PSW505 power supply

mralitsch
mralitsch Posts: 2
in Customer Service
I'm hoping to reach someone at Polk that can help on this. I filed an incident with customer service for a non-functioning PSW505 still under warranty. I have gone through the troubleshooting steps that they suggested and we have determined that the driver is faulty. However, while I had the back board off the box I measured the outputs of the power supply board. The -15V and +15V outputs are fine, but the +57V and -57V outputs are measuring -15V and 0V respectively, which I assume indicates a problem in the power supply. I have passed this information on to the customer service person, but it seems that they are confusing power supply with power cable. Their second last message indicated that they are shipping me a new driver and gasket as well as a power cable. I responded that the power cable is fine, that the power supply is the defective item, but they replied that "We only have one power cord part number for the PSW505 and this is the one included in your shipping".

Is someone from Polk monitoring this forum that can help me make myself understood to customer service?

Many thanks in advance...
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Comments

  • SeleniumFalcon
    SeleniumFalcon Posts: 4,276
    Hello,
    It's probably best to refer to the subwoofer's "bass amplifier" rather than "power supply". I'll forward your post to some friends at Polk.
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  • mralitsch
    mralitsch Posts: 2
    Thank you Seleniumfalcon, much appreciated!
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,276
    I heard back from my friend and he said that if you will telephone them at 1-800-377-7655 and provide a proof of purchase and the unit's serial number they will send you a replacement amplifier. He did point out that they were currently backordered on the amps at present.
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  • gel
    gel Posts: 1
    Tengo el mismo problema. La salidas de +15 y -15 V están bien pero en la de +57V y -57V tengo 15V y 0V.
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  • RichSNJ
    RichSNJ Posts: 3
    I have the same issue as the op, 15 volts on the 57 volt line - no LED at all. I'm trying to contact Polk Support via their website and every time I hit submit it comes back with a "Warning: There was a problem with the request and the action could not be completed." I've been on hold with the support number for almost an hour :( Does anybody know if there is a support e-mail address I can submit a request for this power supply / amp plate to?
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