Nobody picking up phone

Hey there, I've tried all the options in the 800 number menu, and nobody is picking up. The message says you're closed, it's the middle of the day on Wednesday. What gives?

Comments

  • F1nutF1nut Posts: 39,767
    These days Polk is more concerned about language and pictures on this forum than customer service or a decent products page, yet they wonder why business isn't what it used to be.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


  • @mnbska we had a fire drill at 2pm Eastern Time and that is probably right when you called. We are back on the phones, feel free to call in until 5:30 Eastern time today.

    Call us at 800-377-7655 Option 1.

    @F1nut we are still concerned with providing the best Customer Service experience possible.
  • la2vegasla2vegas Posts: 2,495
    Sometimes Polk Customer Service operates on bankers hour. In late, out early.

    All kidding aside, customer service at Polk has been under barrage lately, and deservingly so. How many posts have been created recently complaining of issues with customer service? Understand that the vast majority of people experiencing problems never publicly complain about it, so the issue is far greater in my belief.

    The issue is not going to fix itself CS needs all hands on deck!
    2.3TL, 3.1TL, SDA 2B, SDA II, 7B, 7C, 7 series 2, 10B, 5JR+, 5JR, 5A, 4.5, 4, RTA 11T X2 pairs, RTA 8T, LSI9, LSI7, RTI A7, RTI A3, CSI A4, CSI A6, F/XI A4, RTI4. That's all for now.
  • LegenderLegender Posts: 447
    And it looks like the background has indeed changed. Well, at least on my screen it is. Woohoo!!
    Music: Oppo103 - Parasound JC2 - Parasound A21- SDA 3.1
    Theater: Denon 3808 - B&K 7500/Emotiva XPA-3- RTi12, CSi5, RTiA7x4, PSW505
    Sleeping: Marantz 70005 - Harman Kardon 2400 - SDA 2
    2 Channel: Cary 306 SACD - Canary Audio 906 - Pass Labs x250 - PS Audio Perfectwave DAC, Polk LSiM705, SVS SB13 Ultra
    Office: Dell Optiplex, Emotiva XDA-2, Adcom 5500, LSiM 703
    Spares: Yamaha CA-810; LSi 15; Kenwood Basic M2a, Yamaha M60/M80, Polk Monitor 7, SVS SB13 Ultra
  • txcoastal1txcoastal1 Posts: 9,649
    Legender wrote: »
    And it looks like the background has indeed changed. Well, at least on my screen it is. Woohoo!!

    Lucky you

    I still wear my welding mask
    2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures
    Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
    Gear on standby: Melody 101 tube pre, Unison Research Simply Italy Integrated
    Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers, Modwright LS100 (voltz), Simaudio 780D DAC
  • @la2vegas, thank you for the input, I will note that to our bosses here.

    As a note, Customer Service Hours are changing.

    We will be open

    10-6 Eastern Time Monday-Friday starting June 12th.
  • mnbskamnbska Posts: 7
    Thanks for the reply!
  • tonybtonyb Posts: 29,193
    mnbska wrote: »
    Hey there, I've tried all the options in the 800 number menu, and nobody is picking up. The message says you're closed, it's the middle of the day on Wednesday. What gives?

    Happy lunch hour down at the corner pub....even CS people need some liquid therapy every now and then. ;)
    HT SYSTEM-
    Pioneer elite vhx 21
    Sony 4k BRP
    Tad 803 bookies
    Polk 500 surrounds
    Polk s35 center
    SVS SB-2000
    Sonos

    Music-

    Joule la-100 pre
    B&k 1403 amp
    Cary xciter dac
    Cullen modded Sonos
    ERA D5 bookies

    Cables-
    Acoustic zen Satori speaker cables
    Analysis plus crystal oval ic's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable
  • mrbigbluelightmrbigbluelight Posts: 7,453
    Well, if one ringy-dingy, two ringy-dingy doesn't work ......

    u4b4datb8vqy.jpg

    ...... try three ringy-dingy, four ringy-dingy.

    Now, that suggestion was for you, Mnbska.
    Now, on OUR part, here's some old school schtuff:

    guyficucpgg0.jpg

    This has been a Public Service Announcement o:)

    MrBigBlueLight
    Here to pick your brain & steal your cookies
    Shifting to Plan B+
  • txcoastal1txcoastal1 Posts: 9,649
    Legender wrote: »
    And it looks like the background has indeed changed. Well, at least on my screen it is. Woohoo!!

    z9caqyl7t5jx.jpg2lxbl76yodmk.jpg



    2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures
    Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
    Gear on standby: Melody 101 tube pre, Unison Research Simply Italy Integrated
    Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers, Modwright LS100 (voltz), Simaudio 780D DAC
  • ArchguyArchguy Posts: 7
    Tried clicking on "Speakers with Ribbon Tweeters" and nothing happened.
    Well, nothing I wanted.
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!