Nobody picking up phone

Hey there, I've tried all the options in the 800 number menu, and nobody is picking up. The message says you're closed, it's the middle of the day on Wednesday. What gives?

Comments

  • F1nutF1nut Posts: 37,360
    These days Polk is more concerned about language and pictures on this forum than customer service or a decent products page, yet they wonder why business isn't what it used to be.
  • @mnbska we had a fire drill at 2pm Eastern Time and that is probably right when you called. We are back on the phones, feel free to call in until 5:30 Eastern time today.

    Call us at 800-377-7655 Option 1.

    @F1nut we are still concerned with providing the best Customer Service experience possible.
  • la2vegasla2vegas Posts: 1,611
    Sometimes Polk Customer Service operates on bankers hour. In late, out early.

    All kidding aside, customer service at Polk has been under barrage lately, and deservingly so. How many posts have been created recently complaining of issues with customer service? Understand that the vast majority of people experiencing problems never publicly complain about it, so the issue is far greater in my belief.

    The issue is not going to fix itself CS needs all hands on deck!
  • LegenderLegender Posts: 264
    And it looks like the background has indeed changed. Well, at least on my screen it is. Woohoo!!
  • txcoastal1txcoastal1 Posts: 7,514
    Legender wrote: »
    And it looks like the background has indeed changed. Well, at least on my screen it is. Woohoo!!

    Lucky you

    I still wear my welding mask
  • @la2vegas, thank you for the input, I will note that to our bosses here.

    As a note, Customer Service Hours are changing.

    We will be open

    10-6 Eastern Time Monday-Friday starting June 12th.
  • mnbskamnbska Posts: 7
    Thanks for the reply!
  • tonybtonyb Posts: 27,218
    mnbska wrote: »
    Hey there, I've tried all the options in the 800 number menu, and nobody is picking up. The message says you're closed, it's the middle of the day on Wednesday. What gives?

    Happy lunch hour down at the corner pub....even CS people need some liquid therapy every now and then. ;)
  • mrbigbluelightmrbigbluelight Posts: 7,039
    Well, if one ringy-dingy, two ringy-dingy doesn't work ......

    u4b4datb8vqy.jpg

    ...... try three ringy-dingy, four ringy-dingy.

    Now, that suggestion was for you, Mnbska.
    Now, on OUR part, here's some old school schtuff:

    guyficucpgg0.jpg

    This has been a Public Service Announcement o:)

  • txcoastal1txcoastal1 Posts: 7,514
    8uudctjiitra.jpg
  • txcoastal1txcoastal1 Posts: 7,514
    8h3x1701ir4n.jpg
  • txcoastal1txcoastal1 Posts: 7,514
    Legender wrote: »
    And it looks like the background has indeed changed. Well, at least on my screen it is. Woohoo!!

    z9caqyl7t5jx.jpg2lxbl76yodmk.jpg



  • la2vegasla2vegas Posts: 1,611
    txcoastal1 wrote: »
    Legender wrote: »
    And it looks like the background has indeed changed. Well, at least on my screen it is. Woohoo!!

    z9caqyl7t5jx.jpg2lxbl76yodmk.jpg



    Careful with the screenshots folks. Remember to keep any private info away from prying eyes.

    This has been a public service announcement. :)
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