney9

nduitch wrote: »

I have always been a prompt seller on Ebay and Karma has usually been good and given me the same service back when I buy something. I bought a Preamp off Ebay and it took about 5 days before the item shipped, because the seller didn't have their email set up in their Paypal. The item also was $35.00 shipping from Beverly Hills to Cleveland for UPS. I got the confirmation to my email for USPS not UPS.

Auction ended on 6/13 shipped on 6/17 , still in transit.

This is really the only problem I have ever had, so I am hesitant to give negative feedback. Does it warrant it?

What did the ad state? What did you ask the seller to do as far as shipping time? Did you get a shipping quote before you bid or just assume it was going to be a certain price?

If he said he ships within 48 hours and didn't then you could leave a comment. If he he quoted you $25 to ship and then charged you $35 you could leave a comment.

Neither would consituite a negative rating if I were the buyer. IMO, far too many people give neagative ratings for stuff like this which really doesn't warrant it. I only give negative feedback if I there has been a severe issue and I always try to work something out. If the seller is genuine and works something out then I rarely will ding them even though I had to work a little harder to get a satisfactory result.

Things come up in life all the time and there are associated risks with buying used gear from a stranger. I always assess the risks vs. rewards and realize sometimes things don;t work out. This sounds like a very normal Ebay transaction to me (based on the very limited info you've given).

You need to get everything spelled out ahead of time. Ask questions, start a dialog especially if you are spending a decent amount of money or the item is heavy or rare or difficult to ship, etc.

I was annoyed at an Audiogoner who sent me a power supply and I felt overcharged for shipping. We never discussed it because I figured it would be reasonable based on his time and feedback on Audiogon. He charged me $14 whihc I thought was high. The USPS postage tag said $7.12 and it came in a used box with used packing. I was annoyed but I didn;t ask ahead of time so I never made an issue of it. I know better............always ask questions.

So no unless the seller made very specific promises don't leave negative feedback and 5 days isn't out of the norm.

H9

hearingimpared

I was thinking about the $35 shipping. USPS (which I prefer over UPS) shipping costs are usually higher than UPS in my experience. What I'm thinking is; did the seller quote you the $35? Did he specifically state UPS shipping? Not that those are reasons to give negative feedback but it would be something I would take up with the seller.

Worst case scenario if he quoted you a lesser shipping price and did say he would ship it UPS I guess I would consider leaving "neutral" feedback but only if after contacting the seller and he was unresponsive or went back on his word.

nduitch

Yeah it's just not to that point yet, I agree. The seller has just seemed a little fishy to me. His feedback is (2) 100%, but in the emails they refer to themselves as "we" like they are some kind of 40,000+ power seller. I thought that was a little strange.

heiney9

Well, you take your chances with a feedback of (2). I know we all had to start somewhere. What did you buy from a seller with 2 feedback rating?

dacoupedeville

You can leave a positive and still comment on the bad shipping. There is now a section for it while leaving feedback.

Cpyder

No. That doesn't warrant negative feedback. Five days of waiting is not horrible. And I'm sure you knew about the $35 when you bid.

If you want to dock him, when you give him the detailed review, give him less stars on shipping costs and shipping time.

heiney9

The OP still hasn't stated what the sellers shipping policy was. If there wasn't one listed in the ad, then IMO, it's up to the buyer to nail it down. If you didn't do your due diligence and ask up front it's not fair to penalize the guy on the back end unless it's just grossly misrepresented or takes a very unreasonable time to ship.

H9

P.s. the auction closed on the Sunday the 13th so possibly the earliest it could be shipped was Monday the 14th and you're complaining because it was shipped on Thurs the 17th. Wow, you are sort of a demanding buyer :rolleyes::) That's 4 days not 5 and Sunday has no shipping service even if he wanted to ship it on that day. So actually you waited 3 days for it to ship :rolleyes::rolleyes::rolleyes:

billbillw

If the item is as advertised and you receive it within a reasonable amount of time (less than 3 weeks), then there is absolutely no reason to leave negative feedback.

Negative feedback is for sellers that send you junk and won't try and make things right.

If you are not completely happy with shipping time or something minor, use the detailed feedback (star system) to dock them a star or two.

nduitch

@Heiney

Shipping say delivery within 3-8 days of cleared payment, So technically that has lapsed. Also, I had to call paypal and do most of the legwork to sort this mess out with this persons account, then email them and tell them to call Paypal. Also as to my fuss over 4 days to ship is because when I receive payments I get my butt to the post office right away and ship, then I send them an email right after I ship.

nduitch

Cpyder wrote: »

No. That doesn't warrant negative feedback. Five days of waiting is not horrible. And I'm sure you knew about the $35 when you bid.

If you want to dock him, when you give him the detailed review, give him less stars on shipping costs and shipping time.

Yes I think that is more appropriate then a negative feedback.

heiney9

nduitch wrote: »

@Heiney

Shipping say delivery within 3-8 days of cleared payment, So technically that has lapsed. Also, I had to call paypal and do most of the legwork to sort this mess out with this persons account, then email them and tell them to call Paypal. Also as to my fuss over 4 days to ship is because when I receive payments I get my butt to the post office right away and ship, then I send them an email right after I ship.

In the future no one but the shipping company can tell someone when a delivery will be made. So next time if that's in an ad ignore it because no seller can guarantee when something will arrive...........it's totally on the shipping company.

If you are dealing with someone new to Ebay then expect that you might have an issue (like the paypal not set up).........to avoid this in the future only deal with established Ebayer's

Just because you get your butt in gear and ship ASAP, don;t expect others to. If you expect it then make it part of the deal.

Buying and Selling on Ebay isn't really designed to be an absoutely perfect exchange. By it's nature issues will crop up...........if you want absolutely perfect 100% guaranteed service buy from a reputable company or retailer that specializes in selling to the public.

Those are my only points..................................Hell, there are well established members who sell in the flea market that take weeks to deliver stuff.

H9

nduitch

Fair enough. Thanks for that flip-side of the coin.

heiney9

nduitch wrote: »

Yes I think that is more appropriate then a negative feedback.

Based on the info you've given in this thread so far I don;t think it's appropriate to dock him there either. You still haven't said what the initial shipping charge was vs. the price he eventually charged you or why there was an increase. I assume you asked him to give you a shipping quote? We don't even know what you bought and you haven't explained why $35 is unreasonable

I assume you asked him why he charged you more for shipping than what you two had originally agreed upon.

H9

P.s. Not trying to bust your balls...........but with the very limited info you've given there is no way to give good advice, which is what you are seeking. I take EBAY ratings very, very seriously. I look at what I would do and expect, then I look at what is reasonable, and finally what and how it was agreed upon.

Norm Apter

No, I certainly wouldn't (as long as it arrives in the condition advertised).

As H9 stated, I think shipping costs should be discussed in private BEFORE the bidding ends between seller and prospective buyer (if they are not already clearly stated). Otherwise its hard to have ground to stand on. Using any of the big three (UPS, FedEx or USPS) would not be a big deal. I don't see one as better than the other.

Two years ago I bought a pre-amp on Audiogon and the seller took a full two weeks to ship from the time of payment. I was quite frustrated, as I had made my payment immediately and communicated regularly with him. But since the pre-amp arrived in perfect condition, I still considered it an acceptable deal. In the end, I decided not to leave any feedback at all (whereas I would usually make a point of leaving positive feedback if it had been shipped say within a week from payment). In sum, I wasn't pleased with him, but not so much as to leave negative feedback....shades of gray.

snow

Do you know whether he shipped priority mail or parcel post? I know coming from alaska at least it can take up to 6 weeks to arrive to the lower 48.

As far as buying on the 13th and shipping on the 17th that seems reasonable to me, and he did at least send you shipping info which is more than a lot of folks do.

If it arrives intact and as described I would leave him a positive but thats just my oppinion.


REGARDS SNOW

heiney9

My typical buying experience on Ebay is to get an invoice from the seller.......pay and I never hear a word until the item arrives. About 20% of the sellers will e-mail me shipping confirmation.

When I am the seller I keep in constant contact with the buyer thru the whole process. Do I wish everyone did that? Hell yes, but very very few do and many times unless they provide a tracking number (again about 20%) then I have no idea whe it will arrive. I always instruct the seller to notify me when the item is being shipped and provide me a tracking number as I said 20% do, if I followed the OP's logic I be dinging eveyone I buy from.

H9

F1nut

You've got to be joking.:rolleyes:

FTGV

I say no to negative feedback.:D

Jetmaker737

No, I would not.

decal

Sounds to me like your beef is with the USPS,UPS mixup.Believe it or not,some folks think they are the same thing(the initials do look alike).Given the inexperience of the seller,I'd bet this is the case.You have to have some extra latitude when dealing with less experienced trading partners.I really don't think this transaction merits negative feedback at all,especially if you are considering four days to ship(13th-17th)as the basis.Like yourself,I also pay immediately when I win an auction but I don't expect immediate delivery unless it is stated in the ad.As far as the item not being recieved yet,that is on the carrier,not the seller.You asked for opinions and I believe the vote is overwhelmingly no on negative feedback for your trading partner.You could send them correspondence stating your concerns and maybe it would help them in the future.

wayne3burk

i waited 3 weeks once for some russian fella in toronto (hamilton) to ship me my dual turntable....

he only accepted money order and after many emails i received my 1009 in great shape with the original owners manual....

it was the first thing i ever bought off of ebay. I didn't leave any negative feedback -- but several other buyers had and did for the same problem.

I think I'd shoot him an email after you receive the item and tell him whats on your mind. but I'd probably refrain from tagging him with negative feedback unless you're completely unsatifisfied and disgruntled

-- wayne --

cfrizz

So long as you get it & it works, don't worry about it.

dragon1952

nduitch wrote: »

I have always been a prompt seller on Ebay and Karma has usually been good and given me the same service back when I buy something. I bought a Preamp off Ebay and it took about 5 days before the item shipped, because the seller didn't have their email set up in their Paypal. The item also was $35.00 shipping from Beverly Hills to Cleveland for UPS. I got the confirmation to my email for USPS not UPS.

Auction ended on 6/13 shipped on 6/17 , still in transit.

This is really the only problem I have ever had, so I am hesitant to give negative feedback. Does it warrant it?

You would seriously even consider neg feedback for that? Wow. If that's the only "problem" you ever run into on Ebay, you're in great shape. And I put problem in quotes because it really isn't a problem IMO. BTW, 6/13 to 6/17 is basically 4 days. You can't seriously count the auction ending date as a day.....especially when it falls on a Sunday. Also, you have to consider the seller's experience level. If the shipping method is of that much importance to the buyer, he should verify ahead of time. It could have been a mistake he made while listing, or he thought it wasn't a big deal. An experienced seller will ask the buyer if it's OK to use a different shipping option.

Norm Apter

nduitch wrote: »

I bought a Preamp off Ebay and it took about 5 days before the item shipped, because the seller didn't have their email set up in their Paypal.

Auction ended on 6/13 shipped on 6/17 , still in transit.

Moreover, I've just re-read your initial post and the part quoted above stuck out. At first, I thought I read your message as "the seller was dragging his/her feet" (although I would hardly call 4 days "dragging one's feet") but when I re-read your e-mail you actually seemed to indicate that this was the result of a technical glitch rather than laziness (i.e. your payment and mailing address didn't go through because his paypal account wasn't initially linked to his e-mail). If this is the case, its even less grounds for you to feel affronted. Its a small mistake, not an unwillingness to get the post office.

So, going back, if I were in your position and receive the pre in the condition stated I would indeed feel obligated to leave positive feedback. 4 days, especially given the circumstances, and shipping notification is pretty darn good in the somewhat murky world of E-bay.