bad amp what to do

dholmes · May 2003

I have a adcom 5ch amp that is not working, its just 3mo old. The shipping cost to a repair center is 150.00!!! Should I have a local repair shop fix it & void the warranty or ship it . Any suggestions? Thanks ps the amp is getting very hot & some of the channels howls& its not the cables

faster100 · May 2003

First off, where in the heck are you shipping the amp through?? Fed Ex? Ups? postal service, how much does it weigh, I am sending a set of speakers that weigh at 104 lbs and its about 50 bucks and this is 2 packages.. Check www.fedex.com and see what they want, if its 3 months old send it back and don't void your warranty, But also they will have a authorized repair shop for you to take it too. that should be local,

Frank Z · May 2003

#1) Check to see if you have a blown fuse.

#2) If the problem is not the fuse, contact the manufacture to see if they have an authorized repair/service center in your area.

#3) Return it to the store you bought it from and demand a NEW replacement.

#4) If 1,2 or 3 don't work, raise enough of a stink with the mfg. so that they cover all or part of the freight costs.

Let us know what happens.

dholmes · May 2003

I have to shipp it to Arizona to Adcom co.,it weighs 110lbs with the wooden box. Thanks for the help, I think it is not fair to pay for shipping, its less than 3mos old, they (onecall),should send me a new one. Also its not a fuse, its getting hot & one of the amps keeps suttig down & it howls. thanks

hoosier21 · May 2003

"IF" it is under warranty, your local Adcom dealer should fix it under warranty.

brettw22 · May 2003

Originally posted by dholmes
I have to shipp it to Arizona to Adcom co.

I didn't realize that Adcom was based out of here in AZ. Out of curiousity holmes, what's the address that you have to send that to for them to repair?

Tour2ma · May 2003

brett, you grabbin' a silver lining here?

dh,
Gotta agree with Frank here. Raise a stink with Adcom and the dealer. Shipping for a waranty repair on a 3-month old amp??? Any amount would be outrageous in my book, but $150... ridiculous.

I'd think Adcom would be dieing to see it and figure out if they've got a design or production problem...

danger boy · May 2003

what did Onecall tell you? Did they say ship it to us at your cost and we'll send you a new one.. or they will repair this one?

I think your beef is with Adcom. I can't imagine Adcom wouldn't stand behind their products. This is doubtful.. but maybe they will refund your shipping costs once they receive the amp.

110 lbs? that must be the mother of all amps my friend. Dang!

danger boy · May 2003

I just bought a item from a guy in New York. shipping costs to me in Washington state was $26 yeah not bad.. but the item only weights 6 pounds. shipping it way to expensive i think. but what's a guy to do?

faster100 · May 2003

terms are terms, i bought a new KDS puter monitor and it went out in a few months or so, They have a "Great" 3 year total replacment warranty, catch is you pay freight there they cover it back to you.. 1 month or 1 year if that's their terms, well then enough said.. Why would it be adcoms problem?? First problem is where you purchased it, First i knew they cover it for 30 days as usual, after that it flips to the company who made it, in which case it would be adcom, and i am sure they will be glad to repair or replace at thier decision, But i doubt unless you stink about it they will cover shipping for "Your" amp.. They warranty the item for xx number of years, Not transporting it to them if you move to XX location or what ever.. Now i feel for you i do, and wish they would cover shipping, I have bought and sold for years and shipped 100's and maybe a 1000 items in the last few years and have gotten used to the shipping woes of companies and individuals, Don't take this the wrong way its not your fault, they will fix it i'm sure.. Just not always on "our" terms.. I don't know everything about shipping but i know enough to help out..

whats the weight, and zip codes location to location and size box??? Let me know, Thanks and good luck

dholmes · May 2003

The amp by it self weighs 88lbs with the wooden box its 110. Adcom will not accept shipping from any co except a freight co. I made a mistake by not checking to see if there was a repair center in my area before I bought it. I think I deserve a new amp.,Adcom & Onecall dont. I live in Ky that why it cost so much to shipp it.

goingganzo · May 2003

i seccond the local repair shop. if it is underwarentee they will cover the repair. i just ordered a adcom amp but it is olny 50 lbs

bad amp what to do

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