Sent tweeters back to polk and have not heard nothin back

tracker
tracker Posts: 1
edited February 2012 in Basic Hookup/Wiring Questions
Well I sent my tweeters to Polk last Thursday and I have not heard from them after sending E-mails so I guess I have to call them today. Was hoping to get them back by today for the superbowl on Sunday.
Any suggestions.
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  • Toolfan66
    Toolfan66 Posts: 17,982
    edited February 2012
    Call them..
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  • tommyt21
    tommyt21 Posts: 685
    edited February 2012
    I'll be honest my dealings with polk CS has been very mixed. They email and written response is horrible in my "personal" experince. The only way I have been able to get good communication with them is like Toolfan said Call them.
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  • rooftop59
    rooftop59 Posts: 8,121
    edited February 2012
    all of my phone interactions with polk cs have been very smooth...just call them.
    Living Room 2.2: Usher BE-718 "tiny dancers"; Dual DIY Dayton audio RSS210HF-4 Subs with Dayton SPA-250 amps; Arcam SA30; Musical Fidelity A308; Sony UBP-x1000es
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  • F1nut
    F1nut Posts: 51,674
    edited February 2012
    tracker wrote: »
    Well I sent my tweeters to Polk last Thursday and I have not heard from them after sending E-mails so I guess I have to call them today. Was hoping to get them back by today for the superbowl on Sunday.
    Any suggestions.

    Last Thursday? You do realize that they didn't even get them until probably the middle of this week, yes?
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • brgman
    brgman Posts: 2,859
    edited February 2012
    I have probably placed 8 or 10 orders with Polk CS in the last year or so and every single time it was easy and smooth.But you need to be patient when you are getting replacements or even just a straight up order.Tweets take 7-10 days from west coast to east coast.Just the way it works.
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  • dorokusai
    dorokusai Posts: 25,576
    edited February 2012
    Your not going to get them in time, you should have thought a bit more ahead on this. You need to call them as you're not the only email they will get today. Their CS is top notch but it's not infallible and email response has never been a strong suit with them. It's the fear of the telephone that causes most of the complaints about CS it appears.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • Tour2ma
    Tour2ma Posts: 10,177
    edited February 2012
    Phonophobia?
    More later,
    Tour...
    Vox Copuli
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  • tonyb
    tonyb Posts: 33,065
    edited February 2012
    Tour2ma wrote: »
    Phonophobia?

    Ya know, it's no joke. I see so many who won't pick up the phone. If they can't email or text, then they have a hard time communicating. Some even to the point of having a one on one in person conversation, they can't do it.
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  • Gatecrasher
    Gatecrasher Posts: 1,550
    edited February 2012
    I don't know what times of the day you guys are trying but it can be very difficult to get through on the phone line. Almost every time I've ever called it's been busy and you stay on hold seemingly forever.

    I've sent e-mails in before inquiring about parts and sometimes they are never answered. Others, two weeks later they reply.

    Definitely not the most-accessable or responsive customer service in the industry.

    That's my own personal experience.

    I would have definitely put a tracking number on the return shipment and required a signature for delivery.
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