Magnifi one

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gss89x
gss89x Posts: 3
in Customer Service
I just bought a polk magnifi one today. It's connected with an optical cable to samsung 4k tv. It's amazing sound is great. Just one thing that annoys a little is when a video starts on youtube or netflix sound comes after like 3 seconds. But it's never out of sync from video. Once audio comes with a delay ..no issues. Is there any solution to this or is this normal? Thanks in advance for any replies.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
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    Hello,
    Three seconds seems a bit too long, it's probably a good idea to contact Polk's CS department at: 1-800-377-7655 select option 1.
    Regards, Ken
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  • gss89x
    gss89x Posts: 3
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    Thanks for the reply...I called them and I was told that it's happening because it decodes normal sound to dolby. If in TV settings I choose PCM than there is no delay. Delay is about 2.5 sec everytime I play after a pause, rewind and Fast forward. So I guess it's up to me If I want better sound with that short delay or not so good sound without delay. But I don't think I am gonna return it coz I don't think for this price range I will get this kind of sound quality elsewhere.
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